The MSO Symposium will now be co-located with NACE Automechanika in Chicago on Wednesday, July 26th, 2017. The merger of these two events provides an even larger global audience of key decision makers with more reasons to attend this expanded opportunity for knowledge & networking. Here is the agenda for this event.
The MSO Symposium is attended by dynamic, high-growth executives from MSO including ABRA, Caliber, Gerber, CARSTAR, Fix Auto, Service King and others, owners of large independent repair shops, and insurance professionals. These major stakeholders represent thousands of the largest collision shops Globally and Tens of Millions in annual purchases!
The MSO Symposium is exclusively open only to people within these categories, with the exception of the very limited number of industry sponsors allowed to participate.
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A 20% increase in a shop owner’s closing ratio could positively affect their bottom line significantly if he or she truly understands the value of estimating. This all starts with effective communication and negotiation. The Sales Training for Estimators class is delivered by Management Success’ most requested presenter and includes effective role-playing drills, as well as an interactive Q&A panel with owners of successful collision and body shops. The primary focus of this class is to practice and teach proven techniques for dealing with customers and insurance adjusters. This class is designed specifically to benefit shop owners, their estimators and/or their service advisors.
Attendees will learn:
With the recent increase in post repair inspection businesses, it is more important than ever to produce quality repairs. Are you confident that your shop would pass an intensive quality control inspection? Operating without a QC program is like driving without insurance - and the consequences are costly. This session will discuss:
Quick service today goes beyond brake, oil and battery, though those remain the top three items. This class will cover five vehicle technologies that you need to understand for quick service:
These are emerging technologies that are just now starting to inundate workshops. We will get into the background of each, the evolution of the technology, how it works and the necessary service requirements for each.
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