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Wednesday, July 26
 

7:00am

Advanced Technology & Diagnostic Repair Forum (Co-located event)

The Advanced Technology & Diagnostic Repair Forum is the leading program in the collision industry focusing on advanced automotive technology that is redefining the scope of a proper repair after the vehicle was involved in an accident. Sensors, cameras, accident avoidance systems, and wireless communications are just some examples of new tech that affects repairs. Car manufacturers, insurers, repairers, and technology companies are driving the content which makes this the most comprehensive and relevant program of its kind.
Attendees will learn about the technology in today’s vehicle with a look towards the next 12-36 months. The business is changing rapidly, which is forcing everyone to reevaluate training, equipment, and interaction with customers.
Here is the agenda for the event 

Anyone impacting the collision repair industry is welcome, but those who need to attend this program include:

  • Collision Repairers
  • Executive and Management Staff from MSOs
  • Leadership of Independent Shops
  • Insurance Professionals
  • Technology Providers

The ATDR Forum will have a private networking breakfast and mid-morning break. You won’t want to miss this important and exclusive annual event.

REGISTER NOW 


Wednesday July 26, 2017 7:00am - 11:00am
Hyatt Regency McCormick Place

8:00am

Metrics & Management: The Gauges of Your Business

The key to success is in your key performance indicators (KPIs). A KPI is a measurable value that demonstrates how effectively a business is achieving key objectives. This class reviews and assesses the significant areas in your collision shop, such as costs of labor and parts, production and efficiency, goals and objectives, marketing and more. You will gain insight on how each of these areas impacts your bottom line by way of metrics. This class is designed specifically to benefit shop owners, their estimators and/or their service advisors.

Attendees will learn:

  • What their weekly sales target is and how to measure sales effectiveness
  • Why high volume does not always amount to high profitability
  • How to implement goals that will result in increased efficiency and higher profits

Register Now and Choose This Course

Speakers
avatar for David Saline

David Saline

Vice President of Sales, Management Success
David Saline has more than 20 years of experience in the automotive industry and over 40 technical certifications. Previously leading management workshops and seminars, he is now the Vice President of Sales at Management Success. David continues to run two shops, 2nd-to-None Serv... Read More →


Wednesday July 26, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

ICE - Innovation, Collaboration and Execution
ICE is a focused approach to fostering productive group thinking in the workplace, expanding team based processes and identifying opportunities for successful outcomes. Attendees will learn more about consistently motivating the workforce, coaching employee improvement, resolving conflict and communicating effectively. The takeaway from this session will be tools and techniques to sustain a positive and more productive workplace, resulting in higher customer and employee satisfaction, as well as key employee retention.

Register Now and Choose This Course

Speakers
avatar for Daren Fristoe

Daren Fristoe

The Fristoe Group (TFG)
Daren brings over twenty-five years of leadership experience gained from corporate positions, civic organizations and consulting services. During his professional career, Daren has had responsibilities for the overall management of varied disciplines, including human resources, economic development project management, training and education, benefits and salary administration, general office management, franchise services, communication, corporate marketing and event management, as well as community service outreach programs. As President of TFG, Daren focuses on the personnel administration, management and employee development needs of small to mid-sized businesses. Among his professional leadership positions held, Daren served as Chief Administrative Officer for CARSTAR, Inc., one of the largest franchisors in the collision repair industry and Vice President of Human Resources for eScout, LLC, an electronic commerce procurement company. Daren also worked in the industries of public sector management, education, telecommunications, staffing, international manufacturing, and property and casualty insurance. Among his civic leadership roles, Daren has served as Chairman for the... Read More →


Wednesday July 26, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Triage
This class will cover the process of Triage of a collision-damaged vehicle, or Real Blueprinting. Topics covered will be visual examination, note-taking, photography, vehicle prep for Triage, the 20 steps of Triage, OEM repair information, materials and requirements. Also covered will be the steps to ensure accurate analysis of the mechanical and electrical systems, structural integrity, damage classification, parts ordering, peer review and time in pre-op calculations.

Register Now and Choose This Course

Speakers
avatar for Larry Montanez

Larry Montanez

P&L Consultants
Larry Montanez, CDA is Co-Owner of P&L Consultants with Peter Pratti Jr. P&L Consultants work with collision repair shops on estimating, production, and proper repair procedures. P&L conducts repair workshops on MIG & resistance welding, measuring for estimating, and advanced estimating skills... Read More →


Wednesday July 26, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Bonding and Structural Bonding
This course offers a high level review of adhesives, their evolution, technologies available, usage and safety tips. It's a primer on adhesive techology and automotive adhesive applications both OEM and during repair, and why the use of adhesives has so dramatically increased. Attendees will learn relevant information for the proper repair of collision damaged vehicles, while also understanding the "why" of using adhesives on modern vehicles.

Register Now and Choose This Course

Speakers
avatar for Doug Craig

Doug Craig

Lord Fusor
In his structural adhesive technical service role at Lord Fusor, Doug is responsible for providing guidance and repair solutions to repairers, OEMS, and insurers that incorporate the proper materials and methods. In this role he also has responsibility for supporting sales, marketing, and product planning with an outlook to future technology and the probable solutions and products needed. As the Collision Repair Manager in the Service Engineering group at Fiat Chrysler Automobile ( AKA... Read More →


Wednesday July 26, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Technician Shortage... How to Fix the Problem
After attending many seminars about hiring, we still find ourselves short-handed. The problem is real and getting worse. It is essential that we learn how to get along with the techs we have. Our collision industry, for better or worse, has some difficult people in our midst. The stress related to the shop environment, customers getting lost in technology and good staff in short supply, adds some real challenges for the shop owner and technician. This seminar is for all involved: owners, spouses, managers, techs and support staff. It takes a close look at what the shop owner needs to be successful and looks at the same problems through the eyes of the technician, spouse and staff.

Register Now and Choose This Course

Speakers
avatar for Craig Van Batenburg

Craig Van Batenburg

CEO, ACDC
Craig Van Batenburg is the CEO of ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard... Read More →


Wednesday July 26, 2017 8:00am - 9:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

3 Steps to Improving Scheduling & Production Flow
This session provides a 3-step process to improve shop scheduling and production flow. Attendees will learn the process to determine shop capacity so the system can be properly calibrated and be provided a simple scheduling board to visually depict customer demand load and time slots available per job type. The session will also review the visual production board to achieve 10-12 paint hours per booth cycle and reduce cycle time. The final piece of the puzzle is a department job calendar to level output of each department. Come and learn how to schedule and deliver a level flow each day, reduce stress and increase output.

Register Now and Choose This Course

Wednesday July 26, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Linear Re-manufacturing – The Future Shop
This course will provide the participant with the operational tools necessary to implement these new process into their collision centers, they will be armed with the understanding needed to change the way their companies operate! Upon successful completion of this course, participant will be able to:
• Reduce Over-All Shop Cycle Time
• Increase Labor Gross Profits & Sales
• Drive Production Predictability & Through-Put
• Improve Customer Satisfaction/On-Time Delivery
• Model Forecast Projections
• Forecast Shop Analysis w/graphs

Register Now and Choose This Course

Speakers
avatar for Lee Rush

Lee Rush

Lee V. Rush has over 26 years’ experience managing collision centers, independents, dealers, and MSO’s with Regional and National Management Roles with National Collision Repair Companies and extensive expertise in business center expansion through various start-ups, Greenfie... Read More →


Wednesday July 26, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Effective Estimating
Effective Estimating takes a writer from initial customer contact to completion of an initial estimate. The presentation shows them the various tools available in the industry, scanners, cameras, SCRS guide to repair planning and others to create an accurate estimate. During the presentation the attendees will learn how to use notes and photos to explain the repair reducing insurance company questions, audits allowing prompt payment.

Register Now and Choose This Course

Speakers
avatar for John Shoemaker

John Shoemaker

BASF Automotive Refinish Coatings
John Shoemaker is a Business Development Manager for BASF Automotive Refinish Coatings - North America and began his career in the automotive repair industry as a helper in a small body shop in Campbell, California. Entering the military, he has been an automotive and body repair technician, vehicle maintenance manager, accident investigator, technical instructor and management system analyst while serving in the U.S. Air Force. | Since returning to the civilian sector he has managed several dealership collision centers, was a dealership service director, a consultant to management system users as an implementation specialist and as the owner of JSE Consulting LLC has provided best practice training in Estimatics, Damage Analysis, Marketing, Lean Implementation... Read More →


Wednesday July 26, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Chassis Technologies
This comprehensive, 4-hour training seminar provides attendees with a deep knowledge of modern chassis technologies. Describes foundation of chassis dynamics and overviews of all modern multi-link chassis systems. Learn error analysis, diagnosis and initialization and activation procedures after collision repairs. Come and learn all about modern driver assistance functions.

Register Now and Choose This Course

Speakers
avatar for Dirk Fuchs

Dirk Fuchs

ZF Industries NA
ZF training engineer Dirk Fuchs is an experienced technical educator with a style that fosters discussion within his presentations. His knowledge and experience with modern chassis technology provides a unique perspective that helps the learner absorb knowledge from a foundationa... Read More →


Wednesday July 26, 2017 8:00am - 12:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:10am

How Capitol Hill is Impacting Your Business

Political discussions in the United States these days are more intriguing than ever as senators and congressmen attempt to push their agendas and work with a non-traditional presidential administration intent on shaking up the status quo.

In this session, Bob Redding of ASA breaks down the happenings in Washington D.C. and outlines key legislative issues impacting parts distributors and shops. Topics range from how federal and state governments may address connected cars, automated vehicles, cybersecurity, federal vs. state regulation of insurance and how federal and state policymakers function in the same issue areas.


Register Now for the Business Outlook Conference
Sign up for no-cost mechanical and management training after you register for this event
Visit the link on the confirmation page/email and enter code BOCF2017 to train for free


Speakers
avatar for Robert “Bob” Redding

Robert “Bob” Redding

Washington, D.C. Representative, Automotive Service Association
Robert “Bob” Redding came to Capitol Hill in 1981 and served as chief of staff to U.S. Congressman Charles Hatcher of Georgia. In 1987, Bob began six years of service with U.S. Sen. Wyche Fowler, Jr. After his role as Senator Fowler's Chief of Staff, he was chosen as Finance Director for U.S. Senate Majority Leader George... Read More →


Wednesday July 26, 2017 8:10am - 8:45am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:30am

Drive CSI Scores Through the Roof

Are you looking for a new way to drive your CSI scores through the roof? Get ready to provide an unparalleled customer experience and do just that with Barry Lauderbaugh and Will Shen.


Speakers
avatar for Barry Lauderbaugh

Barry Lauderbaugh

National Account Manager, CCC Information Services
Barry Lauderbaugh is a National Account Manager with CCC Information Services. He has 20-plus years of experience in the automotive collision industry. Previously, Barry worked as a service writer for a medium sized MSO in Seattle, Wash.
avatar for Will Shen

Will Shen

Strategic Solutions Advisor, CCC Information Services
Will Shen is a Strategic Solutions Advisor with CCC Information Services, and has been active within the collision industry for the past 8 years. He has worked closely with national and regional MSOs as well as with local market collision repairers, advising, project planning, im... Read More →


Wednesday July 26, 2017 8:30am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:50am

Panel Discussion on Telematics
Moderated by Greg Potter of ETI, this panel discussion will examine how telematics and vehicle technology is changing the customer experience – B2B and B2C. Panelists will include: Bob Stewart with General Motors, Bill Leisenring of Delphi/Control Tec, Mike Fitzgerald with Innova and Tim Morgan of Spanesi.

Register Now for the Business Outlook Conference
Sign up for no-cost mechanical and management training after you register for this event
Visit the link on the confirmation page/email and enter code BOCF2017 to train for free

Speakers
avatar for Greg Potter

Greg Potter

Executive Manager and COO, Equipment and Tool Institute
Greg Potter is the Executive Manager and COO of the Equipment and Tool Institute. Greg has over 33 years’ experience in the automotive service tool industry. He has been a full SAE member for 20 years and currently participates in over 25 SAE and ISO Committees, served on the Board of Directors for I-CAR International from 2006-2013, and has been involved in NASTF since its inception. Greg has been active with ETI since 1995 representing several companies including OTC/Miller Special Tools, Snap-on Tools, Chief Automotive Technologies and Dearborn Group. Greg has held many positions within ETI including three terms on the Board of Directors, President of the ETI Board of Directors from 2004... Read More →


Wednesday July 26, 2017 8:50am - 9:45am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Disassembly
This class will cover the operations to prep the vehicle for initial admitting, triage, pre-op, and finally for operation/repair. Topics covered will be photography, washing, de-greasing and cleaning, OEM operational steps and information, disassembly and one-time use clip and fastener immediate replacement, non-serviceable part removal, removed component protection, and parts storage in and out of the vehicle.

Register Now and Choose This Course

Speakers
avatar for Larry Montanez

Larry Montanez

P&L Consultants
Larry Montanez, CDA is Co-Owner of P&L Consultants with Peter Pratti Jr. P&L Consultants work with collision repair shops on estimating, production, and proper repair procedures. P&L conducts repair workshops on MIG & resistance welding, measuring for estimating, and advanced estimating skills... Read More →


Wednesday July 26, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Evolution of the estimate to a repair plan
Attendees to this course will look at how the ever-changing vehicle design and repair considerations, the need to create complete documentation and procedural steps and OEM position statements impact today's estimate and repair planning process.

Register Now and Choose This Course

Speakers
avatar for Keith Manich

Keith Manich

Director of Collision, ATI
Keith Manich is the Director of Collision at ATI and has over 34 years in the collision repair industry working as a technician, painter, and shop manager in small and large shops. Additionally, he has traveled internationally as a senior manager for one of the largest collision... Read More →


Wednesday July 26, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Generational Leadership and Succession Planning
Learn more about our changing workplace demographics and the ongoing impact it has on your business. Gain skills for tomorrow in generational leadership including maximizing employee communication, workplace efficiency, and employee motivation and increased overall productivity. Discover how to create a succession planning process and correctly identify the ‘right’ candidates for growth in your organization.

Register Now and Choose This Course

Speakers
avatar for Daren Fristoe

Daren Fristoe

The Fristoe Group (TFG)
Daren brings over twenty-five years of leadership experience gained from corporate positions, civic organizations and consulting services. During his professional career, Daren has had responsibilities for the overall management of varied disciplines, including human resources, economic development project management, training and education, benefits and salary administration, general office management, franchise services, communication, corporate marketing and event management, as well as community service outreach programs. As President of TFG, Daren focuses on the personnel administration, management and employee development needs of small to mid-sized businesses. Among his professional leadership positions held, Daren served as Chief Administrative Officer for CARSTAR, Inc., one of the largest franchisors in the collision repair industry and Vice President of Human Resources for eScout, LLC, an electronic commerce procurement company. Daren also worked in the industries of public sector management, education, telecommunications, staffing, international manufacturing, and property and casualty insurance. Among his civic leadership roles, Daren has served as Chairman for the... Read More →


Wednesday July 26, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:50am

Win the Moment
The realities we experience are directly related to the choices we make in each moment. In order to “Win the Moment,” we must know what our “outcome” is; the “outcome” identifies where we are going. Mike Jones is going to show you the value of being “outcome” focused. Quite often we play not to lose in our professional and personal lives and as a result we wait to react to what is happening rather than creating what we want. Mike promises to show you how to turn the lights on in your life and positively affect the score on your scoreboard at work and at home. It is ALL about winning the moment!

Register Now for the Business Outlook Conference
Sign up for no-cost mechanical and management training after you register for this event
Visit the link on the confirmation page/email and enter code BOCF2017 to train for free

Speakers
avatar for Mike Jones

Mike Jones

Founder and President, Discover Leadership Training
Mike Jones is the founder and president of Discover Leadership Training, a next level leadership development solutions company in Houston, Texas. Mr. Jones has inspired millions to Create a Better Version of Themselves™ by using his gifts and expertise to develop programs where h... Read More →


Wednesday July 26, 2017 9:50am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

10:30am

Increase Your Capture Rate
When it comes to the bottom line, join the experts Barry Lauderbaugh and Will Shen as they teach you how to capture more business and drive higher revenues.

Speakers
avatar for Barry Lauderbaugh

Barry Lauderbaugh

National Account Manager, CCC Information Services
Barry Lauderbaugh is a National Account Manager with CCC Information Services. He has 20-plus years of experience in the automotive collision industry. Previously, Barry worked as a service writer for a medium sized MSO in Seattle, Wash.
avatar for Will Shen

Will Shen

Strategic Solutions Advisor, CCC Information Services
Will Shen is a Strategic Solutions Advisor with CCC Information Services, and has been active within the collision industry for the past 8 years. He has worked closely with national and regional MSOs as well as with local market collision repairers, advising, project planning, im... Read More →


Wednesday July 26, 2017 10:30am - 12:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

12:00pm

MSO Symposium (co-located event)
The Premier Executive Event & Most Coveted Sponsorship Opportunities in the Collision Repair Industry

The MSO Symposium will now be co-located with NACE Automechanika in Chicago on Wednesday, July 26th, 2017. The merger of these two events provides an even larger global audience of key decision makers with more reasons to attend this expanded opportunity for knowledge & networking. Here is the agenda for this event

The MSO Symposium is attended by dynamic, high-growth executives from MSO including ABRA, Caliber, Gerber, CARSTAR, Fix Auto, Service King and others, owners of large independent repair shops, and insurance professionals. These major stakeholders represent thousands of the largest collision shops Globally and Tens of Millions in annual purchases!

The MSO Symposium is exclusively open only to people within these categories, with the exception of the very limited number of industry sponsors allowed to participate.

REGISTER NOW


Wednesday July 26, 2017 12:00pm - 7:00pm
Hyatt Regency McCormick Place

1:00pm

Greatest Production Systems - The Secrets of America’s Greatest Body Shops Series
a. A real world look at the smart and simple production systems being used by some of America’s Greatest Body Shops and shops around the world
b. Designing an efficient system and creating an operational “playbook”
c. Scheduling
d. Blueprinting and VDA (Vehicle Damage Appraisal)
e. Achieving continuous workflow using catalytic drying robots
f. Continuous improvement best practices

Register Now and Choose This Course

Speakers
avatar for David Luehr

David Luehr

Elite Body Shop Solutions
Dave Luehr started out in the collision repair business over 30 years ago and has since served as a leader in the collision repair industry in many capacities. He has held leadership positions with several large MSOs such as Manheim and ABRA and continues to use his leade... Read More →


Wednesday July 26, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Improve Profits Using Sensible Goals
Walks attendee through goal setting process using the value one. The presentation works with the attendee to move them away from hard set goal improvement and shows them how to set sensible goals using select KPI's. Through the presentation the attendee will learn that profit improvement doesn't have to come from one area but can be achieved sensibly raising many areas a little.

Register Now and Choose This Course

Speakers
avatar for John Shoemaker

John Shoemaker

BASF Automotive Refinish Coatings
John Shoemaker is a Business Development Manager for BASF Automotive Refinish Coatings - North America and began his career in the automotive repair industry as a helper in a small body shop in Campbell, California. Entering the military, he has been an automotive and body repair technician, vehicle maintenance manager, accident investigator, technical instructor and management system analyst while serving in the U.S. Air Force. | Since returning to the civilian sector he has managed several dealership collision centers, was a dealership service director, a consultant to management system users as an implementation specialist and as the owner of JSE Consulting LLC has provided best practice training in Estimatics, Damage Analysis, Marketing, Lean Implementation... Read More →


Wednesday July 26, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Photo and File Documentation
This module is intended to discuss file and photo documentation for collision repair facility estimators, staff appraisers, and independent appraisers. Throughout this module, we will discuss the most professional and accurate ways to photograph damages and document findings and observations.

Register Now and Choose This Course

Speakers
avatar for Mike Cassata

Mike Cassata

Hammer Insights
Recently retired from Amica Insurance and now operating Hammer Insights, Mike is ready to share his insights of many years in and around the Auto Physical Damage Industry. Mike was responsible for all Auto Physical Damage activity in the West, Midwest and South Regions. His national responsibilities included Repair Assistance Program Manager (DRP), Salvage/Recovery Manager and also the National CAT Coordinator. He began his career at age 13 working in the family collision and glass business. Mike was President of the Rochester Autobody... Read More →


Wednesday July 26, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Utilizing Enterprise ARMS Reporting to Improve Shop Performance
Attendees of this course will understand how to unleash the power of ARMS Reporting to improve the operational performance of their repair business.

Register Now and Choose This Course

Speakers
avatar for Mike Anderson

Mike Anderson

CollisionAdvice
Mike is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. Currently, Mike owns and operates CollisionAdvice, an industry research, reference and consulting business. In addition, Mike also serves as a facilitator for... Read More →


Wednesday July 26, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Elevate Performance
Get ready to streamline your operations, optimize your processes and implement best practices throughout your shop with tools and tips in this powerful presentation featuring Jon Novak and Mike Callahan. 

Speakers
avatar for Mike Callahan

Mike Callahan

Strategic Solutions Advisor, CCC Information Services
Mike Callahan is a Strategic Solutions Advisor with CCC. He helps body shops explore new opportunities by assessing current processes and aligning their business model with their goals. He knows that no single approach is right for every organization, and he enjoys understanding and overcoming the unique complexities of each client he works with. Mike has been passionate about the automotive industry for more than 25 years... Read More →
avatar for Jon Novak

Jon Novak

National Account Manager, CCC Information Services
Jon Novak is a National Account Manager with CCC Information Services. He has 11-plus years of experience in the automotive industry. During his tenure with CCC, Jon has specialized in the implementation of management system software, consultative services and account management... Read More →


Wednesday July 26, 2017 1:00pm - 2:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Understanding The 3 Groups That Make Up Your Shop – Sponges, Spectators and Camels!

Every shop is made up of the people that deliver the services. Here is a fact – you can think you have the greatest service in the world, but if you don’t have the right people delivering quality customer service, it loses its value. The most important part of any shop environment is the people you have. Your services get you noticed, but your people, your staff, define who the shop is to your customers. In this very pointed and humorous program, participants are going to explore the three groups that make up your shop – sponges, spectators and camels. Two of these groups can take the shop to the level of "exceptional" in their services. 

Sponges are your new staff; spectators are those who come to work for a check; camels are your backbone of exceptional service. Understanding these create your definition of customer care!

Learning objectives:

1. Understanding the importance of the people you put in front of your customer.

2. Learning the damage the wrong people can do to the shop's reputation.

3. Learning why we tend to abuse our camels, who are the real representation of exceptional service.

4. Learning the characteristics of each.

5. Learning a plan to face the behavior of the spectators, develop your sponges and how to nourish your camels.

REGISTER NOW FOR THIS COURSE 


Speakers
avatar for Richard Flint

Richard Flint

As one of America's top personal development speakers and coaches, Richard Flint speaks at more than 175 events annually about leadership, sales, customer care and self-development. Richard has been mentoring and helping professional organizations, large and small businesses and... Read More →


Wednesday July 26, 2017 1:00pm - 2:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

I-CAR The Art and Science of Estimator Interactions - ES045L01
This course introduces the learner to key aspects of the estimator role. The student will learn about the practical applications of the estimator’s workflow as well the soft skills required for effective communication with co-workers, customers and insurance company representatives. An effective estimator possesses good communication and people skills, which are more subjective in nature. In the field, estimators devote a majority of their time not in obtaining the estimate, but in artfully negotiating complex personal interactions. An estimator must be emotionally intelligent and deft in communicating with coworkers, the insurance company, and the customer.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Wednesday July 26, 2017 1:00pm - 5:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

I-CAR Vehicle Trends & Diagnostic Overview 2017 - VT117L01
This course is the latest live course delivery of I-CAR’s popular NEW series, which annually takes a look at vehicle technology and trends. This year’s course not only covers features and collision repair procedures for several 2017 models both foreign and domestic, but also includes information on automotive collision diagnostics and scan tools. This course includes information on the increasing importance of performing diagnostic scans, and the differences between certain electrical troubleshooting tools. The various options a shop has when it come to ensuring diagnostics are completed are discussed.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Wednesday July 26, 2017 1:00pm - 5:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:45pm

Toyota OE Resources – Get Connected
Get ready to learn how you can get easy access to Toyota collision repair OE resources. These resources are vast, available to every collision repair professional across the United States, and will help you align your repair decisions with OE standards.

Register here for this course in the OE Coliseum.

Led by James Meyer, Senior Collision Training Administrator

Spanish version led by Agustin Diaz, Collision Training Administrator

Speakers
JM

James Meyer

Senior Collision Training Administrator, Toyota Motor North America


Wednesday July 26, 2017 1:45pm - 2:45pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

2:00pm

I-CAR Refining the Team and the Business - PM145L01
Building on the fundamentals learned in Developing the Team and the Business (PM14V01), this live course elevates production management skills by understanding how to add the right staff to the team, as well as how to effectively use and enhance the team already in place. Topics include identifying staffing needs, scheduling employee vacation time, managing employee training – including understanding the resources available through I-CAR® – and how to monitor workplace safety using federal, state and local guidelines.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Wednesday July 26, 2017 2:00pm - 5:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

3:00pm

BMW North America – Advanced Technology
The interior and exterior of vehicles are changing rapidly. Join this session to learn the specifics of the materials of construction and joining processes, bonding and riveting, passive safety systems, driver assistance systems, carbon fiber and future BMW technology. 

Register here for this course in the OE Coliseum.

Led by Kenny Tran, Body & Paint Technical Business Specialist.

Speakers
avatar for Kenny Tran

Kenny Tran

Body & Paint Technical Business Specialist, BMW North America


Wednesday July 26, 2017 3:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

3:00pm

Ask an Expert

If you have questions, these experts have the answers. Sign up for this 90-minute “Apple Genius Bar” type class where participants can ask CCC experts specific questions about how to get the most from CCC ONE.


Speakers
avatar for Jenny Burk

Jenny Burk

Strategic Solutions Advisor, CCC Information Services
Jenny Burk is a Strategic Solutions Advisor with CCC. She has 17 years of experience in the collision industry and has been with CCC since 2010. Her previous experience working in a repair facility helps her to understand and leverage the needs of the collision business.
avatar for Mike Callahan

Mike Callahan

Strategic Solutions Advisor, CCC Information Services
Mike Callahan is a Strategic Solutions Advisor with CCC. He helps body shops explore new opportunities by assessing current processes and aligning their business model with their goals. He knows that no single approach is right for every organization, and he enjoys understanding and overcoming the unique complexities of each client he works with. Mike has been passionate about the automotive industry for more than 25 years... Read More →
avatar for Jon Novak

Jon Novak

National Account Manager, CCC Information Services
Jon Novak is a National Account Manager with CCC Information Services. He has 11-plus years of experience in the automotive industry. During his tenure with CCC, Jon has specialized in the implementation of management system software, consultative services and account management... Read More →


Wednesday July 26, 2017 3:00pm - 4:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616
 
Thursday, July 27
 

8:00am

Guarding Your Online Reputation and Boosting Your Search Ranking Potential
By now you’ve probably been exposed enough times to the importance of paying attention to your business’ online reviews, i.e. things customers (and others) say about your company in reviews. It’s what you do about these reviews after they’ve been left that will make or break your online reputation. Making things even more important is the fact that Google has publicly stated that higher reviews will get a company better rankings if your website is optimized correctly. The importance of managing your online reputation cannot be overstated, you just need to know how to do it properly, and that is what this workshop will address.

Register Now and Choose This Course

Speakers
avatar for Mark Claypool

Mark Claypool

Optima Automotive
Mark Claypool has worked in the fields of online web presence, marketing, occupational mentoring, training, workforce development and business education partnerships for over 30 years. As an AMI accredited automotive manager, he has founded four companies, two non-profits and one... Read More →


Thursday July 27, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Sales Training for Estimators

A 20% increase in a shop owner’s closing ratio could positively affect their bottom line significantly if he or she truly understands the value of estimating. This all starts with effective communication and negotiation. The Sales Training for Estimators class is delivered by Management Success’ most requested presenter and includes effective role-playing drills, as well as an interactive Q&A panel with owners of successful collision and body shops. The primary focus of this class is to practice and teach proven techniques for dealing with customers and insurance adjusters. This class is designed specifically to benefit shop owners, their estimators and/or their service advisors.

Attendees will learn:

  • How to get inquiring customers out from the phone lines and into the shop; then how to close them on their first visit.
  • Techniques on understanding and resolving customer objections
  • Effective tips on how to handle insurance companies and receive top dollar for your work

Register Now and Choose This Course

Speakers
avatar for Dino DiGiulio

Dino DiGiulio

Management Success
Dino DiGiulio has over 30 years of experience in the automotive industry. He owns Body Best Collision in Sonoma, California, which was voted No. 1 by AAA Auto Insurance for best customer service and also selected by KRON 4 as “Best of the Bay.” Dino is a speaker, an educator and was awarded the achievement of Master Elite of Shop Management at Management... Read More →


Thursday July 27, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Three Minutes an Hour
Did you know that just three minutes an hour can add over $1,000 in profit per month per technician? Yes, a shop with three technicians can improve their profit over $3,000 per month and this class will show you how to do it. Best of all, this class is audience-driven. The audience will be asked specifically what makes a shop lose three minutes an hour and what a shop owner can do to recover three minutes an hour. What better way to solve a problem than getting an entire room full of professionals contributing their ideas and solutions in person?

Bring a pencil and paper because you're going to want to take notes.

AMi Accredited - 3 credits

Register Now and Choose This Course
Enter code
CTIF2017 to register for FREE

Speakers
avatar for Vin Waterhouse

Vin Waterhouse

President, The Waterhouse Group
Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group (TWG), an automotive accounting, training and consulting company. He has over 30 years experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside sales people. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution management teams across the United States including Alaska, Hawaii, Canada and Guam. | | He is a pioneer in his field, and author of "The Labor... Read More →



Thursday July 27, 2017 8:00am - 9:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Why Alternative Fuel Vehicle Training is Important for Shop Personnel, Fleet Managers, and Other Administrators
AFVs are becoming more commonplace every day. Everyone involved in the maintenance of vehicles needs to understand how to safely and accurately deal with these vehicles that are a little different than conventional vehicles. That includes performing work on the vehicles, preparing the maintenance shop for the vehicles, responding to incidents/accidents with the vehicles and a host of other considerations. AFVs are as safe as or safer than gasoline or diesel vehicles, just a little different. This session will include information that will allow fleets, repair facilities and others to begin the safe transition to alternative fuel vehicles.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →
avatar for Bill Davis

Bill Davis

Director, National Alternative Fuels Training Consortium
Bill Davis is the director of the National Alternative Fuels Training Consortium (NAFTC). He has been with the NAFTC for 17 years. He oversees daily operations of the NAFTC and its member educational institutions. He has managed funding of more than $37 million and was instrument... Read More →

Sponsors
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →



Thursday July 27, 2017 8:00am - 9:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

How to Improve Gross Profit through Estimating - Understanding the 30/20/10 Rule
Mike Anderson takes attendees through improving Gross Profit by applying the 30/20/10 rule to their estimating process.

Register Now and Choose This Course

Speakers
avatar for Mike Anderson

Mike Anderson

CollisionAdvice
Mike is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. Currently, Mike owns and operates CollisionAdvice, an industry research, reference and consulting business. In addition, Mike also serves as a facilitator for... Read More →


Thursday July 27, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Fusor 008 Structural & Mechanical Bonding
The Fusor 008 Structural & Mechanical Bonding course is focused on the proper usage of adhesives in collision repair and part of I-CAR Alliance training. This course provides a high level overview of adhesives technologies used in collisioin repair. Understanding the correct preparation and application methods of adhesives is crucial to a safe, proper repair when structural and mechanical bonding during restoration. Attendees will understand the need to research OEM repair guidelines for the most current procedures and the implications of the work environment on adhesives and their curing. Also includes safety information for the use of PPE.

Register Now and Choose This Course

Speakers
avatar for Doug Craig

Doug Craig

Lord Fusor
In his structural adhesive technical service role at Lord Fusor, Doug is responsible for providing guidance and repair solutions to repairers, OEMS, and insurers that incorporate the proper materials and methods. In this role he also has responsibility for supporting sales, marketing, and product planning with an outlook to future technology and the probable solutions and products needed. As the Collision Repair Manager in the Service Engineering group at Fiat Chrysler Automobile ( AKA... Read More →


Thursday July 27, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Essential Safety Skills & Tips for Hybrid & Plug-In Vehicles
This class was developed for any collision repair facility that incorporates HEV and EV vehicles into their repair mix. Offers tips and tricks for staying safe while being productive. Pure electric cars have special requirements that hybrids don't, and this course will clearly define these differences. Learn about HEV and EV safety, helpful tools, battery removal and safe storage, and what can go wrong and how to deal with it. Specifically designed for collision technicians, this class is a must for those who want to keep up with changing vehicle technology.

Register Now and Choose This Course

Speakers
avatar for Craig Van Batenburg

Craig Van Batenburg

CEO, ACDC
Craig Van Batenburg is the CEO of ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard... Read More →


Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Cummins Diesel Diagnostic and Repair Solutions
The Cummins diesel engine has been a very popular engine choice for the Dodge truck platform. This engine has been in use for over 20 years, but in recent years there have been many changes to the fuel system as well as the addition of emission devices. We will show you how they work, how they fail and how they affect diagnosis and service. The focus of this class will be to prepare you to diagnose and service these popular engines. Attend this class to learn about:
• Cummins common rail fuel systems including 5.9L and 6.7L engines
• Supply and high pressure fuel systems
• Turbocharger and EGR systems
• Emission control systems
• Exhaust after treatment systems
• Diagnostic and repair tips

Register Now and Choose This Course
Enter code SMPF2017 to register for FREE

Speakers
avatar for Norm Oney

Norm Oney

Trainer, Standard Motor Parts
Norm Oney began his role as a Pro Training Instructor with Standard Motor Products in 1995. Norm brought with him his 19 years experience as an automotive technician and automotive trainer. | | Norm’s philosophy is to “share whatever I know with the technicians so they can be be... Read More →

Sponsors
avatar for Standard Motor Products

Standard Motor Products

Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets. Organized into two major operating segments... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Reprogramming With J2534
Today there are two to three options for programming or reprograming modules on vehicles. In the aftermarket, most shops and technicians cannot afford to purchase all the dealer tools or even an AutoLogic for European vehicles. There is an alternative: the Drew Tech/ Launch/Snap-On/ Bosch J2534 reprograming box. This class will focus on using the J2534 box to reprogram vehicles in the aftermarket. The class will provide all the necessary steps to follow, some simple and some not so simple. With so many different OE websites and different procedures, any step that is not followed will waste time and cost you money. The class will cover: OE websites, what software to have and NOT have on your laptop, how to sign up to obtain a user name and password, installing Tool Box from Drew Tech, how to update your J2534 software, updating the firmware, finding the correct computer information, what battery maintainer to use, how to look up information, how to prevent module/computer failure, when to program and much more. This class will provide you with information on what you need to know about J2534 programming in order to keep you out of trouble.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for G. Jerry Truglia

G. Jerry Truglia

Founder and President, TST
G has over 44 years’ experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Trip... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Unlocking Fuel Trims: The Analysis of Fuel Trim Corrections for Drivability Diagnostics
Being able to analyze total fuel trim correction in different fuel cells will help point your diagnostics in the right direction. Since the fuel trim correction factors are based on the O2 reading, we need to understand O2 functionality and confirm that they are working well first. For this reason, we will cover the different types of O2 sensors - Zirconia, Titan and LAF - and how to test them quickly.

The technician also needs to understand the impact if the PCM is using a speed density (MAP) type or MAF calculation process; this will have an impact on fuel trim correction factor. We will cover the difference between both and how it will impact the corrections base on engine load or volume efficiency.

The knowledge you will acquire during this training will help you save time and avoid doing long and unnecessary testing.

Register Now and Choose This Course
Enter code ADTA2017 to register for FREE

Speakers
avatar for Jean-Luc Sauriol

Jean-Luc Sauriol

Business Development Manager, ALLDATA
Jean-Luc Sauriol is business development manager for ALLDATA, based in Canada. He previously was owner of OBD3 Solutions, which ALLDATA acquired in 2014. Jean-Luc is an experienced technician and instructor, and assists ALLDATA with its Community, Knowledge Capture and diagnostic... Read More →

Sponsors
avatar for AllData

AllData

AllData
Created by experts, for experts, ALLDATA is the leading provider of OEM (Original Equipment Manufacturer) service and repair information to the professional automotive service and collision industries. ALLDATA’s suite of products, including ALLDATA Repair, ALLDATA Collision, A... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Using Ignition Waveforms to Uncover Drivability Causes
In this presentation, Jim Morton from Morton’s Automotive Technical Services will show the technician all of the valuable information there is in an ignition waveform, both primary and secondary. Morton feels this is becoming a dying art due to the problems and cost of secondary adapters. Also, most techs that try to use this information only know and use the firing KV and maybe the burntime. There is an unbelievable amount of information in the Spark KV, Dwell and the condenser/coil oscillation areas. Join us and look at what the ignition pattern is trying to tell us.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Jim Morton

Jim Morton

Advanced Engine Performance instructor, Automotive Training Center
Jim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, Pa., for more than 18 years. He and his wife Mary own and operate Morton's Automotive Technical Services (MATS), which offers training for working technicians. | | Jim... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Diagnosing Today's Ignition Systems
This class will use a variety of different case studies to focus on learning techniques to diagnose and repair ignition-related faults that lead to common misfire-related diagnostic trouble codes (DTCs) responsible for illuminating the Check Engine light. Emphasis will be placed on using diagnostic test equipment to pinpoint and validate the root cause of the problem. We will also discuss misfire concerns that do not set off the Check Engine light. Many intermittent misfire concerns are not regular enough to fail the OBD misfire monitor, so we will expand on tests that can be used to isolate these trying misfires.

This class will cover:

• Use of scan tool information to aid in diagnostics of misfire codes – P0300s
• Lab scope setup and analysis of ignition waveforms of all types
• Mode 6 (OBD-II) diagnostic overview
• How to interpret and analyze critical ignition input signals
• How to avoid replacing parts that are not the problem
• Recognize different manufacturers’ operational strategies during misfire conditions

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Federal-Mogul

Federal-Mogul

Federal-Mogul Motor Parts
Headquartered in Southfield, Mich., Federal-Mogul Motorparts offers and distributes a broad portfolio of products through more than 20 of the world’s most recognized brands in the global automotive aftermarket, while also serving original equipment vehicle manufacturers with products including braking, chassis and windshield wiper applications. | | Its leading light vehicle aftermarket brands include... Read More →
avatar for Bud Houston

Bud Houston

Senior Trainer and Curriculum Designer, Federal-Mogul Garage Gurus
As Senior Trainer and Curriculum Designer for Garage Gurus, Bud brings great value to the team. Bud has spent his entire career in the automotive industry. He has quickly grown through the ranks of the business. He started as Lot Porter and Lube Tech. He then moved to General Tec... Read More →

Sponsors
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Keeping Communications Open: A Guide to Network Diagnostics
We will discuss the common communication systems used in today’s vehicles. Scan tool interface with the data bus will be examined for CAN, MOST, Lin and other data communication systems. You will learn a "common sense" approach to diagnosis regarding scan tool communication and communication issues.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Steve Garrett

Steve Garrett

Automotive Engineer and Technical Instructor, ATRA
An automotive engineer and technical instructor, Steve specializes in GM vehicles. A 40-year veteran of the automotive aftermarket, Steve has trained technicians and shop owners from all over the world. After college, he went to work for GM as an engineer and trainer. Steve is th... Read More →

Sponsors
avatar for ATRA

ATRA

Founded in 1954, the Automatic Transmission Rebuilders Association (ATRA) is an international trade association for the professional automatic transmission repair industry. Located in Oxnard, CA, ATRA has over 2,000 members worldwide. Our membership consists of more than 2000 repair specialists, students, schools, and suppliers, all supporting the training, research and improvements for transmission repair. Every ATRA Rebuilder Member must adhere to... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Effective Succession Planning for a Secure Retirement
71% of entrepreneurs plan to retire in the next 10 years, but most are woefully unprepared.
  • Discover how to create the life you want in your golden years.
  • Discover the four critical stages to successful succession planning.
  • Learn how to create the future you deserve by watching the right Key Performance Indicators each week.
  • Learn how to develop your 2nd in command to give you more free time and greater peace of mind.
  • Learn how much money you really need to retire.
  • Discover why Social Security won't be enough to meet your needs.
  • Get the most when you sell your business. 
  • Learn why working IN your business instead of ON your business will dramatically impact what your business is worth when you sell.
Best of all, you'll learn how to enjoy more free-time to spend with your family and hobbies now and uncover how retire with the peace of mind you crave and the security you deserve.

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →
avatar for Matt Winslow

Matt Winslow

Senior Instructor, ATI
Matt "Wintoe" Winslow is a Senior Instructor for the Automotive Training Institute in Baltimore, Maryland. Matt and his team of instructors travel across the US and Canada conducting life changing workshops for business owners and managers. Matt has over 29 years of experience as... Read More →

Sponsors
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Elevating Service Excellence and How Productivity Mathematics Measures Service Results
The trade days are over as the right processes required today in a shop elevate the industry to a profession. Productivity measurement as a TEAM starts to tell us where the client service problems are. Shop management can get sidetracked when they only focus on individual productivity measurement within their business. This is not to say that it is not important, however; individual measurement, known as proficiency measurement, is excellent for counseling an individual technician staff member to improve themselves. But what about the TEAM productivity measurement as a whole and the effect on the business?

Measuring the entire shop as a team can help direct management to the necessary attention to certain processes that are failing. When processes fail, client service levels decrease dramatically and net income disappears. It also tells us much more. This specific measurement is called “Site Efficiency” and what it reveals is amazing.

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Bob Greenwood

Bob Greenwood

President and CEO, Automotive Aftermarket E-Learning Centre Ltd. (AAEC)
Robert (Bob) Greenwood AAM (Accredited Automotive Manager) is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing business management resources and development for the independent sector of the aftermarket industry uti... Read More →

Sponsors
avatar for SKF

SKF

SKF
SKF has been installing confidence for more than 100 years. Drawing on its experience as an OE supplier to car and truck manufacturers around the globe, the SKF Automotive segment supplies aftermarket parts for cars and trucks all over the world. SKF’s core technical areas in thi... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Mastering Counter Sales
Whether you are selling B2B (Business to Business) or B2C (Business to Consumer), Mastering Counter Sales will help you understand how to put your customer in a position of wanting to buy what you are offering.

There is a trap that many sales representatives fall into, and that trap is focusing on their own sales agenda. Although top sales professionals have goals and are driven to achieve those goals, their main focus is putting the customers’ goals first. Sales success in any environment is created by helping the customer get what they want in an accommodating manner. You will understand the secret to unlocking your unlimited sales potential through proper engagement with your customer.

AMi Accredited – 6 credits


Register Now and Choose This Course
Enter code MITC2017 to register for FREE


Speakers
avatar for Jeremy O'Neal

Jeremy O'Neal

President, Advisor Fix
In 2010, Jeremy O’Neal created Advisor Fix. Jeremy grew up in a service station and began his career in the auto repair industry by washing headlights at 8 years old. He’s been recognized as one of the industry’s most talented and skilled service advisors. Having worked at independent repair facilities, as well as new car dealerships, Jeremy has developed the best real world sales training available to the auto repair industry. Drawing on personal experiences, his material is based in the real world and works for his clients... Read More →

Sponsors
avatar for Advisor Fix

Advisor Fix

Advisor Fix


Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Omnichannel Marketing: Tapping Into Your Customer’s Journey
While driving, we take detours to avoid traffic, skip the highway to run errands, or go out of our way to take the scenic route. Whichever path we decide to take, we always end up at our destination. Your customers face a similar journey when choosing a repair shop online. How can you make sure that their route always leads them back to you? Omnichannel Marketing allows you to connect with them before, during, and after their service. During this class, Danny Sanchez will take you along your customer’s journey to teach you how to integrate Omnichannel Marketing techniques that give your customer the power to choose how and when they want to interact with your business.

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code ATSS2017 to register for FREE

Speakers
avatar for Danny Sanchez

Danny Sanchez

Founder & CEO, Autoshop Solutions
Danny Sanchez is the CEO of Autoshop Solutions, Inc., the automotive industry’s leading Internet marketing agency and an AMi accredited national speaker in the automotive aftermarket. With over 25 years of automotive experience, Danny continues to develop winning marketing strategies that are being adopted by automotive businesses around the country. As a former shop owner himself, Danny uses his real world shop experience to bridge the gap between the automotive service and the marketing sides of the industry... Read More →

Sponsors
avatar for Autoshop Solutions

Autoshop Solutions

Autoshop Solutions is the industry’s leading website design and Internet marketing agency. We are automotive, because we have years of experience working exclusively with the automotive aftermarket. Our clients know that our fully custom websites and marketing packages generate quality leads and drive more cars to their bays. Since 2005, Autoshop Solutions has been known as the experts in automotive Internet marketing. You... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Successful Thinking
Our thinking determines absolutely everything we do. In this session, Rodger Bland will examine our thinking strategies and provide useful insights on how to align our thinking with the successful outcomes we all desire.

This session is based on ATRA’s ongoing What’s Working© program, a study of the most successful shop owners in the industry with data and statistics compiled through numerous surveys, consumer focus groups and field observations. From running a business to running a life, it all begins with successful thinking!

Register Now and Choose This Course
Enter code MITC2017 to register for FREE


Speakers
avatar for Rodger Bland

Rodger Bland

Managing Editor, GEARS Magazine
Rodger Bland has worked in the automotive repair aftermarket for over 30 years and is currently the Managing Editor for GEARS Magazine the official publication of the Automatic Transmission Rebuilders Association, A.T.R.A. In 2006, Rodger co-founded ATRA’s What’s Working© ma... Read More →

Sponsors
avatar for GEARS Magazine

GEARS Magazine

GEARS Magazine was formed in 1992 as the voice of ATRA for the transmission aftermarket industry. It started as a tabloid sized publication with its main purpose to promote ATRA's annual tradeshow and was produced three times per year. Since the early years, GEARS has become an internationally acclaimed AWARD WINNING publication and is a constant source of reference material pertaining to our industry. Now published ten times a year, GEARS is the place to go for answers to technical and business questions. There are always several in-depth articles in each issue written by leading authorities on technical subjects. In addition... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Using Social Media and Other Tools to Improve Communication with Customers Before, During, and After Their Service
You’ll learn how Mitchell 1’s comprehensive communication strategy can help improve your relationship with your consumers before, during, and after their visit to your shop. We will focus on multiple communication strategies such as automated email communication, consumer reviews, reporting, and online reputation management to help you both retain customers and attract new ones. Here’s a brief outline of the topics.
 
Automated Email Communication:
  • Most effective automated email campaigns.
  • Optimal Frequency of the emails.
  • Primary Benefits of our emails.
 
Consumer Reviews:
  • Best Practices for collecting reviews.
  • Best place for reviews to be showcased.
  • Benefits of verified vs. unverified reviews
  • Responding, sharing, and managing reviews. 
 
Reporting:
  • Benefits of Real-Time Review notifications.
  • Getting to know you customers using your Reporting Dashboard.
  • Benefits of program results reporting right from your inbox.
  • Benefits of monitoring your CRM results.
  • And much more.   


Register Now and Choose This Course
Enter code MITC2017 to register for FREE




Speakers
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Marcus Mackell

Marcus Mackell

Mitchell1
Marcus Mackell is a Market Manager for the Mitchell 1 SocialCRM product line. He joined Mitchell 1 in 2004 and has been in the automotive retention and social media marketing business for over 11 years. In his current role, he is responsible for all support, sales and marketing initiatives for the shop marketing service. He manages a team of over 20 marketing support agents, interfaces with product management and corporate marketing teams to develop and promote the SocialCRM service, and provides product training to the Mitchell 1 sales... Read More →

Sponsors
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Emissions Diagnostics
This is a highly technical course designed for service professionals that consistently encounter emissions and drivability repair opportunities. It covers catalytic converter construction, operation and chemistry, plus it addresses the 5 basic diagnostic checks covered in our moderate course. The principal emphasis of this course is advanced emission diagnostic strategy and a focus on root cause catalytic converter failure.

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Enter code TENN2017 to register for FREE

Speakers
avatar for Greg Neuenfeldt

Greg Neuenfeldt

Walker/Tenneco
As a Master Trainer for Tenneco, Greg brings 25+ years of automotive industry experience to Tenneco’s Master Trainer Team. In his extensive career, he has held such positions as technician, parts store manager, service manager, sales manager, operations manager, and department manager... Read More →
avatar for Walker/Tenneco

Walker/Tenneco

Walker/Tenneco
Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket... Read More →

Sponsors
avatar for Walker/Tenneco

Walker/Tenneco

Walker/Tenneco
Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Gasoline Direct Injection: Analytic Test Drive
The purpose of an analytic test drive is simply to gather information. Once the information you have gathered has been analyzed, you can determine the proper test or tests to perform in order to narrow down the problem to a vehicle system or subsystem and eventually diagnose the root cause of a problem accurately. This data will quickly assess the condition of the engine management system, verify correct operation, or find clues that will direct intrusive pinpoint tests efficiently.

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Enter code DTEC2017 to register for FREE

Speakers
avatar for Randy Briggs

Randy Briggs

Research and Development Center Manager, Carquest Technical Institute
Randy Briggs has spent his entire career in the automotive field. His experience spans dealerships, independent repair shops, community colleges, and national training companies. As Research and Development Center Manager for CARQUEST Technical Institute, he shares this experienc... Read More →

Sponsors
avatar for Carquest Technical Institute

Carquest Technical Institute

Started in 1999, CARQUEST Technical Institute (CTI) focuses on one simple mission: To conduct World-Class training for professional technicians and automotive service facility owners and managers. This comprehensive program is designed to improve your ability to manage your business as well as service, diagnose and repair... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Tomorrow is Now: What You Can Expect When Servicing R-1234yf Systems
Five years after the introduction of R-1234yf to the U.S. market, the new refrigerant can be found in models from every manufacturer. The switch from R-134a has progressed rapidly and as vehicles leave warranty, they are now coming to your shop. This program will discuss the fluid (R-1234yf), servicing challenges, as well as the training, equipment and resources you need to tackle the future of mobile air conditioning.

Register Now and Choose This Course
Enter code NEUT2017 to register for FREE

Speakers
avatar for Peter Coll

Peter Coll

Vice President & Managing Director of Refrigerant Analysis, Neutronics
Peter Coll Peter has been with Neutronics Inc. for 19 years serving in several divisions with the past 15 being refrigerant related. Currently, he is the Vice President & Managing Director of Neutronics Refrigerant Analysis where his responsibilities include financial P&L, accoun... Read More →
avatar for Mary Koban

Mary Koban

Global Technical Product Manager, Chemours
Mary Koban is the Global Opteon® YF Mobile AC Technical lead for Chemours Fluoroproducts. She has a B.S. in physics and mathematics from the Pennsylvania State University. Working in the chemical industry for over 20 years, Ms. Koban has been focusing exclusively on all aspe... Read More →

Sponsors
avatar for Chemours

Chemours

We are a world leader in titanium technologies, fluoroproducts, and chemical solutions. We are focused on our differentiated portfolio of premium products positioned to help our customers respond to developed and developing market needs. We are a new company with over 200 years of history, created from... Read More →
avatar for Neutronics

Neutronics

Neutronics Inc. was formed in 1976 with a focus on the measurement and control of oxygen and other gases for safety, environmental, and general industrial applications. In 1978, a large chemical company, after experiencing more than a decade of numerous flash fires, selected Neutronics to provide a new, state-of-the-art, oxygen-based inert gas control system to address this serious problem. The Neutronics Inert gas Control System (ICS) is now the recognized industry standard, with over 10,000 installations worldwide at many Fortune 500 companies. In 1991, Neutronics grew through acquisitions to include an Automotive division (refrigerant analysis equipment) and Biomarine Inc. (closed-circuit, self-contained breathing apparatus). During this period the original oxygen analysis product line of Neutronics was branded as... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Understanding Modern Timing Control
Cam Phase systems will be discussed. Scope and scanner based diagnostics will be highlighted. These systems are having a lot of concerns. Use bi-directional commands and other tools to evaluate the cam advance system. What about oil change intervals? What does the term "pumping loss" mean? Deceleration braking will be discussed along with diagnostics. Since most vehicles are using these systems all technicians should attend.

Speakers
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →

Sponsors
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →



Thursday July 27, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

I-CAR Vehicle Technology Trends & Diagnostic Overview 2017 - 'VT117L01
This course is the latest live course delivery of I-CAR’s popular NEW series, which annually takes a look at vehicle technology and trends. This year’s course not only covers features and collision repair procedures for several 2017 models both foreign and domestic, but also includes information on automotive collision diagnostics and scan tools. This course includes information on the increasing importance of performing diagnostic scans, and the differences between certain electrical troubleshooting tools. The various options a shop has when it come to ensuring diagnostics are completed are discussed.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Thursday July 27, 2017 8:00am - 12:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

I-CAR Blueprinting Process and Damage Recovery - BLU01
Minimizing supplements while increasing productivity; this is what the blueprinting process is designed to do. Uncovering hidden damage before the vehicle enters the production cycle can lend to a more accurate damage report, resulting in reduced repair times and improved efficiency. This course defines the blueprinting process, goes beyond the disassembly of damaged parts and writing estimates, and demonstrates through quick checks and other damage discovery processes how blueprinting can streamline efficiencies through a standardized approach to all vehicles.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Thursday July 27, 2017 8:00am - 1:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:10am

Staying Compliant: Helping Shops and Distributors Avoid Costly Violations
The Coordinating Committee For Automotive Repair (CCAR) is a nonprofit organization that provides online environmental, hazardous material and safety training and best practice information to the automotive industry. In this presentation, Ayers will discuss the OSHA Hazard Communication Standard (HCS), which was revised to align with the Global Harmonization Standard (GHS). Among the changes impacting the automotive supply chain and shops are labeling elements and a standardized format for SDSs (formerly known as Material Data Safety Sheets (MSDS). GHS training was required for those employees who handle chemicals in the workplace such as coolant, oil, brake fluid, etc. The deadline for this training was December 1, 2013. Distributors were allowed to ship products labeled by manufacturers under the old system until December 1, 2015.

Register Now for the Business Outlook Conference
Sign up for no-cost mechanical and management training after you register for this event
Visit the link on the confirmation page/email and enter code BOCF2017 to train for free

Speakers
avatar for Charlie Ayers

Charlie Ayers

President, CCAR
Before joining CCAR as President, Charlie first became involved with the organization as a customer. As Midas International’s Manager of Governmental Affairs, he recognized the benefits of using online training for all of the organization’s company store staff. Charlie was also a member of... Read More →


Thursday July 27, 2017 8:10am - 8:45am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:30am

Drive CSI Scores Through the Roof

Are you looking for a new way to drive your CSI scores through the roof? Get ready to provide an unparalleled customer experience and do just that with Barry Lauderbaugh and Will Shen.


Speakers
avatar for Barry Lauderbaugh

Barry Lauderbaugh

National Account Manager, CCC Information Services
Barry Lauderbaugh is a National Account Manager with CCC Information Services. He has 20-plus years of experience in the automotive collision industry. Previously, Barry worked as a service writer for a medium sized MSO in Seattle, Wash.
avatar for Will Shen

Will Shen

Strategic Solutions Advisor, CCC Information Services
Will Shen is a Strategic Solutions Advisor with CCC Information Services, and has been active within the collision industry for the past 8 years. He has worked closely with national and regional MSOs as well as with local market collision repairers, advising, project planning, im... Read More →


Thursday July 27, 2017 8:30am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:50am

Fundamentals of the U.S. Auto Market: The Industry After its Best Year

The U.S. auto market is at the top of a cycle after experiencing its best year by unit sales ever in 2016. Mr. Hearsch will discuss recent sales and economic trends in the industry, and provide some commentary on the near-term outlook for new and used vehicle sales, as well as key factors impacting the service and aftermarket segments of the industry.

Register Now for the Business Outlook Conference
Sign up for no-cost mechanical and management training after you register for this event
Visit the link on the confirmation page/email and enter code BOCF2017 to train for free

Speakers
avatar for Dan Hearsch

Dan Hearsch

Director, AlixPartners
Dan has more than 20 years of experience in the automotive and transportation industries, with special emphasis in purchasing, supply chain, and operations. Dan's clients benefit from his extensive experience in cost reduction and supply chain optimization. Prior to joining AlixP... Read More →


Thursday July 27, 2017 8:50am - 9:45am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Collision Industry Update
This presentation reviews the impact of numerous factors on the collision repair industry and how you can use successfully adapt to them. These factors include OEM certification programs, DRPs, Consolidation, blueprinting and more.

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Speakers
avatar for Keith Manich

Keith Manich

Director of Collision, ATI
Keith Manich is the Director of Collision at ATI and has over 34 years in the collision repair industry working as a technician, painter, and shop manager in small and large shops. Additionally, he has traveled internationally as a senior manager for one of the largest collision... Read More →


Thursday July 27, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Making the Most of Your DRP Relationships
This module is intended to discuss ways to qualify for and get on Direct Repair Programs (DRP) that you might be interested in, as well as help you understand what insurers look for in a collision repair center and how to maintain a positive ongoing relationship with an insurer.

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Speakers
avatar for Mike Cassata

Mike Cassata

Hammer Insights
Recently retired from Amica Insurance and now operating Hammer Insights, Mike is ready to share his insights of many years in and around the Auto Physical Damage Industry. Mike was responsible for all Auto Physical Damage activity in the West, Midwest and South Regions. His national responsibilities included Repair Assistance Program Manager (DRP), Salvage/Recovery Manager and also the National CAT Coordinator. He began his career at age 13 working in the family collision and glass business. Mike was President of the Rochester Autobody... Read More →


Thursday July 27, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Performance Management and Employee Development
Learn more about managing employee performance and developing top talent. Discover how to develop goals that give an employee direction and motivation. Attendees will also learn how to identify and retain high potential employees, gain useful tools on how to deliver feedback and counseling. Finally, the key takeaway from this session is to learn how to surround yourself with and retain engaged employees.

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Speakers
avatar for Daren Fristoe

Daren Fristoe

The Fristoe Group (TFG)
Daren brings over twenty-five years of leadership experience gained from corporate positions, civic organizations and consulting services. During his professional career, Daren has had responsibilities for the overall management of varied disciplines, including human resources, economic development project management, training and education, benefits and salary administration, general office management, franchise services, communication, corporate marketing and event management, as well as community service outreach programs. As President of TFG, Daren focuses on the personnel administration, management and employee development needs of small to mid-sized businesses. Among his professional leadership positions held, Daren served as Chief Administrative Officer for CARSTAR, Inc., one of the largest franchisors in the collision repair industry and Vice President of Human Resources for eScout, LLC, an electronic commerce procurement company. Daren also worked in the industries of public sector management, education, telecommunications, staffing, international manufacturing, and property and casualty insurance. Among his civic leadership roles, Daren has served as Chairman for the... Read More →


Thursday July 27, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Surviving/Thriving With The Millennial Generation- Getting to Know Your Customers AND Employees 36 and Under
Do you have any customers or employees under 36 years old? Of course you do, and these young people are known as the Millennial Generation. Each generation has shaken their collective heads at the generations that followed them, but Millennials are demonstrably different. And with these differences come challenges in how you treat and communicate with Millennials as both customers and employees. You’d better get out in front of this with Millennials as your employees or they won’t be around long, and they will soon be the majority of the overall workforce. If you can’t attract and retain Millennials your business will face a very real crisis in the near future, in fact we’re already hearing of the challenges many shops are facing. In this workshop you’ll learn how to “adapt to attract, and explain to retain.”

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Speakers
avatar for Mark Claypool

Mark Claypool

Optima Automotive
Mark Claypool has worked in the fields of online web presence, marketing, occupational mentoring, training, workforce development and business education partnerships for over 30 years. As an AMI accredited automotive manager, he has founded four companies, two non-profits and one... Read More →


Thursday July 27, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

Managing for Profit vs Measuring your Profit
Managing profit and its primary components is vital to any successful business. Are you a measurer or a manager of your profit? While measuring profit is important it is no substitute for managing it to improve your bottom line.

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Speakers
avatar for Willis Colpitts

Willis Colpitts

Mitchell International
Willis is a 23-year veteran of the US Air Force. He holds a BA in business administration and a has minor in instructor of technology. He has worked in the collision industry since 2003 with a focus on shop management and workflow. He has led the implementations of over 500 colli... Read More →


Thursday July 27, 2017 9:30am - 10:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:30am

From Great to Exceptional in Customer Service
It's not about how good or great you think you are at taking care of your customers. It's what the customer feels about the services or products they receive from your people! Customer Service is still one of those nagging aspects of building a business that projects a positive presence when you're not there.

Register Now and Choose This Course

Speakers
avatar for Richard Flint

Richard Flint

As one of America's top personal development speakers and coaches, Richard Flint speaks at more than 175 events annually about leadership, sales, customer care and self-development. Richard has been mentoring and helping professional organizations, large and small businesses and... Read More →


Thursday July 27, 2017 9:30am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

9:50am

Big Data and Analytics Impacting the Automotive Sector
Currently only 20% of data generated from the car is used. IBM is helping OEMs, part manufacturers and suppliers tap into that other 80% of unstructured data to adhere to new safety regulations, develop eco-friendly vehicles and accommodate for future autonomous vehicles. The auto industry must be more creative to use this data to capture a larger share of the consumer’s attention and overall transportation spend – both in and beyond usage of vehicles. With a high level of interest in self-enabling vehicles that can learn, heal, drive and socialize, IBM is helping automakers and suppliers to visualize how cognitive systems, like IBM Watson, can inform drivers about maintenance issues, road conditions and safety alerts. Dan Ricci, IBM Global Automotive Leader for Cognitive Solutions, will discuss innovative ways that cognitive systems are being used to disrupt the industry.

Register Now for the Business Outlook Conference
Sign up for no-cost mechanical and management training after you register for this event
Visit the link on the confirmation page/email and enter code BOCF2017 to train for free

Speakers
avatar for Dan Ricci

Dan Ricci

Global Automotive Industry Cognitive Solutions Leader, IBM Cognitive Solutions Automotive Industry Group
Mr. Ricci is the global leader for the IBM Cognitive Solutions Automotive Industry Group.  Located in New York City, Mr. Ricci has over 24 years of business, industry and technology experience.  He has been an executive leader for several IBM Global Business Services units focused on strategy, transformation and implementation across Industrial... Read More →


Thursday July 27, 2017 9:50am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

10:30am

Increase Your Capture Rate
When it comes to the bottom line, join the experts Barry Lauderbaugh and Will Shen as they teach you how to capture more business and drive higher revenues.

Speakers
avatar for Barry Lauderbaugh

Barry Lauderbaugh

National Account Manager, CCC Information Services
Barry Lauderbaugh is a National Account Manager with CCC Information Services. He has 20-plus years of experience in the automotive collision industry. Previously, Barry worked as a service writer for a medium sized MSO in Seattle, Wash.
avatar for Will Shen

Will Shen

Strategic Solutions Advisor, CCC Information Services
Will Shen is a Strategic Solutions Advisor with CCC Information Services, and has been active within the collision industry for the past 8 years. He has worked closely with national and regional MSOs as well as with local market collision repairers, advising, project planning, im... Read More →


Thursday July 27, 2017 10:30am - 12:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

12:30pm

What's New for General Motors Collision Repair

Increase your knowledge of the use of Ultra High Strength steels and Structural adhesive, and how vehicles must be repaired differently than in the past. General Motors has changed the look of collision repair procedures and the techniques used to properly repair vehicles. Technicians will see more procedures that include detailed shaded graphics and joining methods of resistance spot welding, MIG/MAG plug welding, MIG brazing and bonding.

Register here for this course in the OE Coliseum.

Led by Bob Hartman, Advanced Serviceability of Design Team Leader, Body Structure Service Engineering, and Jason Macco, Manager, Body/Exterior Aftersales Engineering, General Motors - Customer Care & Aftersales.

Speakers
avatar for Bob Hartman

Bob Hartman

Advanced Serviceability of Design Team Leader, Body Structure Service Engineering, General Motors
Bob Hartman is responsible for the Body Structure advanced serviceability of design, identification and release of service parts, and authoring of collision repair information for all GMNA Car and Truck programs. He started his career with General Motors in January 2000 as an Int... Read More →
avatar for Jason Macco

Jason Macco

Manager, Body/Exterior Aftersales Engineering, General Motors - Customer Care & Aftersales, General Motors
Jason Macco became the Manager of the Body/Exterior Aftersales Engineering Team in October 2015. In his role, Jason is responsible for managing the advanced serviceability of design, service part release, service repair information, and collision repair activities for all GM North American car and truck programs. Jason began his GM career in 1999 with Saturn as a Service Engineer. He has held various Service Engineering positions including Body Structure, Exteriors, Closures, as well as Convertible and Hard Folding Top systems. Jason works closely with GM Product Engineering, Brand Quality, Customer Care... Read More →


Thursday July 27, 2017 12:30pm - 1:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Evolution of Certification in the Collision Repair Industry
As vehicles continue to advance, how can the repair industry ensure they stay up to speed? This course will look at the history, current trends as well as future outlook for certification in the collision repair industry. Citing specific examples, we will look at how certification has evolved, key features as well as benefits of certification.

This course will take an in-depth look at automotive certification including facts and myths about certification as well as benefits. Together we will discuss how certification impacts specific stakeholders within the automotive supply chain (i.e. shops, parts distributors, parts manufacturers and recyclers).

This course will help you:
  • Review and understand the history and current trends of certification.
  • Understand what certification is and what the process entails (ongoing testing, ongoing audits, etc.).
  • Understand the different certifications available and the key attributes of each.
  • Understand the ROI of certification. Is it right for you?
  • Understand how to identify certified parts, distributors and shops.

Register Now and Choose This Course

Speakers
avatar for Robert Frayer

Robert Frayer

NSF International
Robert William Frayer Jr., P.E. holds the position of Global Managing Director Automotive at NSF International, an independent public health and safety organization. Mr. Frayer has over 30 years experience in the automotive sector including work in the areas of certification, testing, auditing as well as research and development. His work focuses on strategically directing the growth of... Read More →


Thursday July 27, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Greatest Servant Leadership - The Secrets of America’s Greatest Body Shops Series
a. How America’s Greatest Body Shops build winning cultures
b. Sharing the vision
c. Accountability techniques
d. Role awareness
e. Communication
f. Effective meetings

Register Now and Choose This Course

Speakers
avatar for David Luehr

David Luehr

Elite Body Shop Solutions
Dave Luehr started out in the collision repair business over 30 years ago and has since served as a leader in the collision repair industry in many capacities. He has held leadership positions with several large MSOs such as Manheim and ABRA and continues to use his leade... Read More →


Thursday July 27, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

How to Market to, Sell and Service Today’s Connected Consumer
Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today’s connected consumers require businesses to connect, communicate, market to, sell and service them in the same ways they connect and communicate!

Register Now and Choose This Course

Speakers
avatar for Frank Terlep

Frank Terlep

Frank Terlep, Founder and Lead Sherpa of eMarketing Sherpa’s, will facilitate this session and help attendees understand the tools, technologies and techniques today’s auto body and repair shops need to utilize to connect with, communicate with, market to, sell and service today&rsquo... Read More →


Thursday July 27, 2017 1:00pm - 2:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Elevate Performance
Get ready to streamline your operations, optimize your processes and implement best practices throughout your shop with tools and tips in this powerful presentation featuring Jon Novak and Mike Callahan. 

Speakers
avatar for Mike Callahan

Mike Callahan

Strategic Solutions Advisor, CCC Information Services
Mike Callahan is a Strategic Solutions Advisor with CCC. He helps body shops explore new opportunities by assessing current processes and aligning their business model with their goals. He knows that no single approach is right for every organization, and he enjoys understanding and overcoming the unique complexities of each client he works with. Mike has been passionate about the automotive industry for more than 25 years... Read More →
avatar for Jon Novak

Jon Novak

National Account Manager, CCC Information Services
Jon Novak is a National Account Manager with CCC Information Services. He has 11-plus years of experience in the automotive industry. During his tenure with CCC, Jon has specialized in the implementation of management system software, consultative services and account management... Read More →


Thursday July 27, 2017 1:00pm - 2:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:30pm

Positioning Yourself in the Collision Repair Industry
Whether you are a collision repair facility or a vendor or distributor supporting your customers, this course focuses on ways collision repair facilities can position themselves to THRIVE and not just SURVIVE. This course focuses on three key areas for business:
Sales and Marketing - We will explore the growing role and influence of the OEMs in the collision repair industry as well as the importance of monitoring your online presence. In addition the importance of focusing on the 3C’s (CSI, Closing Ratio and Cycle Time) in marketing your business.

Production - This includes ways to improve your Gross Profit through the estimating process, pay plans, gaining more throughput and what KPIs a collision repair center needs to monitor.

Accounting, Finance and Human Resources - What is the most profitable sales mix a collision shop should strive for to maximize gross profit? How can you get new hires from zeros to heros.

Register Now and Choose This Course

Speakers
avatar for Mike Anderson

Mike Anderson

CollisionAdvice
Mike is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. Currently, Mike owns and operates CollisionAdvice, an industry research, reference and consulting business. In addition, Mike also serves as a facilitator for... Read More →


Thursday July 27, 2017 1:30pm - 3:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:45pm

Toyota OE Resources – Get Connected – SPANISH VERSION
Get ready to learn how you can get easy access to Toyota collision repair OE resources. These resources are vast, available to every collision repair professional across the United States, and will help you align your repair decisions with OE standards.

Register here for this course in the OE Coliseum.

Led by James Meyer, Senior Collision Training Administrator

Spanish version led by Agustin Diaz, Collision Training Administrator

Speakers
AD

Agustin Diaz

Collision Training Administrator, Toyota Motor North America


Thursday July 27, 2017 1:45pm - 2:45pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

2:00pm

I-CAR Understanding the Cycle Time Process - GE001L01
In today’s business environment, efficiency is essential to bottom line performance and improving cycle time is one of the most powerful ways to increase efficiency. An understanding of how cycle time impacts both the customer experience and the overall success of the business isn’t just a management issue. It’s a concern for the entire organization. Everyone must work together to continuously improve.  Learn how to improve cycle time, perform more effective upfront damage analysis, and more efficiently order and receive parts for a direct and positive impact on your facility.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Thursday July 27, 2017 2:00pm - 6:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

3:00pm

BMW North America – Advanced Technology
The interior and exterior of vehicles are changing rapidly. Join this session to learn the specifics of the materials of construction and joining processes, bonding and riveting, passive safety systems, driver assistance systems, carbon fiber and future BMW technology. 

Register here for this course in the OE Coliseum.

Led by Kenny Tran, Body & Paint Technical Business Specialist.

Speakers
avatar for Kenny Tran

Kenny Tran

Body & Paint Technical Business Specialist, BMW North America


Thursday July 27, 2017 3:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

3:00pm

Ask an Expert

If you have questions, these experts have the answers. Sign up for this 90-minute “Apple Genius Bar” type class where participants can ask CCC experts specific questions about how to get the most from CCC ONE.


Speakers
avatar for Jenny Burk

Jenny Burk

Strategic Solutions Advisor, CCC Information Services
Jenny Burk is a Strategic Solutions Advisor with CCC. She has 17 years of experience in the collision industry and has been with CCC since 2010. Her previous experience working in a repair facility helps her to understand and leverage the needs of the collision business.
avatar for Mike Callahan

Mike Callahan

Strategic Solutions Advisor, CCC Information Services
Mike Callahan is a Strategic Solutions Advisor with CCC. He helps body shops explore new opportunities by assessing current processes and aligning their business model with their goals. He knows that no single approach is right for every organization, and he enjoys understanding and overcoming the unique complexities of each client he works with. Mike has been passionate about the automotive industry for more than 25 years... Read More →
avatar for Jon Novak

Jon Novak

National Account Manager, CCC Information Services
Jon Novak is a National Account Manager with CCC Information Services. He has 11-plus years of experience in the automotive industry. During his tenure with CCC, Jon has specialized in the implementation of management system software, consultative services and account management... Read More →


Thursday July 27, 2017 3:00pm - 4:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:15pm

Advanced High-Strength Steel and Lightweight Technology in the 2017 Chrysler Pacifica
Join Fiat Chrysler Automobiles for an overview of the minivan's history as well as the evolution of vehicle substrates and the increased usage of lightweight technologies. Collision repair strategies will also be discussed.

Register here for this course in the OE Coliseum.


Speakers
DB

Dan Black

Global Service Support Lead for Body/Chassis/Paint, Fiat Chrysler Automobiles


Thursday July 27, 2017 4:15pm - 5:15pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616
 
Friday, July 28
 

8:00am

Bonding Practices and Solutions for Heavy Duty Truck Repair
This 3M seminar will address adhesive as an isolator when installing panels and mechanical bond removal procedures within the automotive/HD truck-commercial vehicle markets. The discussion will cover different bonding options, where they are used and why.

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Speakers
avatar for Todd Mathes

Todd Mathes

3M
Todd Mathes is an advanced technical service/application engineer for 3M Automotive Aftermarket Division. He has spent 10 years in the collision business with a focus on the heavy duty truck and commercial vehicle market.  


Friday July 28, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Understanding QuickBooks for the Service Industry: The Right Way
This program is designed to provide any QuickBooks user in the Automotive Service Repair Industry better guidance as to how to properly use QuickBooks as a great accounting tool. Automotive service business owners and bookkeepers should attend.

Whether you interface with a management system or not, QuickBooks can be set up to give great financial support for your business, but only if you use it correctly. Too often without proper setup, training, and review of data, the information in QuickBooks is deemed unreliable at best.

This overview workshop will provide key setup and procedural explanations to ensure you will be able to get what you are looking for in your accounting system.

Your specific questions can be e-mailed directly to the instructor before and after the session at: QuickBooks@aeii.net. These may be used for discussion purposes as well in the session if appropriate.

Much of what is covered will also apply to the collision segment as well, but examples will be automotive service industry specific.

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Tony Passwater

Tony Passwater

President, AEII
Tony Passwater, President of AEII, has been in the services industry full time since 1972. AEII is a leading international consulting, training, and system development organization specializing primarily in for profit service businesses, and not-profits including associations and... Read More →

Sponsors
avatar for AE II

AE II

AE II
Specializing in all versions of QuickBooks, Desktop and Online. Primarily focused on the following: For Profits: Service and Retail Businesses. Non-Profits: Associations, Churches, Fraternities/Sororities. Also Small Business Consulting. including system design, IT support, a... Read More →



Friday July 28, 2017 8:00am - 9:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Sustaining Excellence
Mike Anderson of Collision Advice and Ray Chew of CCC Information Services Inc. will co present this exciting session.

The speakers will discuss the use of data in our industry today. The attendees will leave this session focused on the opportunity to exploit industry benchmarking data to achieve their desired business outcome.

The speakers will discuss and identify key opportunities inside of the four walls of their business. How does your business compare? Where are you improvement opportunities? What are you already doing well and need to celebrate! The session will be highly interactive with audience participation encouraged.
All attendees will leave this session with a call to action! This is a must attend event, sign up early to ensure your space!

Register Now and Choose This Course

Speakers
avatar for Mike Anderson

Mike Anderson

CollisionAdvice
Mike is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia. Currently, Mike owns and operates CollisionAdvice, an industry research, reference and consulting business. In addition, Mike also serves as a facilitator for... Read More →
avatar for Ray Chew

Ray Chew

National Account Manager, CCC Information Services Inc.
Raymond Chew is a national account manager for CCC Information Services Inc. He has been with CCC for over 17 years in a variety of customer-facing roles. Ray serves as consultant and provides expertise across a wide breadth of industry topics, working primarily with multi store... Read More →


Friday July 28, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Tactically Lean – Strategic Lean Implementation
This course will provide the participant with the tools necessary to develop a “tactical” approach to implementing lean production processes, arming them with the tools needed to change the way their companies operate! Upon successful completion of this course, students will be able to:

• Implement Lean process without Disruption to their Business
• Develop practical SOP and Lean process for their Business
• Produce Predictable & Consistent Work Flow in their Business
• Set Business performance goals & Accountabilities
• Reduce Delays & Improve Production Cycle Times
• Improve Customer & Employee Satisfaction

Register Now and Choose This Course

Speakers
avatar for Lee Rush

Lee Rush

Lee V. Rush has over 26 years’ experience managing collision centers, independents, dealers, and MSO’s with Regional and National Management Roles with National Collision Repair Companies and extensive expertise in business center expansion through various start-ups, Greenfie... Read More →


Friday July 28, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Glow Plug Diagnostic Strategies
In the Glow Plug Diagnostic Strategies course, the technician will learn:
  • How to explain the purpose of the glow plugs in CI/ICE Compression Ignited Internal Combustion Engine
  • How to identify the types of Glow Plugs, functions and control methods
  • How to describe and operate the electrical/electronic controls
  • Diagnostic techniques, oscilloscope, scan tool, DMM and others
  • Injector flow programming procedures and how it relates to misfire DTC and repeat glow plug replacement
 

Register Now and Choose This Course

Speakers
avatar for Hector Orlandi

Hector Orlandi

Autolite Technical Training Manager and Program Developer, FRAM
Hector Orlandi is the Autolite Technical Training Manager and Program Developer for the FRAM Group. He is a Master ASE instructor with over 30 years of experience at General Motors International as a field service engineer and technical instructor/program developer. He has also s... Read More →

Sponsors

Friday July 28, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Beginners Steps To VW/Audi Diagnostic Success
Join the Ross-Tech team as they explain how aftermarket professional techs can solve VW/Audi diagnostic problems. Learn about terminology and how to read wiring diagrams. Learn about tools to help those new to VW/Audi brand repair. Learn how to solve your VW/Audi customer car problems using Ross-Tech's diagnostic tools.

Jef, Santos and Bruce (the Ross-Tech team) will lead a 3-hour session trying to demystify some of the VW/Audy brand diagnostic challenges.

Register Now and Choose This Course
Enter code RTEC2017 to register for FREE

Speakers
avatar for Jef Damewood

Jef Damewood

Ross-Tech
Jef Damewood hails from Knoxville, TN, born and raised in the hills of East Tennessee. He has been in the automotive repair field for over 25 years, starting out at a local tire shop as a tire buster in the early 90s. Later, he would hone his skills as a technician at a top rated VW dealer, working there for over 10 years. Since 2010, Jef has been with Ross Tech. He has been helping technicians worldwide diagnose and repair Volkswagen and Audi vehicles via phone, email, and training... Read More →
avatar for Ross-Tech

Ross-Tech

Ross-Tech
Ross-Tech, LLC is located in Montgomery County, Pa., and provides diagnostics solutions for VW, Audi, Seat and Skoda automobiles through our principal product, VCDS.
avatar for Bruce Ruhf

Bruce Ruhf

Ross-Tech
Bruce Ruhf, an Electronics Engineer drawn to leadership roles all of his 40+ year career, serves Ross-Tech as the main communications arm of the company. Directing the Operations, Marketing and Sales functions in support of professionals who desire to profit from VAG auto repairs, Bruce has applied his engineering to leading the Ross-Tech team as they support those repairing cars. A family man who sees those with whom he works as an extension of his own family, you'll find Bruce is one who wants to build relationships. He will tell you that he is "not the sharpest tool in the shed" but you will find him always wanting to learn and share his knowledge with others through storytelling, an age-old, tried-and-true method of teaching. Bruce actively teaches young people and adults on a regular... Read More →
avatar for Santos Vega

Santos Vega

Ross-Tech
Santos Vega has been a long-time member of the Ross-Tech family. For 13 years, he has provided assistance with training, product development, technical support, trade show design, marketing and sales. With an interest in all things technology, Santos has a firm understanding of VW/Audi computer systems. In his free time, Santos enjoys spending time with his wife and two... Read More →

Sponsors
avatar for Ross-Tech

Ross-Tech

Ross-Tech
Ross-Tech, LLC is located in Montgomery County, Pa., and provides diagnostics solutions for VW, Audi, Seat and Skoda automobiles through our principal product, VCDS.


Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Critical Thinking Diagnostic Strategies
This seminar led by G. Jerry Truglia will cover:

  • How to sharpen your diagnostic skills
  • Knowing where to find the first place to start
  • Setting up a diagnostic game plan
  • Using strategy-based diagnostics and diagnostic routines
  • Using PCM strategies and enabling criteria

This seminar has information on batteries including coding and reprogramming, parasitic draw, voltage drop, engine testing including relative compression, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transduces, reprogramming, a new way to test EVAP and much more.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for G. Jerry Truglia

G. Jerry Truglia

Founder and President, TST
G has over 44 years’ experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Trip... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Exhaust Gas Analyzing and the Relationship to Proper Operation of the Catalytic Converter
Jim Morton has been working with exhaust gas analyzing for over 40 years, and it is one of the few areas that he believes he's mastered that hasn't changed at all. This diagnostic information told him 40 years ago what was happened in the combustion chamber and it is still telling him what is happening. He will even show how to use it for no start conditions by looking for the HC while cranking, then checking if there was any CO, because CO is a by-product of incomplete combustion, but it is not a by-product of no combustion. We will put our knowledge of the exhaust gases to work on the relationship they have for the proper operation of the catalytic converter and the ever-present P0420 codes.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Jim Morton

Jim Morton

Advanced Engine Performance instructor, Automotive Training Center
Jim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, Pa., for more than 18 years. He and his wife Mary own and operate Morton's Automotive Technical Services (MATS), which offers training for working technicians. | | Jim... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Integrating Repair Information into Your Diagnostic Strategy
In this session, you’ll learn to use repair information systems – like Mitchell 1’s ProDemand – to improve your diagnostic strategy. Get tips that will help you diagnose and repair vehicles faster and more confidently while maximizing your repair information subscriptions in conjunction with your handheld diagnostic platforms.

Other topics that will be covered:
  • Leveraging resources you already pay for – like scan tools and repair information – for profitable diagnostics.
  • Optimizing the use of information, from the customer to the scan tool to information research to completion. Maximizing time spent researching before repairing.
  • With the changing role of the technician and dependence on service advisor or manager to collect information from the customer, how to gather the right facts early in the diagnostic process.
  • How to get the most out of the evolving information resources – including both OEM and expert content – and diagnostic tools with imbedded information and where these products are headed.
  • Taking advantage of real-world repair information that goes beyond traditional OEM sources. Leaning on industry experience in addition to your own.
  • Perfecting the “complaint, cause, correction” methodology to ensure a proper diagnosis.
 
Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Mike Alberry

Mike Alberry

Mitchell 1
Mike Alberry has over 37 years of experience in the automotive industry, including 12 years as a Porsche technician. He joined Snap-on Incorporated in 1992 and served in a variety of roles, including sales product support, dealer, field manager, and five years as product manager for PC-based diagnostic scan tools. He joined the Mitchell 1 team in 2012 and is the product manager for the... Read More →
avatar for Jim Moritz

Jim Moritz

National Sales and Training Support Representative, Snap-on
Jim Moritz has over 50 years in the automotive industry. He is currently a Snap-on National Sales and Training Support Representative, covering the United States, Snap-on Canada and Snap-on United Kingdom, Australia and Brazil. He also spent 15 years as a Snap-on North America Di... Read More →

Sponsors
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Snap-on

Snap-on

Snap-on



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

SAE J2534 Introduction & Solutions
Learn about start of SAE J2534 to where it is today. Get answers revolving around the "what?" the "why?" and the "when?" This training will go into what you need, coverage, capabilities, costs, resources and support options with solutions for those that want to do it and those who don't. An actual programming event will conclude the training.

Register Now and Choose This Course
Enter code DTEC2017 to register for FREE

Speakers
avatar for Glen Eaton

Glen Eaton

Drew Technologies
Glen Eaton began his career in the automotive aftermarket in 1988. In a product manager role for the past 15 years, he has worked in the electronics sector for 14 of those years. Knowing that SAE J2534 programming was an essential part of the successful installation of electronic... Read More →
avatar for Drew Technologies

Drew Technologies

Drew Technologies
Since 1996, Drew Technologies devices are the most validated, tested, and accepted SAE J2534 devices around the globe used by technicians, dealerships, and OEMs alike. DrewTech's leadership and long-standing position in the automotive industry has set ourselves clearly apart from... Read More →

Sponsors
avatar for Drew Technologies

Drew Technologies

Drew Technologies
Since 1996, Drew Technologies devices are the most validated, tested, and accepted SAE J2534 devices around the globe used by technicians, dealerships, and OEMs alike. DrewTech's leadership and long-standing position in the automotive industry has set ourselves clearly apart from... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

The Pressure Is On
Every decade or so a new automotive technology is discovered that is truly game changing. The use of pressure transducers in automotive service bays is one of the most exciting discoveries of the 21st century. This technology saves time and money on a grand scale when diagnosing and repairing vehicles, making the impossible diagnosis become routine in your service bay. This course will teach both novice and expert tricks to make pressure transducer diagnostics quick and easy. This course is led by one of the foremost experts in the field of pressure analysis and is a “must take” course for the modern technician. You can learn how to:
  • Find misfiring cylinders through tail pipe pressure, making PO300 DTC's a snap
  • Find camshaft to crankshaft timing problems through the spark plug hole
  • Test variable camshaft timing problems
  • Find intermittent valve sealing problems; intake and exhaust
  • Find piston ring sealing problems
  • Find restricted exhaust problems through the spark plug hole
  • Find ignition timing problems on modern engines through the spark plug hole

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for Bernie Thompson

Bernie Thompson

Founder, Automotive Test Solutions, Inc.
Bernie Thompson is the owner of Automotive Test Solutions (ATS) with business partner Neal Pederson. Automotive Test Solutions was established in 2000 and has become a world leader in innovative automotive test equipment. Bernie holds over 25 patents on vehicle tools and design... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Unlocking Fuel Trims: The Analysis of Fuel Trim Corrections for Drivability Diagnostics
Being able to analyze total fuel trim correction in different fuel cells will help point your diagnostics in the right direction. Since the fuel trim correction factors are based on the O2 reading, we need to understand O2 functionality and confirm that they are working well first. For this reason, we will cover the different types of O2 sensors - Zirconia, Titan and LAF - and how to test them quickly.

The technician also needs to understand the impact if the PCM is using a speed density (MAP) type or MAF calculation process; this will have an impact on fuel trim correction factor. We will cover the difference between both and how it will impact the corrections base on engine load or volume efficiency.

The knowledge you will acquire during this training will help you save time and avoid doing long and unnecessary testing.

Register Now and Choose This Course
Enter code ADTA2017 to register for FREE

Speakers
avatar for Jean-Luc Sauriol

Jean-Luc Sauriol

Business Development Manager, ALLDATA
Jean-Luc Sauriol is business development manager for ALLDATA, based in Canada. He previously was owner of OBD3 Solutions, which ALLDATA acquired in 2014. Jean-Luc is an experienced technician and instructor, and assists ALLDATA with its Community, Knowledge Capture and diagnostic... Read More →

Sponsors
avatar for AllData

AllData

AllData
Created by experts, for experts, ALLDATA is the leading provider of OEM (Original Equipment Manufacturer) service and repair information to the professional automotive service and collision industries. ALLDATA’s suite of products, including ALLDATA Repair, ALLDATA Collision, A... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

OBDII Between the Lines
This class is designed for instructors who want a clearer understanding of Global On Board Diagnostics II MODEs of operation. OBDII Between the Lines will emphasize the teaching and understanding of how the implementation of Controller Area Network (CAN) has changed the data and MODEs available in Global OBDII, such as setting DTCs, MODE $06 (the good, the bad, and the ugly), in-use performance tracking and completing readiness monitors.

Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Rick Escalambre

Rick Escalambre

Professor of Automotive Technology, Skyline College
Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. As of June, 2015 he retired from full-time teaching and continues to teach part-time and do contract training... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

A Framework for Waveform Analysis
If you don’t have a fundamental understanding of waveforms, your diagnostic development will always be limited. The goal of this session is to help you fast track your progress by establishing a solid understanding of the mechanics of a waveform and developing a framework to guide your waveform analysis.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Jorge Menchu

Jorge Menchu

President, Automotive Electronics Services, Inc.
Jorge is a nationally recognized industry expert and president of AESwave.com. Jorge started his automotive career in the Temple, Texas High School auto shop program. While working as a technician in Fresno CA, he studied electronics. Eventually, Jorge found his way to the indust... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Advanced Electrical System Troubleshooting
Rich Peterson leads attendees in this class on the proper diagnostic path necessary for successfully solving electrical concerns. From analyzing the wiring diagram to effecting the fix, this class will provide you with the process you need to become more confident in tackling electrical problems.

Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Rich Peterson

Rich Peterson

Trainer, Technician Service Training
Rich is a mobile diagnostic tech covering the northern New Jersey area. He specializes in troubleshooting electrical and wiring problems for many repair shops. In his training classes and on his technical support hotline he uses real world examples to explain how to diagnose many... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Introduction to the PicoScope
Bring your laptop and join us for a hands-on demonstration highlighting the setup and operation of one of the most powerful automotive diagnostic tools. Attendees can download the free PicoScope demo software, which will be used during the session to navigate onscreen controls, tools and menus. Learn the steps of capturing a pattern, saving it to your PC and reopening it for further review and analysis. Find out about built-in tutorials, guided tests and reference waveforms. Discover the settings, options and applications of such features as cursors, measurements, triggers, memory and more. Leave with a better understanding of how to use this tool to eliminate service guesswork and solve repair issues faster and more efficiently. 
Register Now and Choose This Course
Enter code PICO2017 to register for FREE

Speakers
avatar for Matt Fanslow

Matt Fanslow

Pico Technology
Matt Fanslow is the Shop Manager and an ASE Certified Master Technician (CMAT) with the L1 Advanced Engine Performance Certification for Riverside Automotive near Minneapolis, Minnesota. His expertise is diagnosing challenging drivability, emissions, electrical, and electronic engine performance issues on multiple lines of vehicles... Read More →

Sponsors
avatar for Pico Technology

Pico Technology

Pico Technology was established in 1991 and soon became a leader in the field of PC Oscilloscopes, data loggers and automotive diagnostic equipment. Pico has always been recognized for providing innovative, cost-effective alternatives to traditional test equipment and data a... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Mastering GM MOST: A Tech's Guide to MOST Network Diagnostics
This course serves as an introduction to GM infotainment systems and their communication protocols. A discussion of the new center stack design along with the MOST protocol and its new diagnostic procedures.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Ken Zanders

Ken Zanders

Trainer
Ken is an ASE Master Certified Automotive Technician with L1 Advanced Engine Performance. Ken has extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor striving to give something back to the automo... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Regenerative Braking and Inverter Control
This session is specific to the capturing of waste heat from the brakes and how that is converted into electrical energy and stored in a high voltage battery pack. If you have a good grasp of 4 channel ABS systems and basic electricity, this will be easy to understand. The CEO of ACDC, Craig Van Batenburg, will be your instructor. If you do not know much about hybrids, show up anyway, and take away what you can. This class will take the mystery away from hybrid and electric car technology not seen on conventional cars. A jump drive with lots of great tech help will be provided to any student for a charitable contribution to the ACDC cause of helping older foster boys find homes.

Register Now and Choose This Course
Enter code ACDC2017 to register for FREE

Speakers
avatar for Craig Van Batenburg

Craig Van Batenburg

CEO, ACDC
Craig Van Batenburg is the CEO of ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard... Read More →

Sponsors
avatar for ACDC

ACDC

ACDC
We are an automotive training company that specializes in HYBRID and ELECTRIC VEHICLE training for the aftermarket. | | Craig started the Automotive Career Development Center (ACDC) in 1998 while he was running his repair shop across the street. Originally ACDC was at 19 Wells Street in Worcester, Mass and State Emission classes were held there as well as many other technical and management courses. Craig and many other local trainers taught there and it grew quickly. In 2004 Craig closed the ACDC training center building and his shop across the street as Hybrid technology had found its place and he was off and running around the globe enlightening those that needed a hybrid education. Today Craig uses two local shop, Bravo Motors and Wayside Automotive, for classes near home. 95% of ACDC training is held out of state. The offices were located at 40 Boyd Street, upstairs in his old New England inner city home until summer of... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Building a Winning Culture: Bring Out the Best in Your Best
Your shop’s culture is the frame that holds your business together. From service writers to technicians, every member of your team deserves an environment that breeds creativity, leadership, and internal empowerment. Great people thrive in the right environment and won’t stay long in the wrong one. As past owner of one of the most successful repair shops in the country and current CEO and founder of Autoshop Solutions, one of Inc. Magazine’s Fastest Growing Companies, AMI-certified instructor Danny Sanchez knows what it takes to cultivate the right environment. During this class, he’ll present his plan for bringing out the best in your team and give you the tools you need to create your own winning culture.

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code ATSS2017 to register for FREE

Speakers
avatar for Danny Sanchez

Danny Sanchez

Founder & CEO, Autoshop Solutions
Danny Sanchez is the CEO of Autoshop Solutions, Inc., the automotive industry’s leading Internet marketing agency and an AMi accredited national speaker in the automotive aftermarket. With over 25 years of automotive experience, Danny continues to develop winning marketing strategies that are being adopted by automotive businesses around the country. As a former shop owner himself, Danny uses his real world shop experience to bridge the gap between the automotive service and the marketing sides of the industry... Read More →

Sponsors
avatar for Autoshop Solutions

Autoshop Solutions

Autoshop Solutions is the industry’s leading website design and Internet marketing agency. We are automotive, because we have years of experience working exclusively with the automotive aftermarket. Our clients know that our fully custom websites and marketing packages generate quality leads and drive more cars to their bays. Since 2005, Autoshop Solutions has been known as the experts in automotive Internet marketing. You... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Elevating Service Excellence and How Productivity Mathematics Measures Service Results
The trade days are over as the right processes required today in a shop elevate the industry to a profession. Productivity measurement as a TEAM starts to tell us where the client service problems are. Shop management can get sidetracked when they only focus on individual productivity measurement within their business. This is not to say that it is not important, however; individual measurement, known as proficiency measurement, is excellent for counseling an individual technician staff member to improve themselves. But what about the TEAM productivity measurement as a whole and the effect on the business? 

Measuring the entire shop as a team can help direct management to the necessary attention to certain processes that are failing. When processes fail, client service levels decrease dramatically and net income disappears. It also tells us much more. This specific measurement is called “Site Efficiency” and what it reveals is amazing.

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code
FMOG2017 to register for FREE

Speakers
avatar for Bob Greenwood

Bob Greenwood

President and CEO, Automotive Aftermarket E-Learning Centre Ltd. (AAEC)
Robert (Bob) Greenwood AAM (Accredited Automotive Manager) is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing business management resources and development for the independent sector of the aftermarket industry uti... Read More →

Sponsors
avatar for SKF

SKF

SKF
SKF has been installing confidence for more than 100 years. Drawing on its experience as an OE supplier to car and truck manufacturers around the globe, the SKF Automotive segment supplies aftermarket parts for cars and trucks all over the world. SKF’s core technical areas in thi... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Unlock Your Potential with Effective Business Modeling
In this exciting session you'll discover secrets to creating the shop you’ve always wanted NOW! Many shop owners are sitting on a gold mine but don’t know how to mine for gold. Stop wasting precious time and resources by creating an effective business model to make more money, get more free time, and dramatically increase the value of your business! Uncover exactly how to model your business 4 ways to see exactly how many techs, bays, and cars you need to make the money you want and get the free time to do the things important to you.
  • You’ll discover the minimum sales and car count you need based on your current fixed costs.
  • How much you could make WITHOUT increasing your car-count.
  • How much you could make with your existing techs by increasing productivity and creating a consistent, effective workflow.
  • And how much you could make based on your existing bays by maximizing productivity and margins.
If you’ve ever wanted to unleash the power of your shop’s potential, then this session is for you!

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code
ATIF2017 to register for FREE


Speakers
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →
avatar for Matt Winslow

Matt Winslow

Senior Instructor, ATI
Matt "Wintoe" Winslow is a Senior Instructor for the Automotive Training Institute in Baltimore, Maryland. Matt and his team of instructors travel across the US and Canada conducting life changing workshops for business owners and managers. Matt has over 29 years of experience as... Read More →

Sponsors
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Using Social Media and Other Tools to Improve Communication with Customers Before, During, and After Their Service
You’ll learn how Mitchell 1’s comprehensive communication strategy can help improve your relationship with your consumers before, during, and after their visit to your shop. We will focus on multiple communication strategies such as automated email communication, consumer reviews, reporting, and online reputation management to help you both retain customers and attract new ones. Here’s a brief outline of the topics.
Automated Email Communication:
  • Most effective automated email campaigns.
  • Optimal Frequency of the emails.
  • Primary Benefits of our emails.
 
Consumer Reviews:
  • Best Practices for collecting reviews.
  • Best place for reviews to be showcased.
  • Benefits of verified vs. unverified reviews
  • Responding, sharing, and managing reviews. 
 
Reporting:
  • Benefits of Real-Time Review notifications.
  • Getting to know you customers using your Reporting Dashboard.
  • Benefits of program results reporting right from your inbox.
  • Benefits of monitoring your CRM results.
  • And much more.
 
Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Marcus Mackell

Marcus Mackell

Mitchell1
Marcus Mackell is a Market Manager for the Mitchell 1 SocialCRM product line. He joined Mitchell 1 in 2004 and has been in the automotive retention and social media marketing business for over 11 years. In his current role, he is responsible for all support, sales and marketing initiatives for the shop marketing service. He manages a team of over 20 marketing support agents, interfaces with product management and corporate marketing teams to develop and promote the SocialCRM service, and provides product training to the Mitchell 1 sales... Read More →

Sponsors
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Chassis Diagnostic Strategies
This seminar showcases actual vehicle case studies that are known pattern failures occurring out on the road. We concentrate on issues that the typical undercar technician faces every day in the shop. Handling and tire wear concerns; noise, vibration and harshness (NVH) issues; vehicle inspection and alignment tips related to tire and wheel modifications are among the major topics covered. Helpful tools, tips and MOOG Problem Solvers are included. We also cover electronic power steering operation and diagnosis, sensor recalibration and include information on electronic suspension systems. A multitude of detailed component photos and videos are used for clarification. The first portion of this seminar covers suspension issues, both mechanical and electronic. The second half is the diagnosis of steering issues on today’s mechanical and electronically-assisted systems.

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →
avatar for Damian Rodriguez

Damian Rodriguez

Federal-Mogul - Garage Gurus
Bilingual Trainer Damian Rodriguez started working in 2015 with the Garage Gurus team and is based out in the Maryland Heights, Missouri facility. Damian's career spans 20+ years in the automotive industry where he has worked as a technician and trainer. His background as a techn... Read More →

Sponsors
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Electronic Transmission Diagnostics
Transmissions are controlled by the engine control system and use many of the same sensors, and the sensors used in the transmission should be familiar to drivability technicians. Many transmission symptoms might be caused by engine controls. You must be able to determine if the problem is in the engine or the transmission. Many drivability technicians have the diagnostic equipment and the skills necessary to diagnose these problems and make the repair. Don’t let these opportunities pass you by. In this class you will learn to determine if the engine or the transmission is causing the symptom you are experiencing. Popular electronic inputs and outputs will also be covered. Learn strategies and repairs that can be made without transmission removal and disassembly. Learn common failure items for popular transmissions and stop turning these jobs away.

Register Now and Choose This Course
Enter code SMPF2017 to register for FREE

Speakers
avatar for Doug Montgomery

Doug Montgomery

Educator, Standard Motor Parts
Doug joined the U.S Army in 1985 and traveled the world as a Special Devices/RF Communications repairer until 1989. Continuing his military career, he entered the Maryland Army National Guard for fourteen years and currently is a Warrant Officer in the Florida National Guard. Aft... Read More →

Sponsors
avatar for Standard Motor Products

Standard Motor Products

Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets. Organized into two major operating segments... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

GDI Diagnosis and Engine Management
This seminar will enable the technician to properly identify, understand and diagnose Bosch GDI engine management systems. Provides an overview of GDI operating strategies, intake system, fuel delivery, ignition, exhaust and emissions-related components.

Topics covered:
  • GDI operating strategies
  • Fuel delivery overview
  • Low pressure
  • High pressure
  • Review common sensors and actuators

Speakers
avatar for Robert Esterbrook

Robert Esterbrook

Bosch
Robert Esterbrook is a training instructor for Bosch. Robert has spent 27 years in the automotive service industry, both in the new car dealer network and in independent shops. Robert is an ASE Master, GM Master and Ford Senior Master.

Sponsors
avatar for Bosch Auto Parts

Bosch Auto Parts

The Bosch motto, “Invented for Life,” reflects its goal to develop innovative, high quality technologies that make life more efficient, safer and more comfortable.


Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Sonnax: Inside Torque Converter Clutches and Precision International: Real-World Fixes
"Sonnax: Inside Torque Converter Clutches" and "Precision International: Real-World Fixes" bring together two speakers in one session. Bob Warnke demonstrates how current torque converters are very efficient due to their slip strategy and lockup controls. Any wear, or variables in repair, can have a negative effect on this control. You will discuss converter designs and the components up-stream, that affect drivability. You will also discuss test methodology for these components.

Being a shop owner as well as a technical advisor for Precision International, John Parmenter sees the transmission problems shops deal with on a daily basis. This session will provide a detailed look into problems transmission techs are dealing with in shops today - and how to overcome them!

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for John Parmenter

John Parmenter

Precision International
John's classes are globally in demand. He has taught technicians from Perth, Australia to Moscow in the soviet union, and everywhere in between. He owns and operates a busy transmission shop in New York where he is the lead rebuilder. His shop handles and services many OE dealer... Read More →
avatar for Bob Warnke

Bob Warnke

Sonnax
Employed by Sonnax since Feb 1997, Bob Warnke's activities include product development relative to automatic transmission controls in hydraulics and the torque converter clutch. This encompasses development of test programs, marketing information, the training and then the implementation of procedures into remanufacturing facilities. As a by-product of this... Read More →

Sponsors
avatar for ATSG

ATSG

ATSG (Automatic Transmission Service Group) is a technical support service and leader in the Automatic Transmission Industry. Since our inception in 1985 by Robert Cherrnay, we have kept his vision to grow, change and revolutionize the industry by leaps and bounds. Our priority is to focus on how we can better serve the automatic transmission shop and total car care shop owner, their employees, technical professionals by providing unmatched superior technical support, continuous updated bulletins, membership enhancements, turning problems into solutions as well as saving our members time and money to help them get their customers in and out of the shop fully satisfied in a timely manner... Read More →
avatar for Sonnax

Sonnax

Sonnax
Founded in 1978, Sonnax is an award-winning industry leader in the cutting edge design, manufacture and distribution of the highest quality products to the automotive aftermarket, commercial vehicle industries, and industrial sectors utilizing drivetrain technology. We offer a wi... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Transmission Diagnostics for the Non-Transmission Technician
Transmissions have been controlled by computers for a long time. As a result, transmission issues can be electrical or hydraulic/mechanical in nature. When a vehicle with a transmission issue rolls into a shop it is often “shipped” to a transmission shop. Why? A perfectly capable technician who can accurately diagnose an engine issue could tackle the transmission issue. Why lose the customer? This course outlines a logical process for attacking transmission failures. Using tools and techniques that drivability technicians already possess, we will discuss how to draw the line between an electrical problem or an internal transmission issue. Basic knowledge of automatic transmissions is a plus, but this course is geared towards non-transmission technicians.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Scott Shotton

Scott Shotton

Owner, The Driveability Guy
Scott Shotton has over 20 years of technical experience in automotive repair shops. He currently teaches automotive technology at Kishwaukee College and, as owner of The Driveability Guys, performs mobile diagnostics and reprogramming for local repair shops. Scott is also one of four trainers administering training for the Illinois... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Automotive HVAC Systems: Essential Diagnostics
This class provides a solid foundation of essential HVAC diagnostic procedures, based upon diagnostic best practices, in order to assure correct and complete diagnostic conclusions of common HVAC failures. Topics will include temperature and pressure testing, the diagnosis of compressor clutch controls, PWM fan diagnostics, and variable displacement compressor controls. Special emphasis will include how to evaluate overall performance and efficient choice of diagnostic methods. The effects of internal heat exchangers and how they change expected test results compared to a “traditional” system will also be featured.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Jim Cokonis

Jim Cokonis

Senior Curriculum Developer, Carquest Technical Institute
Jim's career in the automotive field has been spent in independent shops as well as mobile diagnostics, technical support for customers as well as training and development. As a Senior Curriculum Developer for CARQUEST Technical Institute, he continues to support students across... Read More →

Sponsors
avatar for Carquest Technical Institute

Carquest Technical Institute

Started in 1999, CARQUEST Technical Institute (CTI) focuses on one simple mission: To conduct World-Class training for professional technicians and automotive service facility owners and managers. This comprehensive program is designed to improve your ability to manage your business as well as service, diagnose and repair... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

EVAP Diagnostics Made Easy
This seminar provides the technician with the information to effectively diagnose Evaporative Emission System (EVAP) system related Diagnostic Trouble Codes (DTCs) and malfunctions, including diagnosing “very small leaks” (P0442) and situations where a leak code is present but an actual leak is not.  EVAP monitoring strategies including natural vacuum, intrusive, non-intrusive, leak detection pumps and sealed systems will be taught.  The operation, failure and best diagnostic method for all EVAP components will be also be explained.

Register Now and Choose This Course
Enter code ADCO2017 to register for FREE

Speakers
avatar for ACDelco

ACDelco

ACDelco
ACDelco is the a supplier of GM Original Equipment automotive replacement parts. ACDelco offers 90,000-plus auto parts across 37 product lines, and its products can be found around the globe. As a global leader in automotive replacement parts and related services, ACDelco's focus... Read More →
avatar for Greg Courter

Greg Courter

ACDelco
Based in the Pacific Northwest, Gregory Courter is an ASE advanced level master certified technician and instructor delivering ACDelco courses in all 8 ASE areas. Gregory has been in the automotive industry for over 10 years. Gregory’s passion for delivering training to independent aftermarket technicians began about three years ago. He enjoys the classroom environment and thrives on sharing his passion for the automotive industry with others. Energy, relevance and interactive course delivery have been the hallmarks enjoyed by the students enrolled in his classes. Working with and training independent aftermarket technicians on a daily basis, Gregory has developed a realistic understanding of what is needed by the technicians working in... Read More →

Sponsors
avatar for ACDelco

ACDelco

ACDelco
ACDelco is the a supplier of GM Original Equipment automotive replacement parts. ACDelco offers 90,000-plus auto parts across 37 product lines, and its products can be found around the globe. As a global leader in automotive replacement parts and related services, ACDelco's focus... Read More →


Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

MACS 2017 Mobile A/C Update
Join MACS Worldwide, the leader in mobile A/C information and training, for a presentation of their award-winning annual Mobile A/C Update. This high-value technical training clinic with NO SALES PITCHES consists of an A/C update book and live leader-led training, covering a variety of service information, diagnostic techniques, industry current events and mobile A/C topics, including:
  • Smart A/C pressure sensors
  • Same root heating problem, different symptoms
  • The best approach to A/C electrical & electronics diagnostics
  • Sensors & switches: There is a difference
  • A few A/C shorts
  • R-1234yf recycling machines
  • Condenser temperature drop testing
  • Update on refrigerant regulations, R-1234yf, CO2 and Section 609 Certification


Register Now and Choose This Course
Enter code MACS2017 to register for FREE

Speakers
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →
avatar for Steve Schaeber

Steve Schaeber

Manager of Service Training, MACS
Steve Schaeber is the Manager of Service Training for the Mobile Air Conditioning Society (MACS) Worldwide and Technical Editor of ACTION™ Magazine. He writes the monthly columns Service Port and Cooling Corner, periodic feature articles and blogs, the annual Mobile A/C Update book, and writes and produces A/C training videos and classes. Steve has worked as a technician, manager, instructor and author in automotive, HD trucks, off-road, packaging and education since 1989. He holds two Auto Tech degrees from Penn College, is a PA Safety... Read More →

Sponsors
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Making Sense of Direct Injection
This class will help you with newer high pressure direct injection diagnostics. Diagnostics and repair solutions will be covered. What do you do about that carbon-type buildup? We will cover fuel system testing and electronic control systems. New duel injection systems will be discussed. All technicians should attend this program.

Speakers
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →

Sponsors
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →


Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Propane Autogas Technician Training
With a projected growth in propane autogas vehicles, there is an increasing need for qualified technicians to adapt, service, and maintain propane autogas vehicles. This course covers topics including propane characteristics, fuel systems, vehicle compatibility, system components, and safety. By the end of the session, participants will have basic knowledge on servicing and maintaining these vehicles. This course includes an overview of propane technology, automotive components, and autogas related systems.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →
avatar for Mark Schmidt

Mark Schmidt

Alternative Fuel Vehicles (AFV) Instructor, National Alternative Fuel Vehicle Training Consortium
Mr. Schmidt is the National Alternative Fuel Vehicle Training Consortium (NAFTC) Alternative Fuel Vehicles (AFV) Instructor. As AFV Instructor for the NAFTC, Mr. Schmidt’s primary roles and responsibilities include conducting training classes and workshops at the local, regiona... Read More →

Sponsors
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Tomorrow is Now: What You Can Expect When Servicing R-1234yf Systems
Five years after the introduction of R-1234yf to the U.S. market, the new refrigerant can be found in models from every manufacturer. The switch from R-134a has progressed rapidly and as vehicles leave warranty, they are now coming to your shop. This program will discuss the fluid (R-1234yf), servicing challenges, as well as the training, equipment and resources you need to tackle the future of mobile air conditioning.

Register Now and Choose This Course
Enter code NEUT2017 to register for FREE

Speakers
avatar for Peter Coll

Peter Coll

Vice President & Managing Director of Refrigerant Analysis, Neutronics
Peter Coll Peter has been with Neutronics Inc. for 19 years serving in several divisions with the past 15 being refrigerant related. Currently, he is the Vice President & Managing Director of Neutronics Refrigerant Analysis where his responsibilities include financial P&L, accoun... Read More →
avatar for Mary Koban

Mary Koban

Global Technical Product Manager, Chemours
Mary Koban is the Global Opteon® YF Mobile AC Technical lead for Chemours Fluoroproducts. She has a B.S. in physics and mathematics from the Pennsylvania State University. Working in the chemical industry for over 20 years, Ms. Koban has been focusing exclusively on all aspe... Read More →

Sponsors
avatar for Chemours

Chemours

We are a world leader in titanium technologies, fluoroproducts, and chemical solutions. We are focused on our differentiated portfolio of premium products positioned to help our customers respond to developed and developing market needs. We are a new company with over 200 years of history, created from... Read More →
avatar for Neutronics

Neutronics

Neutronics Inc. was formed in 1976 with a focus on the measurement and control of oxygen and other gases for safety, environmental, and general industrial applications. In 1978, a large chemical company, after experiencing more than a decade of numerous flash fires, selected Neutronics to provide a new, state-of-the-art, oxygen-based inert gas control system to address this serious problem. The Neutronics Inert gas Control System (ICS) is now the recognized industry standard, with over 10,000 installations worldwide at many Fortune 500 companies. In 1991, Neutronics grew through acquisitions to include an Automotive division (refrigerant analysis equipment) and Biomarine Inc. (closed-circuit, self-contained breathing apparatus). During this period the original oxygen analysis product line of Neutronics was branded as... Read More →



Friday July 28, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

I-CAR Automotive Foams - FOM01
Upon completion of this course, the technician will understand the uses and application procedures for automotive foam.  The course will also provide an understanding structural foam considerations and curing methods, and the ability to identify procedures related to the installation of expandable foam.  The technician will understand how to choose correct replacement materials and know how to work safely around automotive foams.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Friday July 28, 2017 8:00am - 12:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

I-CAR Hazardous Materials, Personal and Refinish Safety - WKR01
Understanding the many components of working safely in a repair facility can greatly impact business performance. Identifying specific procedures that can prevent injuries, understanding the correct methods for storage and disposal of hazardous materials and wastes, as well as recognizing the proper personal protective equipment can each play a role in creating a safe and efficient workplace.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Friday July 28, 2017 8:00am - 12:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

10:00am

How to Compete and Win in a Consolidating and Connected Marketplace
Discover how independent and dealer auto body shops can compete and win in market that is more consolidated and connected than ever before.

Register Now and Choose This Course

Speakers
avatar for Frank Terlep

Frank Terlep

Frank Terlep, Founder and Lead Sherpa of eMarketing Sherpa’s, will facilitate this session and help attendees understand the tools, technologies and techniques today’s auto body and repair shops need to utilize to connect with, communicate with, market to, sell and service today&rsquo... Read More →


Friday July 28, 2017 10:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

10:00am

The Top 10 List of Things You Must Be Doing Right Online
This fast-paced, hard-hitting workshop will zero in on the top things you must get right in order to be as effective as possible online. Covered will be the top 10 things affecting your business website and its ranking potential, social media accounts, directory listings, YouTube account, online review sites and more. You’ll walk away with a checklist of things to follow up on, upon your return home from Chicago, with regard to your business web presence, plus you’ll know how to give your web presence a shot in the arm in the areas that truly need it.

Register Now and Choose This Course

Speakers
avatar for Mark Claypool

Mark Claypool

Optima Automotive
Mark Claypool has worked in the fields of online web presence, marketing, occupational mentoring, training, workforce development and business education partnerships for over 30 years. As an AMI accredited automotive manager, he has founded four companies, two non-profits and one... Read More →


Friday July 28, 2017 10:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

10:00am

Application of OEM Procedures to Estimating & Repair Planning

Speakers
avatar for Jerry Gastineau

Jerry Gastineau

Mitchell
Jerry has worked in the automotive and collision repair industry for over 25 years with deep experience in both the fields of collision repair and damage appraisal. In his current role at Mitchell he leads a team of collision industry veterans that contribute to the development o... Read More →


Friday July 28, 2017 10:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

10:00am

Would Your Shop Pass an Intensive Forensic QC Inspection? 3M

With the recent increase in post repair inspection businesses, it is more important than ever to produce quality repairs. Are you confident that your shop would pass an intensive quality control inspection? Operating without a QC program is like driving without insurance - and the consequences are costly. This session will discuss:

  • What are common repair mistakes shops make?
  • Visual examples of poor QC processes.
  • What should a QC process include?
  • Creating and implementing a QC process.
  • Performing a QC examination in your shop.

Register Now and Choose This Course

Speakers
avatar for Shawn Collins

Shawn Collins

Advanced Technical Specialist, 3M
Shawn Collins is currently an advanced technical specialist with 3M’s Automotive Aftermarket Division. He worked 26 years as an ASE Master, I-CAR Platinum collision technician. He worked as a VeriFacts Coach for three years. He has been an I-Car instructor for 23 years and receiv... Read More →


Friday July 28, 2017 10:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

I-CAR The Art and Science of Estimator Interactions - ES045L01
This course introduces the learner to key aspects of the estimator role. The student will learn about the practical applications of the estimator’s workflow as well the soft skills required for effective communication with co-workers, customers and insurance company representatives. An effective estimator possesses good communication and people skills, which are more subjective in nature. In the field, estimators devote a majority of their time not in obtaining the estimate, but in artfully negotiating complex personal interactions. An estimator must be emotionally intelligent and deft in communicating with coworkers, the insurance company, and the customer.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Friday July 28, 2017 1:00pm - 5:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

I-CAR Vehicle Trends & Diagnostic Overview 2017 - VT117L01
This course is the latest live course delivery of I-CAR’s popular NEW series, which annually takes a look at vehicle technology and trends. This year’s course not only covers features and collision repair procedures for several 2017 models both foreign and domestic, but also includes information on automotive collision diagnostics and scan tools. This course includes information on the increasing importance of performing diagnostic scans, and the differences between certain electrical troubleshooting tools. The various options a shop has when it come to ensuring diagnostics are completed are discussed.

This course applies toward achieving I-CAR® Gold Class™.

Register Now and Choose This Course

Speakers
avatar for I-CAR

I-CAR

I-CAR
I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the six segments of the collision repair Inter-Industry, I-CAR serves -- and is represented by -- all segments of the Inter-Industry: Collision repair Insurance Original equipment manufacturers (OEMs) Education, training and research Tools, equipment and supply Related industry services I-CAR's focus is to... Read More →


Friday July 28, 2017 1:00pm - 5:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:45pm

Toyota OE Resources – Get Connected
Get ready to learn how you can get easy access to Toyota collision repair OE resources. These resources are vast, available to every collision repair professional across the United States, and will help you align your repair decisions with OE standards.

Register here for this course in the OE Coliseum.

Led by James Meyer, Senior Collision Training Administrator

Spanish version led by Agustin Diaz, Collision Training Administrator

Speakers
JM

James Meyer

Senior Collision Training Administrator, Toyota Motor North America


Friday July 28, 2017 1:45pm - 2:45pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

3:00pm

Mode $06 - Fixing The "No Code" Misfire
This class helps the technician diagnose concerns that turn the check engine light on. Misfire, EVAP, EGR and catalyst diagnostics will be discussed. Actual scan data will be used in class. Learn how your scanner supports mode 6 and how to pull the data. Mode 10 non-scanner erasable codes will be covered. Mode 9 data will be used as a diagnostic tool. Make your repairs quicker and prevent them from coming back.

Speakers
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →

Sponsors
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →



Friday July 28, 2017 3:00pm - 6:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Supercharge Your Profits: What is Really Affecting Your Bottom Line?

Find out the importance of having the right employees on your team and how your numbers make a difference in your shop’s efficiency and in your bottom line. You’ll learn how your employees can make or break your shop, what it is exactly that sets you apart from the competition and so much more. If you’re ready to supercharge your profits and take your shop to the next level, you don’t want to miss this informative and interactive seminar. This class is designed specifically to benefit shop owners, their estimators and/or their service advisors.

Attendees will learn:

  • The do’s & don’ts of hiring
  • How to identify the employees that are helping you grow, as well as those that may be slowing you down
  • What statistics are and how to use them effectively

Register Now and Choose This Course
Enter code MGMT2017 to register for FREE

Speakers
avatar for Steve Ek

Steve Ek

Management Success
Steve Ek is the owner of Ek Automotive, a Chicago-based full-service auto repair shop with a unique artistic twist. He has over 34 years of experience in the automotive industry and is widely recognized for his professional achievements and his community involvement. Steve has be... Read More →


Friday July 28, 2017 4:00pm - 5:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Does Funding Make a Program?
This class will provide proven success in building and maintaining a viable automotive education program. Vocational programs have to be aggressive, involved, creative and, most importantly, respected. Administrators feed off of the enthusiasm of their faculty. Let that enthusiasm come from your program and good things will happen!

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for Rick Escalambre

Rick Escalambre

Professor of Automotive Technology, Skyline College
Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. As of June, 2015 he retired from full-time teaching and continues to teach part-time and do contract training... Read More →



Friday July 28, 2017 4:00pm - 5:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Thriving Against Internet Pricing: 2017 and Beyond
Shopping on the internet is a way of life, and many of the services shop owners provide are becoming a commodity in the minds of shoppers unfamiliar with the profession. The ease of shopping via “smart phone” or tablet makes selling parts at competitive prices way more difficult than in the recent past. Improved vehicle quality and growth of electronics means that parts sold per driven mile is declining. As some people keep their vehicles longer, repairs on those vehicles may be less profitable. For example, installing an engine or transmission: the invoice may be higher than average, but the profit per repair hour is lower, while expenses remain the same or even rise. The two best ways to stop losses, restore and dramatically improve net profit are to improve shop efficiency and employ labor intensive, diagnostic recovery rates and factors that allow you to sell parts at cost without raising your standard labor rate. By knowing what your average gross profit per billed hour is, you know how much profit you lose on low gross profit repairs. You restore the gross profit by selling parts at cost, using a labor intensive (LI) or diagnostic recovery rates (DRR) and factors and menu price the job. This class will show you exactly how to do this and provide a free tool that will do the calculations for you. Then implement and watch your profits soar.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Vin Waterhouse

Vin Waterhouse

President, The Waterhouse Group
Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group (TWG), an automotive accounting, training and consulting company. He has over 30 years experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside sales people. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution management teams across the United States including Alaska, Hawaii, Canada and Guam. | | He is a pioneer in his field, and author of "The Labor... Read More →



Friday July 28, 2017 4:00pm - 5:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Engine Misfire Diagnostics
This seminar will use case studies to help drivability technicians streamline their diagnostic approach to common yet difficult to diagnose engine performance concerns. Emphasis will be on scan tool data interpretation of fuel trim parameters used to identify and solve engine performance problems. Several cause and effect relationships will be discussed that lead to lean and rich engine running faults, exhaust sensor (O2 and Air: Fuel) faults and engine misfire concerns of all types, including variable valve timing related faults.

This seminar will cover:

• Air: Fuel sensor operation and testing
• Variable valve timing
• Pressure transducer waveform analysis
• How to diagnose fuel trim DTCs (P0171/P0174 – P0172/P0175) in a timely manner
• Volumetric efficiency testing to validate engine breathing concerns and sensor input accuracy

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →
avatar for Bud Houston

Bud Houston

Senior Trainer and Curriculum Designer, Federal-Mogul Garage Gurus
As Senior Trainer and Curriculum Designer for Garage Gurus, Bud brings great value to the team. Bud has spent his entire career in the automotive industry. He has quickly grown through the ranks of the business. He started as Lot Porter and Lube Tech. He then moved to General Tec... Read More →

Sponsors
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Logical Diagnostics 3
This class presentation will illustrate how a common sense, logical testing approach will allow a technician to tackle any diagnostic problem they may encounter with greater confidence. Any vehicle diagnostic challenge requires 3 main elements, an understanding of system operation, the necessary testing tools, and the determination of a qualified technician. All of these requirements will be shown in a detailed fashion with the use of Powerpoint and actual vehicle case studies.

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Scot Manna

Scot Manna

Owner, MB Automotive
Scot currently owns and operates MB Automotive, a four-bay service facility in the northwest suburbs of Chicago. Scot also develops and delivers technical training classes for several training providers including the state of Illinois as well as the Automotive Service Association... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Mastering Fuel System Diagnostics
This class will cover the use of fuel trims in the diagnosis of a variety of drivability problems and more. Learn why pressure without volume is a bad thing, how to diagnose cylinder-to-cylinder air/fuel imbalance, common problems with gasoline direct injection fueling and fuel injector failures - all from a master instructor!

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for John Thornton

John Thornton

Owner, Autotrain, Inc.
John Thornton operates a mobile diagnostic business in the Chicagoland area. John assists his repair shop customers with both engine and transmission driveability concerns, module programming, bus communication issues, and electrical diagnosis. | | John has over 30 years of di... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Scan It!
This class will cover the evolution of scan tools from the early days of OBD 1 to the present time of OBD 2. It will cover the many features that scan tools have to offer today such a Codes, Data, System Tests and Functional Procedures. There is a reason why I use 20+ factory scan tools on board my mobile diagnostic center to provide tech support for 1,500 shops in Northern NJ and there will be many comparisons to help you better understand the differences. There will also be discussions on the differences between OBD 2 Generic and OBD 2 OEM and how to utilize both worlds when diagnosing a vehicle. The class will cover the differences between reprogramming, coding, reconfiguring, relearning, recalibrating and Initializing controllers that require these separate procedures that scan tools must perform when replacing a dead battery on a car or simply introducing a new controller on board. Simply programming a controller on board with new software is only part of the picture. This will be a class that will help you to better understand the scan tool in your shop and how to get the most out of it then simply using it as a code extractor or data viewer. This is not a buttonology class!

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for John Anello

John Anello

Owner, Auto Tech on Wheels
John Anello’s passion for automotive vehicles has driven him to work on cars for close to 38 years. He started out as a mechanic and later as an engine rebuilder for his first six years in the automotive industry. John later moved onto a GM dealership for five years, where he cli... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Using Current Probes to Diagnose Drivability Dilemmas
Inductive current probes have been around for years, even the venerable VAT40 charging/starting systems tester had one! Current probes use induction and “clamp” around a wire which gives us a non-intrusive method of viewing current flow in a circuit. These tools are not just for checking starting and charging system anymore. Coupling these tools with the modern DSO, or lab scope, they are incredibly powerful diagnostic instruments!  

Current probes can be used for checking engine mechanical integrity, ignition and injection system operation, active wheel speed sensors, shorted engine sensors, parasitic draws and even for network diagnostics. Current probe tooling options and techniques will be discussed in this class. Case studies will support some interesting approaches to some unique diagnostic dilemmas. One is only limited by ones’ imagination and creativity when it comes to this affordable and often underappreciated tool.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Eric Ziegler

Eric Ziegler

Owner, EZ Diagnostic Solutions Inc.
Eric Ziegler is the owner of EZ Diagnostic Solutions, a mobile business specializing in module programming, drivability diagnostics and electrical/networking issues. EZ Diagnostic Solutions offers services in the Peoria, Illinois area. Eric has over 30 years of industry technical... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

iATN for Schools
Augment your program by providing special iATN access for your students and fellow instructors. Students with access to iATN have the opportunity to see how seasoned professionals think, explore and solve problems. Today and tomorrow’s vehicles possess many layers of technology, which will require critical thinking skills in order to survive. Give your students the advantage as they embark on developing the skillset their career will demand.

Discover how iATN can benefit your school through two educator programs available today. Extensive live use of the site will demonstrate how to generate student referral codes, how to use the system to source for real-time broken vehicles, and how to follow the repair process. Additionally, advanced techniques on how to search the Knowledge Base, which encompasses millions of assets spanning the TechHelp system, Waveform library and Discussion Forums.

Register Now and Choose This Course
Enter code IATN2017 to register for FREE

Speakers
avatar for Scott Brown

Scott Brown

President, iATN
Scott Brown is the President of iATN. He and his wife own Connie & Dick’s Service Center Inc., a 56-year-old independent shop in Southern California. He is an ASE Master Certified Automobile Technician with over 35 years of experience and serves on the NASTF Board of Directors... Read More →

Sponsors
avatar for iATN

iATN

iATN
The International Automotive Technicians Network is the largest network of automotive repair professionals in the world: a group of 86,056 automotive professionals from 174 countries. iATN's mission is to promote the continued growth, success and image of the professional aut... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Advanced Driver Assistance Systems (ADAS): Diagnostics and Calibration
This class will discuss all facets of the new vehicle safety systems, from Lane Departure to Throttle Control to Automated Braking. Technicians will learn about new ADAS systems with demonstrations on Forward Facing Camera alignment calibration for Lane Departure systems and diagnostic procedures to troubleshoot and repair ADAS systems. 180 minutes, split into two concurrent sessions.

Session 1 – ADAS introduction to Lane Departure, throttle control and automated braking systems.

Session 2 – Calibration, diagnostics, troubleshooting and repair of Forward Facing Camera for Lane Departure systems.

Technical class will include using OTC diagnostic tools, ADAS SCT415 Target Stand and Wheel Centering Device.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Duane

Duane "Doc" Watson

Technical Trainer, Bosch
Duane "Doc" Watson is a field sales trainer with Bosch Automotive Service Solutions specializing in electronics and vehicle diagnostics. Prior to joining Bosch, Watson was an ASE Master Certified Technician and advanced automotive instructor with a major OEM.
avatar for Steve Zack

Steve Zack

Technical Instructor, Bosch
Steve Zack has been Technical Instructor for OTC for 24 years. He is ASE L1 certified and is an U.S. EPA certified Emission Master Instructor. He has been a technician and an instructor for most of his career with a short stint as a service engineer. Steve has traveled North Amer... Read More →

Sponsors
avatar for Bosch Auto Parts

Bosch Auto Parts

The Bosch motto, “Invented for Life,” reflects its goal to develop innovative, high quality technologies that make life more efficient, safer and more comfortable.



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Diagnosing Vehicle Electronics Problems (Español)
Today’s vehicles contain a complex mix of sensors, actuators and control modules to perform most functions. Raising a window can involve a switch module, door module, and body control module in addition to the motor that does the work. A test light can only go so far in diagnosing these circuits and jumper wires can spell disaster if used incorrectly.

The goal of this class is to prepare you to diagnose and repair problems in body, chassis, HVAC, and powertrain control systems, as well as the data bus that connects them. Case studies will be used to demonstrate techniques you can use to reduce the time spent on diagnosis.

Register Now and Choose This Course
Enter code SMPF2017 to register for FREE

Speakers
avatar for Luis Ruiz

Luis Ruiz

Standard Motor Parts
Luis started his automotive career over 30 years ago as a technician working for independent repair shops. He then began his career as a hotline troubleshooter assisting automotive technicians with the diagnosis and repair of vehicles over the phone for an automotive repair chain... Read More →

Sponsors
avatar for Standard Motor Products

Standard Motor Products

Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets. Organized into two major operating segments... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Electric Motor Testing, Diagnosis and Replacement
High voltage three phase brushless permanent magnet synchronous motors are used on most hybrid and EVs. How do they work? What happens when they fail? How do you test them and what options do you have for fixing them? This seminar will discuss all of this. Tesla is using an induction asynchronous motor. What is that you may ask? Why do I care? Come to class and find out. The words may be big but the training is taught by Craig Van Batenburg, and he prides himself on keeping things simple. Make sure you take the Regen and Inverter class before this class unless you fully understand inverter operation. A jump drive with lots of great tech help will be provided to any student for a charitable contribution to the ACDC cause of helping older foster boys find homes.

Register Now and Choose This Course
Enter code ACDC2017 to register for FREE

Speakers
avatar for Craig Van Batenburg

Craig Van Batenburg

CEO, ACDC
Craig Van Batenburg is the CEO of ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard... Read More →

Sponsors
avatar for ACDC

ACDC

ACDC
We are an automotive training company that specializes in HYBRID and ELECTRIC VEHICLE training for the aftermarket. | | Craig started the Automotive Career Development Center (ACDC) in 1998 while he was running his repair shop across the street. Originally ACDC was at 19 Wells Street in Worcester, Mass and State Emission classes were held there as well as many other technical and management courses. Craig and many other local trainers taught there and it grew quickly. In 2004 Craig closed the ACDC training center building and his shop across the street as Hybrid technology had found its place and he was off and running around the globe enlightening those that needed a hybrid education. Today Craig uses two local shop, Bravo Motors and Wayside Automotive, for classes near home. 95% of ACDC training is held out of state. The offices were located at 40 Boyd Street, upstairs in his old New England inner city home until summer of... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Electrical Circuit Analysis from Start to Repair
Electric circuit analysis is an entry-level electrical class which centers on the understanding of electrical circuits, how they work, what they do and how to test them. By having a good understanding of reading wiring diagrams, the student will be able to have an understanding of the circuit construction, what the circuit should do, where the current flows and how to properly test it. Test equipment used in the class will be an ohm meter, volt meter lab scope and an infrared camera to demonstrate proper diagnostic methods in finding high resistance in circuits. The student will leave the class with a good understanding of electrical circuits and how to properly test them.

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Albin Moore

Albin Moore

Owner, Big Wrench Repair
Albin Moore spent the first 25 years of his working life in the logging industry. In 1992 he made the transition to shop ownership and opened Big Wrench Repair in Dryden, Wash. | | Since opening the shop, he has moved the business to specialize in driveability problem analysis... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Hybrid Vehicle DTCs
This seminar covers the most common DTCs that show up on hybrid vehicles. Tools, equipment, hybrid components, batteries, are all covered along with examples of what and how. This seminar will provide helpful information for the novice to the experienced technician.

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for G. Jerry Truglia

G. Jerry Truglia

Founder and President, TST
G has over 44 years’ experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Trip... Read More →

Sponsors
avatar for Cardone

Cardone

Cardone
CARDONE Industries, Inc., founded in 1970, is a family-owned, leading manufacturer of automotive replacement parts with over 5,000 employees across North America. In its commitment to deliver the right parts at the right time to its customers, CARDONE offers a full spectrum of innovative product solutions and services, including more than 90 remanufactured and new product lines... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Keeping Communications Open: A Guide to Network Diagnostics
We will discuss the common communication systems used in today’s vehicles. Scan tool interface with the data bus will be examined for CAN, MOST, Lin and other data communication systems. You will learn a "common sense" approach to diagnosis regarding scan tool communication and communication issues.

Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Steve Garrett

Steve Garrett

Automotive Engineer and Technical Instructor, ATRA
An automotive engineer and technical instructor, Steve specializes in GM vehicles. A 40-year veteran of the automotive aftermarket, Steve has trained technicians and shop owners from all over the world. After college, he went to work for GM as an engineer and trainer. Steve is th... Read More →

Sponsors
avatar for ATRA

ATRA

Founded in 1954, the Automatic Transmission Rebuilders Association (ATRA) is an international trade association for the professional automatic transmission repair industry. Located in Oxnard, CA, ATRA has over 2,000 members worldwide. Our membership consists of more than 2000 repair specialists, students, schools, and suppliers, all supporting the training, research and improvements for transmission repair. Every ATRA Rebuilder Member must adhere to... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Mastering Voltage Drop Testing
This class will focus on teaching one of the most vital electrical testing techniques techs should know - voltage drop testing. Beginning with an overview of what exactly voltage drop is and its effects on today’s computerized vehicles, the class will move on to techniques, followed by real-world examples that will allow attendees to put their new knowledge to the test.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Brandon Steckler

Brandon Steckler

Advanced Automotive Diagnostics and Repair
Brandon is a working technician at Advanced Automotive Diagnostics and Repair in Whiteland, Indiana. He has worked in the field for over 18 years and holds ASE certifications A1-A9, X1, L1, L2 and L3. Brandon is also a Honda factory certified master technician and specializes is... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Bridging the Gap Between OEM and the Aftermarket: The Role of the NASTF and How You Can Benefit From It
OEMs and independent aftermarket service technicians need each other more now than ever before. The average age of the U.S. vehicle population is almost 12 years, more than 85% of it is out-of-warranty, at least half is not owned by the original owner, and the number of franchise service bays across the U.S. are fewer this decade than last. The OEM’s brand image depends on the lifetime experience of the customer, not just satisfaction through the warranty period. Meanwhile in the aftermarket, independent technicians, tool-makers, information service providers and educators need OEM service information to enable their support of the OEM’s goal of lifetime satisfaction with the brand. The National Automotive Service Task Force (NASTF) is where OEMs and techs connect, a not-for-profit effort to cut through the red tape to find solutions that make the aftermarket “service-ready” in the complex technologies of today’s auto repair. Attend this interactive session to discover, reveal and discuss solutions to service information access.

Register Now and Choose This Course
Enter code NAST2017 to register for FREE

Speakers
avatar for Skip Potter

Skip Potter

Executive Director, National Automotive Service Task Force (NASTF)
Skip Potter has more than 45 years’ experience in many segments of the automotive industry including parts distribution, tool sales, the motorsports press, service, and in its trade associations. In 2012 he became Executive Director of the National Automotive Service Task Force... Read More →

Sponsors
avatar for NASTF

NASTF

The National Automotive Service Task Force (NASTF) is a cooperative effort among the automotive service industry, the equipment and tool industry and automobile manufacturers (OEMs) to ensure that automotive service professionals employed outside the OEMs franchise system have... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Creating a Culture Where New Hires Succeed
Ever feel like you have a revolving door for employees? Do you fear hiring new employees because at least with your current staff, you know what you have? Not sure how to attract the right applicants? Or wonder why the quality people did not stay?

Probably one of the most important and least understood aspects of business is talent acquisition. Learn to be more successful in attracting qualified applicants when you improve your employment ads, job applications, candidate assessments, and interviews.

Good talent management extends the life cycle of an employee by creating an environment and culture that breeds success. Create expectations with job descriptions based on job activities, and implement a two-way review process for employee and employer.

Register Now and Choose This Course
Enter code HAAS2017 to register for FREE


Speakers
avatar for Bill Haas

Bill Haas

Haas Performance Consulting
Bill Haas has more than 40 years of automotive repair industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees and consulting clients benefit from his in-depth knowledge of the industry, unique perspectives and solution-bas... Read More →

Sponsors
avatar for Haas Performance Consulting

Haas Performance Consulting

Bill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning... Read More →


Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Creating Your Profit Win Number
This is the class every shop owner should take! In just three short hours, you’ll discover how to determine the profit win number you need to make the exact amount of money you want from your shop. Join instructor Matt Winslow of ATI’s Automotive Management Training Institute for an exciting 1-hour presentation of how to determine the profit win number you need to make the exact amount of money you want from your shop.
  • Determine the exact top line sales you need each week to reach your goals!
  • Know the exact number of cars you need to schedule each week based on your unique business model!
  • Discover the amount of production hours you need from your team each week.
  • Identify the exact number of technicians your shop needs to reach your maximum profit potential.
In this exciting class you’ll discover how to create a winning business model that creates the consistent success you crave and shares how to enjoy the consistent profits you deserve! Don’t miss it!

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →
avatar for Matt Winslow

Matt Winslow

Senior Instructor, ATI
Matt "Wintoe" Winslow is a Senior Instructor for the Automotive Training Institute in Baltimore, Maryland. Matt and his team of instructors travel across the US and Canada conducting life changing workshops for business owners and managers. Matt has over 29 years of experience as... Read More →

Sponsors
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Success or Struggle: You Decide
Ever wonder why some businesses are always packed and making money while others seem to struggle? This class will outline the four major differences in owner/manager thought processes or stages in business and how they affect the business. This is not just for shop owners - this class applies to everyone in leadership roles!

Register Now and Choose This Course
Enter code ESIF2017 to register for FREE

Speakers
avatar for Maylan Newton

Maylan Newton

CEO, ESI
Maylan Newton has often been referred to as a blue collar speaker, due in no small part to his over 35 years of achievements within the automotive repair industry. His energetic style of training captures your interest immediately and maintains your focus throughout his seminars... Read More →

Sponsors
avatar for ESi

ESi

Educational Seminars Institute
ESi is run by automotive professionals that, just like most of you, have spent most of their professional lives in the automotive industry. Each of the associate instructors or consultants/coaches has been in the automotive industry for at least 20 years. It is this experienc... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Successful Thinking
Our thinking determines absolutely everything we do. In this session, Rodger Bland will examine our thinking strategies and provide useful insights on how to align our thinking with the successful outcomes we all desire.

This session is based on ATRA’s ongoing What’s Working© program, a study of the most successful shop owners in the industry with data and statistics compiled through numerous surveys, consumer focus groups and field observations. From running a business to running a life, it all begins with successful thinking!

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Enter code MITC2017 to register for FREE

Speakers
avatar for Rodger Bland

Rodger Bland

Managing Editor, GEARS Magazine
Rodger Bland has worked in the automotive repair aftermarket for over 30 years and is currently the Managing Editor for GEARS Magazine the official publication of the Automatic Transmission Rebuilders Association, A.T.R.A. In 2006, Rodger co-founded ATRA’s What’s Working© ma... Read More →

Sponsors
avatar for GEARS Magazine

GEARS Magazine

GEARS Magazine was formed in 1992 as the voice of ATRA for the transmission aftermarket industry. It started as a tabloid sized publication with its main purpose to promote ATRA's annual tradeshow and was produced three times per year. Since the early years, GEARS has become an internationally acclaimed AWARD WINNING publication and is a constant source of reference material pertaining to our industry. Now published ten times a year, GEARS is the place to go for answers to technical and business questions. There are always several in-depth articles in each issue written by leading authorities on technical subjects. In addition... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

What You Need to Know about Telematics and Emerging Vehicle Technology
What are the technologies vehicle manufacturers are investing in, and what are the key drivers for those technologies? What about the connected car? And where is the autonomous vehicle?  Which technologies are gaining traction, and which will be forgotten by next year? In other words, which should my company and I be paying attention to so that we can deliver the goods needed to support them? This discussion gives an overview of our industry and related topics as we explore technologies being developed and released across the globe.

In this session you’ll learn the answers to these questions:
  • What coming technologies do I need to know about as a shop owner, manager, or technician?
  • How will those coming vehicle technologies impact me?
  • What do I need to do to be ready for them?

Of course, when it comes to game-changing technologies, none have the potential to disrupt the auto care industry more in the coming years than telematics. The often misunderstood and rapidly evolving technology has the potential to drive business for shops, especially as it relates to vehicle diagnostics. This session will also explain what telematics means in relation to the auto care industry and what OE and aftermarket offerings are available. It will cover the major challenges the technology presents and most importantly, the big opportunities telematics creates for repairers.

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Enter code MITC2017 to register for FREE
 

Speakers
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Ben Johnson

Ben Johnson

Mitchell 1
Ben Johnson is Director of Product Management at Mitchell 1 and is responsible for managing Mitchell 1’s portfolio of products for the motor vehicle industry. He joined Mitchell 1 in March 2012 and during his tenure has overseen the launch of Mitchell 1’s flagship ProDemand® repair information product... Read More →

Sponsors
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Best Practices in Brake Service
This class is designed to set standards of performance for every brake service professional. By following the guidelines in this class and workbook, you will know what is expected of you when performing a basic brake job. The primary goal of each brake job is to give your customers a safe and reliable vehicle that stops without noise every time. Keep these goals in mind as we review the Best Practices in Brake Service performance standards. Topics include best practices for brake inspection, friction selection, rotor machining using both on and off the car lathes, proper use of lateral runout measurements and rotor indexing and proper repair validation.

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Enter code CTIF2017 to register for FREE

Speakers
avatar for Abel Castillo

Abel Castillo

Bilingual Instructor, CARQUEST Technical Institute
Abel Castillo Jr. is a long time bilingual instructor for CARQUEST Technical Institute. He has over 26 years of experience in the automotive industry including 13 years working for a GM dealership. He currently is Automotive Technology Program Chair/Instructor for Texas State Tec... Read More →

Sponsors
avatar for Carquest Technical Institute

Carquest Technical Institute

Started in 1999, CARQUEST Technical Institute (CTI) focuses on one simple mission: To conduct World-Class training for professional technicians and automotive service facility owners and managers. This comprehensive program is designed to improve your ability to manage your business as well as service, diagnose and repair... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Electric Vehicle Technician Training
Electric drive vehicles, including Hybrid-Electric Vehicles (HEVs), Battery-Electric Vehicles (BEVs), Plug-in Hybrid Electric Vehicles (PhEVs), and Fuel Cell Electric Vehicles (FCEVs) are appearing on America's highways in ever increasing numbers. As a consequence, the need for qualified technicians to service and maintain these vehicles is growing rapidly. This class is designed to educate automotive technicians on service procedures, computer diagnostics, vehicle systems, battery technologies, safety, and the nature of electricity as an automotive fuel source.

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Enter code NAFT2017 to register for FREE

Speakers
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →
avatar for Mark Schmidt

Mark Schmidt

Alternative Fuel Vehicles (AFV) Instructor, National Alternative Fuel Vehicle Training Consortium
Mr. Schmidt is the National Alternative Fuel Vehicle Training Consortium (NAFTC) Alternative Fuel Vehicles (AFV) Instructor. As AFV Instructor for the NAFTC, Mr. Schmidt’s primary roles and responsibilities include conducting training classes and workshops at the local, regiona... Read More →

Sponsors
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Emissions Diagnostics
This is a highly technical course designed for service professionals that consistently encounter emissions and drivability repair opportunities. It covers catalytic converter construction, operation and chemistry, plus it addresses the five basic diagnostic checks covered in our moderate course. The principal emphasis of this course is advanced emission diagnostic strategy and a focus on root cause catalytic converter failure.

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Enter code TENN2017 to register for FREE


Speakers
avatar for Greg Neuenfeldt

Greg Neuenfeldt

Walker/Tenneco
As a Master Trainer for Tenneco, Greg brings 25+ years of automotive industry experience to Tenneco’s Master Trainer Team. In his extensive career, he has held such positions as technician, parts store manager, service manager, sales manager, operations manager, and department manager... Read More →
avatar for Walker/Tenneco

Walker/Tenneco

Walker/Tenneco
Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket... Read More →

Sponsors
avatar for Walker/Tenneco

Walker/Tenneco

Walker/Tenneco
Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

High-Powered TPMS
This session will cover advanced diagnostics, placard adjustments and selling the service.

Register Now and Choose This Course
Enter code BTEC2017 to register for FREE

Speakers
avatar for Bartec

Bartec

Bartec
Bartec USA LLC has a full staff of service engineers to install and support TPMS equipment in addition to sales and technical support staff for our aftermarket range of TPMS Tools and product training. The company has a 10,000 square foot facility in Sterling Heights, Michigan, w... Read More →
avatar for Michael Rose

Michael Rose

Bartec
With over 10 years in the Automotive Aftermarket, and the last seven spent as product manager, Michael has been involved with TPMS Tools, sensors, coverage, development, testing and support. From work on OBDII development with TPMS Relearns and Diagnostics, to now including Placard Pressure Change as well as interfacing with sensor manufactures on their aftermarket sensor programs, Mike has accumulated a wealth of TPMS knowledge. Mike has completed the Tire Industry... Read More →

Sponsors
avatar for Bartec

Bartec

Bartec
Bartec USA LLC has a full staff of service engineers to install and support TPMS equipment in addition to sales and technical support staff for our aftermarket range of TPMS Tools and product training. The company has a 10,000 square foot facility in Sterling Heights, Michigan, w... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Mastering Noise, Vibration and Harshness Complaints
Noise, Vibration and Harshness (NVH) complaints are becoming more common today, yet they can be difficult to diagnose. This course will introduce the Pico NVH tool to aid in NVH diagnosis. Using these tools and techniques, technicians will be able to diagnose NVH issues more efficiently and accurately. The new Pico interface and software will be demonstrated to the class. Theory will be reinforced with case studies of broken vehicles using the new Pico interface to diagnose vibration issues. No NVH or DSO experience is necessary for this class.
Register Now and Choose This Course
Enter code PICO2017 to register for FREE

Speakers
avatar for Matthew Shanahan

Matthew Shanahan

Assistant Professor at College of DuPage, Pico Technology
Matt Shanahan is an Assistant Professor of Automotive Service Technology at College of DuPage. Matt currently holds 19 ASE Certifications including Certified Master Automobile Technician, Certified Medium/Heavy Truck Technician, and Advanced Level Specialist L1, L2. Matt has a B.S. in Automotive Technology from Southern Illinois University and an M.B.A. in Management and Social Media/Internet Marketing from Saint Xavier... Read More →

Sponsors
avatar for Pico Technology

Pico Technology

Pico Technology was established in 1991 and soon became a leader in the field of PC Oscilloscopes, data loggers and automotive diagnostic equipment. Pico has always been recognized for providing innovative, cost-effective alternatives to traditional test equipment and data a... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Understanding Various Bus Communication Protocols - Descripción de varios protocolos de comunicación de bus (Español)
ATSG’s Lorenzo Ortiz will make a presentation showing what one would expect to see on various bus communication protocols using an oscilloscope. The various protocols that will be covered in this seminar are as follows: Ford: Standard Corporate Protocol (SCP). Chrysler: Serial Communication Interface (SCI), Chrysler Collision Detection (CCD), Programmable Communication Interface (PCI). General Motors: Class 2. All Manufacturers: CAN BUS (High, Medium and Slow), K-Line.

Lorenzo Ortiz de ATSG hará una presentación que muestra lo que uno esperaría ver en varios protocolos de comunicación de bus usando un osciloscopio. Los diversos protocolos que serán cubiertos en este seminario son los siguientes: Ford: Protocolo Corporativo Estándar/Standard Corporate Protocol (SCP). Chrysler: Interfaz de comunicación serie/Serial Communication Interface (SCI), Chrysler Detección de Colisión/Chrysler Collision Detection (CCD), Programmable Communication Interface/Interfaz de comunicación programable (PCI). General Motors: Clase 2. Todos los fabricantes: CAN BUS (alto, medio y lento), K-Line.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Lorenzo Ortiz

Lorenzo Ortiz

ATSG
Lorenzo Ortiz has been working on cars and specializing in transmissions for almost 23 years. He has owned his own shop for almost 13 years, and before that Ortiz worked | at All Trans of Phoenix, Arizona for 11 years, one of the largest remanufacturers in Southwest. His last position there was as supervisor and lead tech/builder, overseeing 40 mechanics, builders and... Read More →

Sponsors
avatar for ATSG

ATSG

ATSG (Automatic Transmission Service Group) is a technical support service and leader in the Automatic Transmission Industry. Since our inception in 1985 by Robert Cherrnay, we have kept his vision to grow, change and revolutionize the industry by leaps and bounds. Our priority is to focus on how we can better serve the automatic transmission shop and total car care shop owner, their employees, technical professionals by providing unmatched superior technical support, continuous updated bulletins, membership enhancements, turning problems into solutions as well as saving our members time and money to help them get their customers in and out of the shop fully satisfied in a timely manner... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

Light Duty Diesel DPF and DEF Solutions
Problems with the emissions systems on late model diesel trucks not only cause dirty air but can leave your customer stranded. This class will focus on servicing the latest diesel particulate filters and urea injection systems. See common failures diagnosed and repaired. Find out why these systems sometimes will not regenerate and when a relearn is needed. We will demonstrate diagnosis and relearn procedures and tips to ensure their completion on actual vehicles. Be prepared to solve your customer’s problems on these systems.

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Enter code SMPF2017 to register for FREE

Speakers
avatar for Norm Oney

Norm Oney

Trainer, Standard Motor Parts
Norm Oney began his role as a Pro Training Instructor with Standard Motor Products in 1995. Norm brought with him his 19 years experience as an automotive technician and automotive trainer. | | Norm’s philosophy is to “share whatever I know with the technicians so they can be be... Read More →

Sponsors
avatar for Standard Motor Products

Standard Motor Products

Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets. Organized into two major operating segments... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

4:00pm

MACS A/C Service Best Practices
Servicing heavy duty A/C systems has become more complicated in recent years as vehicle and equipment OEMs continue to build more modern and complex systems. Presented by MACS, the worldwide leader in mobile A/C information and training, this clinic will help service technicians to better understand component design and integration, testing and replacement, along with recommended best service practices to get the job done right the first time. The following topics will be covered during the program.
Seminar Topics:
  • Mobile A/C system types, components and operation
  • Condensers, evaporators, compressors, lines & hoses
  • Receiver/Driers & TXVs – Accumulators & OTs
  • Control Devices: what they are and how they work
  • Diagnosing, testing & servicing mobile A/C systems
  • Refrigerant recovery & recycling
  • Compressor diagnosis and replacement
  • Proper oil balancing & accurate charging
  • A/C system troubleshooting and performance testing
  • Best Practices: repair methods


Register Now and Choose This Course
Enter code MACS2017 to register for FREE

Speakers
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →
avatar for Steve Schaeber

Steve Schaeber

Manager of Service Training, MACS
Steve Schaeber is the Manager of Service Training for the Mobile Air Conditioning Society (MACS) Worldwide and Technical Editor of ACTION™ Magazine. He writes the monthly columns Service Port and Cooling Corner, periodic feature articles and blogs, the annual Mobile A/C Update book, and writes and produces A/C training videos and classes. Steve has worked as a technician, manager, instructor and author in automotive, HD trucks, off-road, packaging and education since 1989. He holds two Auto Tech degrees from Penn College, is a PA Safety... Read More →

Sponsors
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616
 
Saturday, July 29
 

8:00am

Does Funding Make a Program?
This class will provide proven success in building and maintaining a viable automotive education program. Vocational programs have to be aggressive, involved, creative and, most importantly, respected. Administrators feed off of the enthusiasm of their faculty. Let that enthusiasm come from your program and good things will happen!

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for Rick Escalambre

Rick Escalambre

Professor of Automotive Technology, Skyline College
Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. As of June, 2015 he retired from full-time teaching and continues to teach part-time and do contract training... Read More →



Saturday July 29, 2017 8:00am - 9:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Thriving Against Internet Pricing: 2017 and Beyond
Shopping on the internet is a way of life, and many of the services shop owners provide are becoming a commodity in the minds of shoppers unfamiliar with your profession. The ease of shopping via “smart phone” or tablet makes selling parts at competitive prices way more difficult than in recent past. Improved vehicle quality and growth of electronics means that parts sold per driven mile is declining. As some people keep their vehicles longer, repairs on those vehicles may be less profitable. For example, installing an engine or transmission. The invoice may be higher than average, but the profit per repair hour is lower, while expenses remain the same or even rise. The two best ways to stop losses, restore and dramatically improve net profit are to improve shop efficiency and employ labor intensive, diagnostic recovery rates and factors that allow you to sell parts at cost without raising your standard labor rate. By knowing what your average gross profit per billed hour is, you know how much profit you lose on low gross profit repairs. You restore the gross profit by selling parts at cost, using a labor intensive (LI) or diagnostic recovery rates (DRR) and factors and menu price the job. Vin’s session will show you exactly how to do this and provide a free tool that will do the calculations for you. Then implement and watch your profits soar.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Vin Waterhouse

Vin Waterhouse

President, The Waterhouse Group
Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group (TWG), an automotive accounting, training and consulting company. He has over 30 years experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside sales people. He has written magazine articles and authored private label courses for NAPA and others in the aftermarket. Vin has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution management teams across the United States including Alaska, Hawaii, Canada and Guam. | | He is a pioneer in his field, and author of "The Labor... Read More →



Saturday July 29, 2017 8:00am - 9:30am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

DSO and Scan Tool - A Marriage of Two Great Diagnostic Platforms (Bilingual)
This class demonstrates how to use the multichannel oscilloscope, and in combination with the scanner show the winning combination for diagnosing engine management subsystems and components as they relate to an incomplete combustion, which results in misfire DTCs and/or spark plug failure. Technicians will learn how to:
  • Connect the oscilloscope in late model coil on plug 2, 3 and 4 wire coils.
  • Read primary and secondary coil sample patterns
  • View combustion through the spark plug voltage and current patterns for ION sensing and compression sensing technologies
  • Relate scan data with scope patterns
This course will also cover two case studies:   
  • GDI carbon deposits intermittent misfires and misdiagnosis caused by modern engine management strategies
  • PCV and Active Fuel Management causing spark plug damage

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Hector Orlandi

Hector Orlandi

Autolite Technical Training Manager and Program Developer, FRAM
Hector Orlandi is the Autolite Technical Training Manager and Program Developer for the FRAM Group. He is a Master ASE instructor with over 30 years of experience at General Motors International as a field service engineer and technical instructor/program developer. He has also s... Read More →

Sponsors

Saturday July 29, 2017 8:00am - 10:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Advanced Diagnostic Strategies
This class will focus on difficult intermittent or complex drivability problems and the tools and strategies needed to solve the problems. Using multi-trace labscopes, scan tools, and scope accessories, the instructor will illustrate the path to a successful diagnosis and repair. The goal is to determine a testing strategy of the problem system so the dreaded “process of elimination” method of repair can be abandoned. The entire class consists of case studies of actual problem vehicles and the methods used to diagnose the problems. The problems covered include:
  • Ford Mustang stall
  • 2002 Acura RSX Trans problem
  • 2009 Toyota Corolla TTC problem
  • Chevy Camaro intermittent stall
  • Chevy Impala intermittent hard start
  • 2004 Buick LeSabre hard start
  • Toyota MR2 won’t stay running and does not move

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Scot Manna

Scot Manna

Owner, MB Automotive
Scot currently owns and operates MB Automotive, a four-bay service facility in the northwest suburbs of Chicago. Scot also develops and delivers technical training classes for several training providers including the state of Illinois as well as the Automotive Service Association... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Beginners Steps To VW/Audi Diagnostic Success
Join the Ross-Tech team as they explain how aftermarket professional techs can solve VW/Audi diagnostic problems. Learn about terminology and how to read wiring diagrams. Learn about tools to help those new to VW/Audi brand repair. Learn how to solve your VW/Audi customer car problems using Ross-Tech's diagnostic tools.

Jef, Santos, Olga and Bruce (the Ross-Tech team) will lead a 3-hour session trying to demystify some of the VW/Audy brand diagnostic challenges.
Register Now and Choose This Course
Enter code RTEC2017 to register for FREE

Speakers
avatar for Jef Damewood

Jef Damewood

Ross-Tech
Jef Damewood hails from Knoxville, TN, born and raised in the hills of East Tennessee. He has been in the automotive repair field for over 25 years, starting out at a local tire shop as a tire buster in the early 90s. Later, he would hone his skills as a technician at a top rated VW dealer, working there for over 10 years. Since 2010, Jef has been with Ross Tech. He has been helping technicians worldwide diagnose and repair Volkswagen and Audi vehicles via phone, email, and training... Read More →
avatar for Ross-Tech

Ross-Tech

Ross-Tech
Ross-Tech, LLC is located in Montgomery County, Pa., and provides diagnostics solutions for VW, Audi, Seat and Skoda automobiles through our principal product, VCDS.
avatar for Bruce Ruhf

Bruce Ruhf

Ross-Tech
Bruce Ruhf, an Electronics Engineer drawn to leadership roles all of his 40+ year career, serves Ross-Tech as the main communications arm of the company. Directing the Operations, Marketing and Sales functions in support of professionals who desire to profit from VAG auto repairs, Bruce has applied his engineering to leading the Ross-Tech team as they support those repairing cars. A family man who sees those with whom he works as an extension of his own family, you'll find Bruce is one who wants to build relationships. He will tell you that he is "not the sharpest tool in the shed" but you will find him always wanting to learn and share his knowledge with others through storytelling, an age-old, tried-and-true method of teaching. Bruce actively teaches young people and adults on a regular... Read More →
avatar for Santos Vega

Santos Vega

Ross-Tech
Santos Vega has been a long-time member of the Ross-Tech family. For 13 years, he has provided assistance with training, product development, technical support, trade show design, marketing and sales. With an interest in all things technology, Santos has a firm understanding of VW/Audi computer systems. In his free time, Santos enjoys spending time with his wife and two... Read More →

Sponsors
avatar for Ross-Tech

Ross-Tech

Ross-Tech
Ross-Tech, LLC is located in Montgomery County, Pa., and provides diagnostics solutions for VW, Audi, Seat and Skoda automobiles through our principal product, VCDS.


Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Diagnostic Strategies
This class will focus on top case studies that John Anello has collected in the field. They will cover different operating systems of the vehicle and not just on one subject. These case studies were selected from vehicles diagnosed over the past 10 years that bring valuable information to the table.

With the introduction of as many as 60+ controllers on today's vehicles, it is important for this class to give students a wide spectrum of problems on a vehicle to help them better understand that a good diagnostic game plan can be applied to each and every system by simply knowing and understanding the foundation of on-board computers. Each case study will provide a strategy of approach to resolve each issue and will be coupled with theory of operation to help the students better understand how a system works when building a plan of attack.

This is not a "Tip & Tricks" class but more of a class on "how did I get there?" The instructor will focus on ways to utilize different types of equipment in your shop to test and probe vehicles as well as introduce newer test equipment that may help you better expedite the diagnostic process. If you eat, drink and sleep diagnostics, then this class is for you!

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for John Anello

John Anello

Owner, Auto Tech on Wheels
John Anello’s passion for automotive vehicles has driven him to work on cars for close to 38 years. He started out as a mechanic and later as an engine rebuilder for his first six years in the automotive industry. John later moved onto a GM dealership for five years, where he cli... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Engine Misfire Diagnostics
This seminar will use case studies to help drivability technicians streamline their diagnostic approach to common yet difficult-to-diagnose engine performance concerns. Emphasis will be on scan tool data interpretation of fuel trim parameters used to identify and solve engine performance problems. Several cause and effect relationships will be discussed that lead to lean and rich engine running faults, exhaust sensor (O2 and Air: Fuel) faults and engine misfire concerns of all types, including variable valve timing related faults.

This seminar will cover:

  • Air: Fuel sensor operation and testing
  • Variable valve timing
  • Pressure transducer waveform analysis
  • How to diagnose fuel trim DTCs (P0171/P0174 – P0172/P0175) in a timely manner
  • Volumetric efficiency testing to validate engine breathing concerns and sensor input accuracy

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →
avatar for Bud Houston

Bud Houston

Senior Trainer and Curriculum Designer, Federal-Mogul Garage Gurus
As Senior Trainer and Curriculum Designer for Garage Gurus, Bud brings great value to the team. Bud has spent his entire career in the automotive industry. He has quickly grown through the ranks of the business. He started as Lot Porter and Lube Tech. He then moved to General Tec... Read More →

Sponsors
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Essential Diagnostics: The Steps You Need to Take In Tackling Every Drivability & Electrical Concern
This class takes a critical thinking or logical approach to address many of the issues that face techs every day - working on systems that are new to them or that they have little or no experience diagnosing. The course is a mix of critical thinking, theory, diagnostic testing methods, tooling and real-world case studies. Four areas will be addressed: mechanical testing, fuel trim diagnostics, ignition testing and network communication issues. Graphing scan data, archiving data and other useful diagnostic software will be discussed. Lots of real-world, not-so-forward case studies will be used to illustrate these processes and techniques.
• See how you can diagnose each type of problem with both basic tools and high tech tools.
• Learn how to figure out what to do next in your diagnostic process.
• See what your results should be and where to go next.
• See a quick review of the “Flatrater” test drive and how to gather information.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Eric Ziegler

Eric Ziegler

Owner, EZ Diagnostic Solutions Inc.
Eric Ziegler is the owner of EZ Diagnostic Solutions, a mobile business specializing in module programming, drivability diagnostics and electrical/networking issues. EZ Diagnostic Solutions offers services in the Peoria, Illinois area. Eric has over 30 years of industry technical... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

In-Cylinder Pressure Transducer Diagnostics
Today, in-cylinder pressure transducers are changing how technicians evaluate the mechanical condition of an engine. The instructor will discuss how to interpret cranking and running compression patterns captured by an in-cylinder pressure transducer.

We will study both good and bad. We will analyze leaking valves, tight valves, incorrect cam timing, and much more. We will also discuss the use of overlays for detailed pattern analysis.

The attending technician will learn how to analyze and interpret these information-filled patterns. The use of these techniques can save a tremendous amount of diagnostic time and teardown time. A detailed handout will be provided.

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Enter code MITC2017 to register for FREE

Speakers
avatar for John Thornton

John Thornton

Owner, Autotrain, Inc.
John Thornton operates a mobile diagnostic business in the Chicagoland area. John assists his repair shop customers with both engine and transmission driveability concerns, module programming, bus communication issues, and electrical diagnosis. | | John has over 30 years of di... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Mastering the 6.7 Powerstroke Diesel
This program will cover the many changes in the 6.7 Powerstroke. We will include 2015 and newer updates. Engine architecture and drivability concerns will be discussed. SCR system concerns will be covered in detail. This is the bestselling diesel engine in its class and needs to be maintained and serviced properly to supply its intended service. Current service opportunities will be covered along with tips for easier service. If you service diesels or are considering expanding your services, this class is for you.

Speakers
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →

Sponsors
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

SAE J2534 Introduction & Solutions
Learn about start of SAE J2534 to where it is today. Get answers revolving around the "what?" the "why?" and the "when?" This training will go into what you need, coverage, capabilities, costs, resources and support options with solutions for those that want to do it and those who don't. An actual programming event will conclude the training.

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Enter code DTEC2017 to register for FREE

Speakers
avatar for Glen Eaton

Glen Eaton

Drew Technologies
Glen Eaton began his career in the automotive aftermarket in 1988. In a product manager role for the past 15 years, he has worked in the electronics sector for 14 of those years. Knowing that SAE J2534 programming was an essential part of the successful installation of electronic... Read More →
avatar for Drew Technologies

Drew Technologies

Drew Technologies
Since 1996, Drew Technologies devices are the most validated, tested, and accepted SAE J2534 devices around the globe used by technicians, dealerships, and OEMs alike. DrewTech's leadership and long-standing position in the automotive industry has set ourselves clearly apart from... Read More →

Sponsors
avatar for Drew Technologies

Drew Technologies

Drew Technologies
Since 1996, Drew Technologies devices are the most validated, tested, and accepted SAE J2534 devices around the globe used by technicians, dealerships, and OEMs alike. DrewTech's leadership and long-standing position in the automotive industry has set ourselves clearly apart from... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

TBA
Speakers
avatar for Ross-Tech

Ross-Tech

Ross-Tech
Ross-Tech, LLC is located in Montgomery County, Pa., and provides diagnostics solutions for VW, Audi, Seat and Skoda automobiles through our principal product, VCDS.



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

iATN for Schools
Augment your program by providing special iATN access for your students and fellow instructors. Students with access to iATN have the opportunity to see how seasoned professionals think, explore and solve problems. Today and tomorrow’s vehicles possess many layers of technology, which will require critical thinking skills in order to survive. Give your students the advantage as they embark on developing the skillset their career will demand.

Discover how iATN can benefit your school through two educator programs available today. Extensive live use of the site will demonstrate how to generate student referral codes, how to use the system to source for real-time broken vehicles, and how to follow the repair process. Additionally, advanced techniques on how to search the Knowledge Base, which encompasses millions of assets spanning the TechHelp system, Waveform library and Discussion Forums.

Register Now and Choose This Course
Enter code IATN2017 to register for FREE

Speakers
avatar for Scott Brown

Scott Brown

President, iATN
Scott Brown is the President of iATN. He and his wife own Connie & Dick’s Service Center Inc., a 56-year-old independent shop in Southern California. He is an ASE Master Certified Automobile Technician with over 35 years of experience and serves on the NASTF Board of Directors... Read More →

Sponsors
avatar for iATN

iATN

iATN
The International Automotive Technicians Network is the largest network of automotive repair professionals in the world: a group of 86,056 automotive professionals from 174 countries. iATN's mission is to promote the continued growth, success and image of the professional aut... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Advanced Driver Assistance Systems (ADAS): Diagnostics and Calibration
This class will discuss all facets of the new vehicle safety systems from Lane Departure to throttle control to automated braking. Technicians will learn about new ADAS systems with demonstrations on forward facing camera alignment calibration for Lane Departure systems and diagnostic procedures to troubleshoot and repair ADAS systems. 180 minutes, split into two concurrent sessions.

Session 1 – ADAS introduction to Lane Departure, throttle control and automated braking systems.

Session 2 – Calibration, diagnostics, troubleshooting and repair of forward facing camera for Lane Departure systems

Technical class will include using OTC diagnostic tools, ADAS SCT415 Target Stand and Wheel Centering Device.

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for Duane

Duane "Doc" Watson

Technical Trainer, Bosch
Duane "Doc" Watson is a field sales trainer with Bosch Automotive Service Solutions specializing in electronics and vehicle diagnostics. Prior to joining Bosch, Watson was an ASE Master Certified Technician and advanced automotive instructor with a major OEM.
avatar for Steve Zack

Steve Zack

Technical Instructor, Bosch
Steve Zack has been Technical Instructor for OTC for 24 years. He is ASE L1 certified and is an U.S. EPA certified Emission Master Instructor. He has been a technician and an instructor for most of his career with a short stint as a service engineer. Steve has traveled North Amer... Read More →

Sponsors
avatar for Bosch Auto Parts

Bosch Auto Parts

The Bosch motto, “Invented for Life,” reflects its goal to develop innovative, high quality technologies that make life more efficient, safer and more comfortable.



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Electric Vehicle Technician Training
Electric drive vehicles, including Hybrid-Electric Vehicles (HEVs), Battery-Electric Vehicles (BEVs), Plug-in Hybrid Electric Vehicles (PhEVs), and Fuel Cell Electric Vehicles (FCEVs) are appearing on America's highways in ever increasing numbers. As a consequence, the need for qualified technicians to service and maintain these vehicles is growing rapidly. This class is designed to educate automotive technicians on service procedures, computer diagnostics, vehicle systems, battery technologies, safety, and the nature of electricity as an automotive fuel source.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →
avatar for Mark Schmidt

Mark Schmidt

Alternative Fuel Vehicles (AFV) Instructor, National Alternative Fuel Vehicle Training Consortium
Mr. Schmidt is the National Alternative Fuel Vehicle Training Consortium (NAFTC) Alternative Fuel Vehicles (AFV) Instructor. As AFV Instructor for the NAFTC, Mr. Schmidt’s primary roles and responsibilities include conducting training classes and workshops at the local, regiona... Read More →

Sponsors
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Electrical Circuit Analysis from Start to Repair
Electric circuit analysis is an entry-level electrical class which centers on the understanding of electrical circuits, how they work, what they do and how to test them. By having a good understanding of reading wiring diagrams, the student will be able to have an understanding of the circuit construction, what the circuit should do, where the current flows and how to properly test it. Test equipment used in the class will be an ohm meter, volt meter lab scope and an infrared camera to demonstrate proper diagnostic methods in finding high resistance in circuits. The student will leave the class with a good understanding of electrical circuits and how to properly test them.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Albin Moore

Albin Moore

Owner, Big Wrench Repair
Albin Moore spent the first 25 years of his working life in the logging industry. In 1992 he made the transition to shop ownership and opened Big Wrench Repair in Dryden, Wash. | | Since opening the shop, he has moved the business to specialize in driveability problem analysis... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Hybrid Tech Tips: Prius, Escape, Civic
In this session you will be expected to know basic hybrid technology. Taking the two ACDC hybrid classes before this one would be very helpful. If you do not, study before class. You can contact the instructor at Craig@fixhybrid.com for some free links to training online. This class is based on ACDC case studies compiled over the years from calls, emails and hands-on hybrid problems with the most popular hybrids. Your instructor, Craig Van Batenburg, supports well over 100 shops that are connected to his training center. A jump drive with lots of great tech help will be provided to any student for a charitable contribution to the ACDC cause of helping older foster boys find homes.

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Enter code ACDC2017 to register for FREE

Speakers
avatar for Craig Van Batenburg

Craig Van Batenburg

CEO, ACDC
Craig Van Batenburg is the CEO of ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard... Read More →

Sponsors
avatar for ACDC

ACDC

ACDC
We are an automotive training company that specializes in HYBRID and ELECTRIC VEHICLE training for the aftermarket. | | Craig started the Automotive Career Development Center (ACDC) in 1998 while he was running his repair shop across the street. Originally ACDC was at 19 Wells Street in Worcester, Mass and State Emission classes were held there as well as many other technical and management courses. Craig and many other local trainers taught there and it grew quickly. In 2004 Craig closed the ACDC training center building and his shop across the street as Hybrid technology had found its place and he was off and running around the globe enlightening those that needed a hybrid education. Today Craig uses two local shop, Bravo Motors and Wayside Automotive, for classes near home. 95% of ACDC training is held out of state. The offices were located at 40 Boyd Street, upstairs in his old New England inner city home until summer of... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Keeping Communications Open: A Guide to Network Diagnostics
We will discuss the common communication systems used in today’s vehicles. Scan tool interface with the data bus will be examined for CAN, MOST, Lin and other data communication systems. You will learn a "common sense" approach to diagnosis regarding scan tool communication and communication issues.

Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Steve Garrett

Steve Garrett

Automotive Engineer and Technical Instructor, ATRA
An automotive engineer and technical instructor, Steve specializes in GM vehicles. A 40-year veteran of the automotive aftermarket, Steve has trained technicians and shop owners from all over the world. After college, he went to work for GM as an engineer and trainer. Steve is th... Read More →

Sponsors
avatar for ATRA

ATRA

Founded in 1954, the Automatic Transmission Rebuilders Association (ATRA) is an international trade association for the professional automatic transmission repair industry. Located in Oxnard, CA, ATRA has over 2,000 members worldwide. Our membership consists of more than 2000 repair specialists, students, schools, and suppliers, all supporting the training, research and improvements for transmission repair. Every ATRA Rebuilder Member must adhere to... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Mastering Voltage Drop Testing
This class will focus on teaching one of the most vital electrical testing techniques techs should know - voltage drop testing. Beginning with an overview of what exactly voltage drop is and its effects on today’s computerized vehicles, the class will move on to techniques followed by real-world examples that will allow attendees to put their new knowledge to the test.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Brandon Steckler

Brandon Steckler

Advanced Automotive Diagnostics and Repair
Brandon is a working technician at Advanced Automotive Diagnostics and Repair in Whiteland, Indiana. He has worked in the field for over 18 years and holds ASE certifications A1-A9, X1, L1, L2 and L3. Brandon is also a Honda factory certified master technician and specializes is... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Bridging the Gap Between OEM and the Aftermarket: The Role of the NASTF and How You Can Benefit From It
OEMs and independent aftermarket service technicians need each other more now than ever before. The average age of the U.S. vehicle population is almost 12 years, more than 85% of it is out-of-warranty, at least half is not owned by the original owner, and the number of franchise service bays across the U.S. are fewer this decade than last. The OEM’s brand image depends on the lifetime experience of the customer, not just satisfaction through the warranty period. Meanwhile in the aftermarket, independent technicians, tool-makers, information service providers and educators need OEM service information to enable their support of the OEM’s goal of lifetime satisfaction with the brand. The National Automotive Service Task Force (NASTF) is where OEMs and techs connect, a not-for-profit effort to cut through the red tape to find solutions that make the aftermarket “service-ready” in the complex technologies of today’s auto repair. Attend this interactive session to discover, reveal and discuss solutions to service information access.

Register Now and Choose This Course
Enter code NAST2017 to register for FREE

Speakers
avatar for Skip Potter

Skip Potter

Executive Director, National Automotive Service Task Force (NASTF)
Skip Potter has more than 45 years’ experience in many segments of the automotive industry including parts distribution, tool sales, the motorsports press, service, and in its trade associations. In 2012 he became Executive Director of the National Automotive Service Task Force... Read More →

Sponsors
avatar for NASTF

NASTF

The National Automotive Service Task Force (NASTF) is a cooperative effort among the automotive service industry, the equipment and tool industry and automobile manufacturers (OEMs) to ensure that automotive service professionals employed outside the OEMs franchise system have... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Creating Your High Performance Shop Culture
This class takes you through 9 steps to creating your high performance culture:
  1. Defining
  2. Integrating
  3. Selecting and recruiting
  4. Give recruiting questions-workbook
  5. Creating rituals-fundamental once per week
  6. Making visible
  7. Coaching
  8. Leading by example
  9. Creating accountability


AMi Accredited – 6 credits


Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

 


Speakers
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →
avatar for Matt Winslow

Matt Winslow

Senior Instructor, ATI
Matt "Wintoe" Winslow is a Senior Instructor for the Automotive Training Institute in Baltimore, Maryland. Matt and his team of instructors travel across the US and Canada conducting life changing workshops for business owners and managers. Matt has over 29 years of experience as... Read More →

Sponsors
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Extreme Communication
Maylan Newton will discuss having those conversations you dread with employees, partners,
vendors and family members. Although these conversations need to take place, most of us avoid them! Gain some news tools to help you deal with these difficult conversations, turn confrontations into conversations that improve your business, lower your stress and make you a better leader.

Register Now and Choose This Course
Enter code ESIF2017 to register for FREE

Speakers
avatar for Maylan Newton

Maylan Newton

CEO, ESI
Maylan Newton has often been referred to as a blue collar speaker, due in no small part to his over 35 years of achievements within the automotive repair industry. His energetic style of training captures your interest immediately and maintains your focus throughout his seminars... Read More →

Sponsors
avatar for ESi

ESi

Educational Seminars Institute
ESi is run by automotive professionals that, just like most of you, have spent most of their professional lives in the automotive industry. Each of the associate instructors or consultants/coaches has been in the automotive industry for at least 20 years. It is this experienc... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

From Order Taker to Sales Maker
Order takers don’t make sales. Order takers sound rushed, usually answer questions with yes or no and seldom ask questions.

A sales maker will master the art of listening, take whatever time is necessary to present a solution, be prepared to address objections and always ask for the sale.

Sales is never about price. You can only be compared on price when you fail to present a better value. A sales maker will differentiate their solutions from their competitors and provide a better value.

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for Bill Haas

Bill Haas

Haas Performance Consulting
Bill Haas has more than 40 years of automotive repair industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees and consulting clients benefit from his in-depth knowledge of the industry, unique perspectives and solution-bas... Read More →

Sponsors
avatar for Haas Performance Consulting

Haas Performance Consulting

Bill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning... Read More →


Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Successful Thinking
Our thinking determines absolutely everything we do. In this session, Rodger Bland will examine our thinking strategies and provide useful insights on how to align our thinking with the successful outcomes we all desire.

This session is based on ATRA’s ongoing What’s Working© program, a study of the most successful shop owners in the industry with data and statistics compiled through numerous surveys, consumer focus groups and field observations. From running a business to running a life, it all begins with successful thinking!

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Rodger Bland

Rodger Bland

Managing Editor, GEARS Magazine
Rodger Bland has worked in the automotive repair aftermarket for over 30 years and is currently the Managing Editor for GEARS Magazine the official publication of the Automatic Transmission Rebuilders Association, A.T.R.A. In 2006, Rodger co-founded ATRA’s What’s Working© ma... Read More →

Sponsors
avatar for GEARS Magazine

GEARS Magazine

GEARS Magazine was formed in 1992 as the voice of ATRA for the transmission aftermarket industry. It started as a tabloid sized publication with its main purpose to promote ATRA's annual tradeshow and was produced three times per year. Since the early years, GEARS has become an internationally acclaimed AWARD WINNING publication and is a constant source of reference material pertaining to our industry. Now published ten times a year, GEARS is the place to go for answers to technical and business questions. There are always several in-depth articles in each issue written by leading authorities on technical subjects. In addition... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

What You Need to Know about Telematics and Emerging Vehicle Technology
What are the technologies vehicle manufacturers are investing in, and what are the key drivers for those technologies? What about the connected car? And where is the autonomous vehicle?  Which technologies are gaining traction, and which will be forgotten by next year? In other words, which should my company and I be paying attention to so that we can deliver the goods needed to support them? This discussion gives an overview of our industry and related topics as we explore technologies being developed and released across the globe.

In this session you’ll learn the answers to these questions:
  • What coming technologies do I need to know about as a shop owner, manager, or technician?
  • How will those coming vehicle technologies impact me?
  • What do I need to do to be ready for them?

Of course, when it comes to game-changing technologies, none have the potential to disrupt the auto care industry more in the coming years than telematics. The often misunderstood and rapidly evolving technology has the potential to drive business for shops, especially as it relates to vehicle diagnostics. This session will also explain what telematics means in relation to the auto care industry and what OE and aftermarket offerings are available. It will cover the major challenges the technology presents and most importantly, the big opportunities telematics creates for repairers.
Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Ben Johnson

Ben Johnson

Mitchell 1
Ben Johnson is Director of Product Management at Mitchell 1 and is responsible for managing Mitchell 1’s portfolio of products for the motor vehicle industry. He joined Mitchell 1 in March 2012 and during his tenure has overseen the launch of Mitchell 1’s flagship ProDemand® repair information product... Read More →

Sponsors
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

8 & 9 Speed Transmission Extravaganza and The 0AWQ Multitronic DSG Transmission
8 & 9 Speed Transmission Extravaganza and The 0AW Multitronic DSG Transmission bring together two speakers in one session. Pete Luban, who began his automotive repair career in 1965 by working in a shop that repaired everything from bumper to bumper, takes a look into 8 and 9 speed transmission operations used in a variety of late model vehicles. Taking a look at Audi’s Multitronic 0AW CVT Transmission will be the president of ATSG, Wayne Colonna, who has been in the transmission business since 1974 bringing 42 years of experience to his seminars. This presentation will cover aspects of the electrical, hydraulic and mechanical systems used in this transmission.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Wayne Colonna

Wayne Colonna

President, ATSG
Wayne Colonna attended the Union,N.J., Lincoln Technical Institute where afterwards he began his career with AAMCO transmissions. Fifteen years later, he joined the Automatic Transmission Service Group (ATSG) as a technical field advisor in 1990. Wayne, now president of ATSG, has... Read More →
avatar for Pete Luban

Pete Luban

Technical Supervisor, ATSG
Pete Luban began his automotive repair career in 1965 by working in a shop that repaired everything from bumper to bumper. | | He has owned two repair shops until finally going into the tech support area which consisted the positions of technical supervisor for a transmission c... Read More →

Sponsors
avatar for ATSG

ATSG

ATSG (Automatic Transmission Service Group) is a technical support service and leader in the Automatic Transmission Industry. Since our inception in 1985 by Robert Cherrnay, we have kept his vision to grow, change and revolutionize the industry by leaps and bounds. Our priority is to focus on how we can better serve the automatic transmission shop and total car care shop owner, their employees, technical professionals by providing unmatched superior technical support, continuous updated bulletins, membership enhancements, turning problems into solutions as well as saving our members time and money to help them get their customers in and out of the shop fully satisfied in a timely manner... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Best Practices in Brake Service
This class is designed to set standards of performance for every brake service professional. By following the guidelines in this class and workbook, you will know what is expected of you when performing a basic brake job. The primary goal of each brake job is to give your customers a safe and reliable vehicle that stops without noise every time. Keep these goals in mind as we review the Best Practices in Brake Service performance standards. Topics include best practices for brake inspection, friction selection, rotor machining using both on and off the car lathes, proper use of lateral runout measurements and rotor indexing and proper repair validation.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Abel Castillo

Abel Castillo

Bilingual Instructor, CARQUEST Technical Institute
Abel Castillo Jr. is a long time bilingual instructor for CARQUEST Technical Institute. He has over 26 years of experience in the automotive industry including 13 years working for a GM dealership. He currently is Automotive Technology Program Chair/Instructor for Texas State Tec... Read More →

Sponsors
avatar for Carquest Technical Institute

Carquest Technical Institute

Started in 1999, CARQUEST Technical Institute (CTI) focuses on one simple mission: To conduct World-Class training for professional technicians and automotive service facility owners and managers. This comprehensive program is designed to improve your ability to manage your business as well as service, diagnose and repair... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Emissions Diagnostics
This is a highly technical course designed for service professionals that consistently encounter emissions and drivability repair opportunities. It covers catalytic converter construction, operation and chemistry, plus it addresses the five basic diagnostic checks covered in our moderate course. The principal emphasis of this course is advanced emission diagnostic strategy and a focus on root cause catalytic converter failure.

Register Now and Choose This Course
Enter code TENN2017 to register for FREE

Speakers
avatar for Greg Neuenfeldt

Greg Neuenfeldt

Walker/Tenneco
As a Master Trainer for Tenneco, Greg brings 25+ years of automotive industry experience to Tenneco’s Master Trainer Team. In his extensive career, he has held such positions as technician, parts store manager, service manager, sales manager, operations manager, and department manager... Read More →
avatar for Walker/Tenneco

Walker/Tenneco

Walker/Tenneco
Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket... Read More →

Sponsors
avatar for Walker/Tenneco

Walker/Tenneco

Walker/Tenneco
Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

High-Powered TPMS
This session will cover advanced diagnostics, placard adjustments and selling the service.

Register Now and Choose This Course
Enter code BTEC2017 to register for FREE

Speakers
avatar for Bartec

Bartec

Bartec
Bartec USA LLC has a full staff of service engineers to install and support TPMS equipment in addition to sales and technical support staff for our aftermarket range of TPMS Tools and product training. The company has a 10,000 square foot facility in Sterling Heights, Michigan, w... Read More →
avatar for Michael Rose

Michael Rose

Bartec
With over 10 years in the Automotive Aftermarket, and the last seven spent as product manager, Michael has been involved with TPMS Tools, sensors, coverage, development, testing and support. From work on OBDII development with TPMS Relearns and Diagnostics, to now including Placard Pressure Change as well as interfacing with sensor manufactures on their aftermarket sensor programs, Mike has accumulated a wealth of TPMS knowledge. Mike has completed the Tire Industry... Read More →

Sponsors
avatar for Bartec

Bartec

Bartec
Bartec USA LLC has a full staff of service engineers to install and support TPMS equipment in addition to sales and technical support staff for our aftermarket range of TPMS Tools and product training. The company has a 10,000 square foot facility in Sterling Heights, Michigan, w... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Light Duty Diesel: Exhaust Aftertreatment Systems
Since 2007, all light duty diesel vehicles sold in the United States are equipped with an exhaust aftertreatment system of some type. Those technologies can include diesel oxidation catalysts, NOx catalysts, diesel particulate filters, selective catalyst reduction using diesel exhaust fluid, or any combination of these subsystems. This class will present the operation and design of these complex systems along with techniques for effective diagnosis. Skills and knowledge from this class cannot only be applied to today’s pickups and vans, but also diesel equipped cars.

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Enter code CTIF2017 to register for FREE

Speakers
avatar for Randy Briggs

Randy Briggs

Research and Development Center Manager, Carquest Technical Institute
Randy Briggs has spent his entire career in the automotive field. His experience spans dealerships, independent repair shops, community colleges, and national training companies. As Research and Development Center Manager for CARQUEST Technical Institute, he shares this experienc... Read More →

Sponsors
avatar for Carquest Technical Institute

Carquest Technical Institute

Started in 1999, CARQUEST Technical Institute (CTI) focuses on one simple mission: To conduct World-Class training for professional technicians and automotive service facility owners and managers. This comprehensive program is designed to improve your ability to manage your business as well as service, diagnose and repair... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

Mastering Noise, Vibration and Harshness Complaints
Noise, Vibration and Harshness (NVH) complaints are becoming more common today, yet they can be difficult to diagnose. This course will introduce the Pico NVH tool to aid in NVH diagnosis. Using these tools and techniques, technicians will be able to diagnose NVH issues more efficiently and accurately. The new Pico interface and software will be demonstrated to the class. Theory will be reinforced with case studies of broken vehicles using the new Pico interface to diagnose vibration issues. No NVH or DSO experience is necessary for this class.

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Enter code PICO2017 to register for FREE

Speakers
avatar for Matthew Shanahan

Matthew Shanahan

Assistant Professor at College of DuPage, Pico Technology
Matt Shanahan is an Assistant Professor of Automotive Service Technology at College of DuPage. Matt currently holds 19 ASE Certifications including Certified Master Automobile Technician, Certified Medium/Heavy Truck Technician, and Advanced Level Specialist L1, L2. Matt has a B.S. in Automotive Technology from Southern Illinois University and an M.B.A. in Management and Social Media/Internet Marketing from Saint Xavier... Read More →

Sponsors
avatar for Pico Technology

Pico Technology

Pico Technology was established in 1991 and soon became a leader in the field of PC Oscilloscopes, data loggers and automotive diagnostic equipment. Pico has always been recognized for providing innovative, cost-effective alternatives to traditional test equipment and data a... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

8:00am

MACS A/C Services Best Practices
Servicing mobile A/C systems has become more complicated in recent years as vehicle and equipment OEMs continue to build more modern and complex systems. Presented by MACS, the worldwide leader in mobile A/C information and training, this clinic will help service technicians to better understand component design and integration, testing and replacement, along with recommended best service practices to get the job done right the first time. The following topics will be covered during the program:
  • Mobile A/C system types, components and operation
  • Condensers, Evaporators, Compressors, Lines & Hoses
  • Receiver/Driers & TXVs – Accumulators & OTs
  • Diagnosing, testing & servicing mobile A/C systems
  • Refrigerant recovery & recycling
  • Compressor diagnosis and replacement
  • Proper oil balancing & accurate charging
  • A/C system troubleshooting and performance testing
  • Best practices: repair methods

Register Now and Choose This Course
Enter code MACS2017 to register for FREE

Speakers
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →
avatar for Steve Schaeber

Steve Schaeber

Manager of Service Training, MACS
Steve Schaeber is the Manager of Service Training for the Mobile Air Conditioning Society (MACS) Worldwide and Technical Editor of ACTION™ Magazine. He writes the monthly columns Service Port and Cooling Corner, periodic feature articles and blogs, the annual Mobile A/C Update book, and writes and produces A/C training videos and classes. Steve has worked as a technician, manager, instructor and author in automotive, HD trucks, off-road, packaging and education since 1989. He holds two Auto Tech degrees from Penn College, is a PA Safety... Read More →

Sponsors
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →



Saturday July 29, 2017 8:00am - 11:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Understanding QuickBooks for the Service Industry: The Right Way
This 90-minute program is designed to provide any QuickBooks user in the Automotive Service Repair Industry better guidance as to how to properly use QuickBooks as a great accounting tool. Automotive service business owners and bookkeepers should attend.

Whether you interface with a management system or not, QuickBooks can be set up to give great financial support for your business, but only if you use it correctly. Too often without proper setup, training, and review of data, the information in QuickBooks is deemed unreliable at best.

This overview workshop will provide key setup and procedural explanations to ensure you will be able to get what you are looking for in your accounting system.

Your specific questions can be e-mailed directly to the instructor before and
after the session at: QuickBooks@aeii.net. These may be used for discussion
purposes as well in the session if appropriate.

Much of what is covered will also apply to the collision segment as well, but examples
will be automotive service industry specific.

AMi Accredited – 3 credits

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Tony Passwater

Tony Passwater

President, AEII
Tony Passwater, President of AEII, has been in the services industry full time since 1972. AEII is a leading international consulting, training, and system development organization specializing primarily in for profit service businesses, and not-profits including associations and... Read More →

Sponsors
avatar for AE II

AE II

AE II
Specializing in all versions of QuickBooks, Desktop and Online. Primarily focused on the following: For Profits: Service and Retail Businesses. Non-Profits: Associations, Churches, Fraternities/Sororities. Also Small Business Consulting. including system design, IT support, a... Read More →



Saturday July 29, 2017 1:00pm - 2:30pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Advanced Leak Detection
Finding leaks in various systems is a common routine in automotive repair shops. However common these leaks are in your shop, finding a leak in some systems is extremely difficult and time consuming. This class will take an in-depth look at the process of leak detection. The pros and cons of the tools and equipment used in leak detection will also be covered. Learn new diagnostic techniques on how to locate the leak site quickly and accurately, thus saving serious aggravation and hours of diagnostic time.

Register Now and Choose This Course
Enter code ATSG2017 to regiser for FREE

Speakers
avatar for Bernie Thompson

Bernie Thompson

Founder, Automotive Test Solutions, Inc.
Bernie Thompson is the owner of Automotive Test Solutions (ATS) with business partner Neal Pederson. Automotive Test Solutions was established in 2000 and has become a world leader in innovative automotive test equipment. Bernie holds over 25 patents on vehicle tools and design... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Critical Thinking Diagnostic Strategies
This seminar led by G. Jerry Truglia will cover:

  • How to sharpen your diagnostic skills
  • Knowing where to find the first place to start
  • Setting up a diagnostic game plan
  • Using strategy-based diagnostics and diagnostic routines
  • Using PCM strategies and enabling criteria

This seminar has information on batteries including coding and reprogramming, parasitic draw, voltage drop, engine testing including relative compression, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transduces, reprogramming, a new way to test EVAP and much more.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for G. Jerry Truglia

G. Jerry Truglia

Founder and President, TST
G has over 44 years’ experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Trip... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

DSO for Drivability
This session will present a systematic approach to diagnosing drivability complaints with the help of a Digital Storage Oscilloscope (DSO). Covering the important setup considerations for capturing good quality waveforms with the correct accessories, connections, and instrument setting, real-world case studies will be used to illustrate the type of data that can be obtained and how it can be used to solve even the most challenging issues. Significant time will be devoted to discussing the value of various tests, including the relative compression test, and how to plan the most appropriate and efficient testing procedure.
Register Now and Choose This Course
Enter code PICO2017 to register for FREE

Speakers
avatar for Matt Fanslow

Matt Fanslow

Pico Technology
Matt Fanslow is the Shop Manager and an ASE Certified Master Technician (CMAT) with the L1 Advanced Engine Performance Certification for Riverside Automotive near Minneapolis, Minnesota. His expertise is diagnosing challenging drivability, emissions, electrical, and electronic engine performance issues on multiple lines of vehicles... Read More →

Sponsors
avatar for Pico Technology

Pico Technology

Pico Technology was established in 1991 and soon became a leader in the field of PC Oscilloscopes, data loggers and automotive diagnostic equipment. Pico has always been recognized for providing innovative, cost-effective alternatives to traditional test equipment and data a... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

GM Drivability Solutions
In the never-ending battle to stay ahead of the competition and meet federal regulations, General Motors vehicles have undergone many changes and improvements in recent years. At the same time, General Motors has changed the format of repair and diagnostic information. Diagnostic flow charts, for example, have been removed, causing technician frustration. This class will focus on solving drivability faults in a logical manner using the available information and tools in the context of real-world case studies. Learn verified diagnostic procedures for Variable Valve Timing, Electronic Throttle Control, Fuel Trim, Evaporative Systems, Active Fuel Management, Network Faults, and Ignition Systems. Attend this class to learn about common failures and to improve your diagnostic abilities on GM systems.

Register Now and Choose This Course
Enter code SMPF2017 to register for FREE

Speakers
avatar for Luis Ruiz

Luis Ruiz

Standard Motor Parts
Luis started his automotive career over 30 years ago as a technician working for independent repair shops. He then began his career as a hotline troubleshooter assisting automotive technicians with the diagnosis and repair of vehicles over the phone for an automotive repair chain... Read More →

Sponsors
avatar for Standard Motor Products

Standard Motor Products

Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets. Organized into two major operating segments... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Integrating Repair Information Into Your Diagnostic Strategy
In this session, you’ll learn to use repair information systems – like Mitchell 1’s ProDemand – to improve your diagnostic strategy. Get tips that will help you diagnose and repair vehicles faster and more confidently while maximizing your repair information subscriptions in conjunction with your handheld diagnostic platforms.

Other topics that will be covered:
  • Leveraging resources you already pay for – like scan tools and repair information – for profitable diagnostics.
  • Optimizing the use of information, from the customer to the scan tool to information research to completion. Maximizing time spent researching before repairing.
  • With the changing role of the technician and dependence on service advisor or manager to collect information from the customer, how to gather the right facts early in the diagnostic process.
  • How to get the most out of the evolving information resources – including both OEM and expert content – and diagnostic tools with imbedded information and where these products are headed.
  • Taking advantage of real-world repair information that goes beyond traditional OEM sources. Leaning on industry experience in addition to your own.
  • Perfecting the “complaint, cause, correction” methodology to ensure a proper diagnosis.
 
Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →
avatar for Mike Alberry

Mike Alberry

Mitchell 1
Mike Alberry has over 37 years of experience in the automotive industry, including 12 years as a Porsche technician. He joined Snap-on Incorporated in 1992 and served in a variety of roles, including sales product support, dealer, field manager, and five years as product manager for PC-based diagnostic scan tools. He joined the Mitchell 1 team in 2012 and is the product manager for the... Read More →
avatar for Jim Moritz

Jim Moritz

National Sales and Training Support Representative, Snap-on
Jim Moritz has over 50 years in the automotive industry. He is currently a Snap-on National Sales and Training Support Representative, covering the United States, Snap-on Canada and Snap-on United Kingdom, Australia and Brazil. He also spent 15 years as a Snap-on North America Di... Read More →

Sponsors
avatar for Mitchell 1

Mitchell 1

Mitchell1
For over 95 years, Mitchell 1 has been a leader in providing information solutions that simplify everyday tasks for automotive professionals — helping make their jobs easier. Through the years, Mitchell 1’s products have evolved to keep pace with industry and technological advances. The renowned Mitchell Manuals led the way to the industry-leading Mitchell... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Using Ignition Waveforms to Uncover Drivability Causes
In this presentation, Jim Morton from Morton’s Automotive Technical Services will show the technician all of the valuable information there is in an ignition waveform, both primary and secondary. Morton feels this is becoming a dying art due to the problems and cost of secondary adapters. Also, most techs that try to use this information only know and use the firing KV and maybe the burntime. There is an unbelievable amount of information in the Spark KV, Dwell and the condenser/coil oscillation areas. Join us and look at what the ignition pattern is trying to tell us.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Jim Morton

Jim Morton

Advanced Engine Performance instructor, Automotive Training Center
Jim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, Pa., for more than 18 years. He and his wife Mary own and operate Morton's Automotive Technical Services (MATS), which offers training for working technicians. | | Jim... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

OBDII Between the Lines
This class is designed for instructors who want a clearer understanding of Global On Board Diagnostics II MODEs of operation. OBDII Between the Lines will emphasize the teaching and understanding of how the implementation of Controller Area Network (CAN) has changed the data and MODEs available in Global OBDII; such as setting DTCs, MODE $06 (the good, the bad, and the ugly), in-use performance tracking and completing readiness monitors.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Rick Escalambre

Rick Escalambre

Professor of Automotive Technology, Skyline College
Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. As of June, 2015 he retired from full-time teaching and continues to teach part-time and do contract training... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

A Framework for Wiring Diagram Analysis
This course contains finely tuned exercises and discussions that focus on the mental tools, behaviors and techniques that are the foundation for mastering wiring diagrams.

Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Jorge Menchu

Jorge Menchu

President, Automotive Electronics Services, Inc.
Jorge is a nationally recognized industry expert and president of AESwave.com. Jorge started his automotive career in the Temple, Texas High School auto shop program. While working as a technician in Fresno CA, he studied electronics. Eventually, Jorge found his way to the indust... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Advanced Electrical System Troubleshooting
Rich Peterson leads attendees in this class on the proper diagnostic path necessary for successfully solving electrical concerns. From analyzing the wiring diagram to effecting the fix, this class will provide you with the process you need to become more confident in tackling electrical problems.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for Rich Peterson

Rich Peterson

Trainer, Technician Service Training
Rich is a mobile diagnostic tech covering the northern New Jersey area. He specializes in troubleshooting electrical and wiring problems for many repair shops. In his training classes and on his technical support hotline he uses real world examples to explain how to diagnose many... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Diagnose and Repair Vehicle Networks
Late model vehicles have an amazing amount of computers onboard, networked together using different protocols and configurations. A single sensor fault may set codes in multiple modules since the data is being shared over the network. Communication faults will often generate the dreaded "U" codes and at times a scan tool will not communicate with the vehicle at all. Attend this class to become proficient at solving communications problems. You will learn about:

  • Streamlined network diagnosis
  • Solving communications faults
  • Diagnosing and repairing "U" codes
  • Testing form the DLC
  • Different network types
  • Diagnostic and repair tips
 
Register Now and Choose This Course
Enter code SMPF2017 to register for FREE

Speakers
avatar for Doug Montgomery

Doug Montgomery

Educator, Standard Motor Parts
Doug joined the U.S Army in 1985 and traveled the world as a Special Devices/RF Communications repairer until 1989. Continuing his military career, he entered the Maryland Army National Guard for fourteen years and currently is a Warrant Officer in the Florida National Guard. Aft... Read More →

Sponsors
avatar for Standard Motor Products

Standard Motor Products

Standard Motor Products
Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP®) is a leading independent manufacturer, distributor and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with an increasing focus on the original equipment and original equipment service markets. Organized into two major operating segments... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Diagnosing Today's Ignition Systems
This seminar will use a variety of different case studies to focus on learning techniques to diagnose and repair ignition-related faults that lead to common misfire-related diagnostic trouble codes (DTCs) responsible for illuminating the Check Engine light. Emphasis will be placed on using diagnostic test equipment to pinpoint and validate the root cause of the problem. We will also discuss misfire concerns that do not set off the Check Engine light. Many intermittent misfire concerns are not regular enough to fail the OBD misfire monitor, so we will expand on tests that can be used to isolate these trying misfires.

This seminar will cover:

  • Use of scan tool information to aid in diagnostics of misfire codes – P0300s
  • Lab scope setup and analysis of ignition waveforms of all types
  • Mode 6 (OBD-II) diagnostic overview
  • How to interpret and analyze critical ignition input signals
  • How to avoid replacing parts that are not the problem
  • Recognize different manufacturers’ operational strategies during misfire conditions

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →
avatar for Bud Houston

Bud Houston

Senior Trainer and Curriculum Designer, Federal-Mogul Garage Gurus
As Senior Trainer and Curriculum Designer for Garage Gurus, Bud brings great value to the team. Bud has spent his entire career in the automotive industry. He has quickly grown through the ranks of the business. He started as Lot Porter and Lube Tech. He then moved to General Tec... Read More →

Sponsors
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Mastering GM MOST: A Tech's Guide to MOST Network Diagnostics
This class serves as an introduction to GM infotainment systems and their communication protocols. We will discuss the new center stack design along with the MOST protocol and its new diagnostic procedures.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Ken Zanders

Ken Zanders

Trainer
Ken is an ASE Master Certified Automotive Technician with L1 Advanced Engine Performance. Ken has extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor striving to give something back to the automo... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Put Your Scope To Work
Learn the power of using a DSO as a diagnostic tool. In this class, we will cover scope principles such as voltage, time, trigger, slope and more. We will break waveforms from common inputs and outputs down into usable diagnostic pieces. Low current probe applications and basic Ohm's law will also be discussed. Emphasis is placed on using a scope correctly to diagnose vehicle issues correctly and efficiently.
  • Master the basics of voltage, time, trigger, etc.
  • Learn to analyze waveforms from multiple components.
  • Use this new knowledge to make diagnostic decisions.
Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for Scott Shotton

Scott Shotton

Owner, The Driveability Guy
Scott Shotton has over 20 years of technical experience in automotive repair shops. He currently teaches automotive technology at Kishwaukee College and, as owner of The Driveability Guys, performs mobile diagnostics and reprogramming for local repair shops. Scott is also one of four trainers administering training for the Illinois... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Building a Winning Culture: Bring Out the Best in Your Best
Your shop’s culture is the frame that holds your business together. From service writers to
technicians, every member of your team deserves an environment that breeds creativity,
leadership, and internal empowerment. Great people thrive in the right environment and won’t stay long in the wrong one. As past owner of one of the most successful repair shops in the country and current CEO and founder of Autoshop Solutions, one of Inc. Magazine’s Fastest Growing Companies, AMI-certified instructor Danny Sanchez knows what it takes to cultivate the right environment. During this class, he’ll present his plan for bringing out the best in your team and give you the tools you need to create your own winning culture.

AMi Accredited - 6 credits

Register Now and Choose This Course
Enter code ATSS2017 to register for FREE

Speakers
avatar for Danny Sanchez

Danny Sanchez

Founder & CEO, Autoshop Solutions
Danny Sanchez is the CEO of Autoshop Solutions, Inc., the automotive industry’s leading Internet marketing agency and an AMi accredited national speaker in the automotive aftermarket. With over 25 years of automotive experience, Danny continues to develop winning marketing strategies that are being adopted by automotive businesses around the country. As a former shop owner himself, Danny uses his real world shop experience to bridge the gap between the automotive service and the marketing sides of the industry... Read More →

Sponsors
avatar for Autoshop Solutions

Autoshop Solutions

Autoshop Solutions is the industry’s leading website design and Internet marketing agency. We are automotive, because we have years of experience working exclusively with the automotive aftermarket. Our clients know that our fully custom websites and marketing packages generate quality leads and drive more cars to their bays. Since 2005, Autoshop Solutions has been known as the experts in automotive Internet marketing. You... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Critical Thinking Makes a Better Shop
When decisions are made without enough thought or with too much emotion, your outcomes can be disappointing at best and awful at worst. Everyone does better when the path forward is well thought out. Deb Van Batenburg will explain the ins and outs of thinking things through so that your shop runs smoother and is more profitable. Deb has written on this subject for years and previously worked at Van Batenburg’s Garage, a busy shop that was started by her husband, Craig Van Batenburg, years before they met. Now both of them are working together at ACDC, an automotive training company in Worcester, Massachusetts.

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code ACDC2017 to register for FREE

Speakers
avatar for Deb Van Batenburg

Deb Van Batenburg

ACDC
Deb Van Batenburg is the support behind ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. She has taught alone and with Craig, her husband, for over 20 years. Deb often travels with Craig and assists in many classes. Deb is also a mother to two boys a... Read More →
avatar for Craig Van Batenburg

Craig Van Batenburg

CEO, ACDC
Craig Van Batenburg is the CEO of ACDC, a hybrid and plug-in training company based in Worcester, Massachusetts. He has taught more hybrid classes in more places and for more people than any other instructor around, starting in early 2000. Some 15,000 techs and others have heard... Read More →

Sponsors
avatar for ACDC

ACDC

ACDC
We are an automotive training company that specializes in HYBRID and ELECTRIC VEHICLE training for the aftermarket. | | Craig started the Automotive Career Development Center (ACDC) in 1998 while he was running his repair shop across the street. Originally ACDC was at 19 Wells Street in Worcester, Mass and State Emission classes were held there as well as many other technical and management courses. Craig and many other local trainers taught there and it grew quickly. In 2004 Craig closed the ACDC training center building and his shop across the street as Hybrid technology had found its place and he was off and running around the globe enlightening those that needed a hybrid education. Today Craig uses two local shop, Bravo Motors and Wayside Automotive, for classes near home. 95% of ACDC training is held out of state. The offices were located at 40 Boyd Street, upstairs in his old New England inner city home until summer of... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Keys to Increasing True Productivity
In this fast-paced course, Matt shares secrets of how to measure the true sales productivity potential of your service team and uncovers 41 reasons why most shops never exceed 65% productivity!
  • Learn 6 ways to measure productivity and when to use each method.
  • Discover why measuring production hours compared to worked hours is the least effective way to increase your sales.
  • Learn critical formulas to help you create realistic budgets to drive profits to your bottom line.
  • Uncover 41 Productivity Robbers that plague most shops.
  • Uncover the 4 key processes that increase sales and customer satisfaction on every visit!
Best of all, you’ll learn how to make more money and create consistent success with proven strategies that really work. Don’t miss it!

AMi Accredited – 6 credits

Register Now and Choose This Course
Enter code ATIF2017 to register for FREE

Speakers
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →
avatar for Matt Winslow

Matt Winslow

Senior Instructor, ATI
Matt "Wintoe" Winslow is a Senior Instructor for the Automotive Training Institute in Baltimore, Maryland. Matt and his team of instructors travel across the US and Canada conducting life changing workshops for business owners and managers. Matt has over 29 years of experience as... Read More →

Sponsors
avatar for ATI

ATI

ATI
For more than 40 years, Automotive Training Institute (ATI) has been helping thousands of automotive repair shop owners increase their profits, reduce stress and grow their businesses into the companies of their dreams. Whether you need training, coaching or a state-of-the-art bu... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Selling Diagnostic Services for Maximum Profits
The diagnostic repair process is the most expensive labor operation that a shop can perform. You’ll learn the exact science behind the diagnostic repair game and how to win on each job. With so many shops and dealerships telling customers they’ll waive their diagnostic fees or will scan the vehicle for free, how do you stand out from the competition? You’ll leave with the exact blueprint tailor fit for your business.
You’ll also learn:
  • Creating and selling a basic diagnostic package
  • Converting price shoppers into paying customers
  • Using an initial assessment as a lead conversion tool
  • Decoding the pricing puzzle. How to properly package your services for maximum
  • profit and client satisfaction
  • Presenting and closing advanced level testing fees
  • Creating on internal repair process that reduces misdiagnosis and increases labor
  • revenue
Maximizing profits will give you the confidence and skills needed to thrive in this tough
diagnostic repair world. You’ll see an immediate increase in profits and the happiness of your technicians!
“Jeremy’s Selling Diagnostic Services for Maximizing Profits helped us generate an additional $4000 in revenue the first week back to the shop! This stuff works!" D. Denmon – Dave’s Car Care, Glendale, AZ

AMi Accredited - 6 credits

Register Now and Choose This Course
Enter code MITC2017 to register for FREE

Speakers
avatar for Jeremy O'Neal

Jeremy O'Neal

President, Advisor Fix
In 2010, Jeremy O’Neal created Advisor Fix. Jeremy grew up in a service station and began his career in the auto repair industry by washing headlights at 8 years old. He’s been recognized as one of the industry’s most talented and skilled service advisors. Having worked at independent repair facilities, as well as new car dealerships, Jeremy has developed the best real world sales training available to the auto repair industry. Drawing on personal experiences, his material is based in the real world and works for his clients... Read More →

Sponsors
avatar for Advisor Fix

Advisor Fix

Advisor Fix


Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Essential Skills for Electrical Diagnostics
You’ve taken an electrical class with electron theory and all those ohm’s law formulas, but it left you confused. How will this information really help you fix an electrical or drivability issue? This Bosch seminar will clear up the confusion and teach you the essential skills needed to apply electrical theory in real world practical situations.

Topics covered:
  • Series circuit diagnosis for pumps, motors and lighting circuits.
  • Identifying and diagnosing parallel circuits.
  • Identifying and diagnosing series/parallel circuits, which are the most common circuits on vehicles today.
  • Why you need understand the type of circuit for proper diagnosis.
  • How to check the power and ground side of any circuit and why voltage drop is your best friend.

Speakers
avatar for Robert Esterbrook

Robert Esterbrook

Bosch
Robert Esterbrook is a training instructor for Bosch. Robert has spent 27 years in the automotive service industry, both in the new car dealer network and in independent shops. Robert is an ASE Master, GM Master and Ford Senior Master.

Sponsors
avatar for Bosch Auto Parts

Bosch Auto Parts

The Bosch motto, “Invented for Life,” reflects its goal to develop innovative, high quality technologies that make life more efficient, safer and more comfortable.


Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Chassis Diagnostic Strategies
This seminar showcases actual vehicle case studies that are known pattern failures occurring out on the road. We concentrate on issues that the typical undercar technician faces every day in the shop. Handling and tire wear concerns; noise, vibration and harshness (NVH) issues; vehicle inspection and alignment tips related to tire and wheel modifications are among the major topics covered. Helpful tools, tips and MOOG Problem Solvers are included. We also cover electronic power steering operation and diagnosis, sensor recalibration and include information on electronic suspension systems. A multitude of detailed component photos and videos are used for clarification. The first portion of this seminar covers suspension issues, both mechanical and electronic. The second half is the diagnosis of steering issues on today’s mechanical and electronically assisted systems.

Register Now and Choose This Course
Enter code FMOG2017 to register for FREE

Speakers
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →
avatar for Damian Rodriguez

Damian Rodriguez

Federal-Mogul - Garage Gurus
Bilingual Trainer Damian Rodriguez started working in 2015 with the Garage Gurus team and is based out in the Maryland Heights, Missouri facility. Damian's career spans 20+ years in the automotive industry where he has worked as a technician and trainer. His background as a techn... Read More →

Sponsors
avatar for Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus

Federal-Mogul - Garage Gurus
Garage Gurus is a major "Tech First" initiative from Federal-Mogul Motorparts that's exclusively designed with the tech in mind – providing the most comprehensive program of support tools in the industry. We believe that trained and informed techs are the heart of the rapidly cha... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

SCR Diesel Systems
We will cover the Urea injection and DPF systems. These systems are generating a lot of repair work. Some repairs can be difficult to diagnose. We will share some tips that will help you diagnose and repair these systems quickly. As new diesel applications like the F150 come out we will be seeing new advances. We will also discuss maintenance practices that can avoid problems in these systems. Any technician that services 2008 and up diesels should attend.

Speakers
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →

Sponsors
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →


Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Understanding Various Bus Communication Protocols - Descripción de varios protocolos de comunicación de bus (Español)
ATSG’s Lorenzo Ortiz will make a presentation showing what one would expect to see on various bus communication protocols using an oscilloscope. The various protocols that will be covered in this seminar are as follows: Ford: Standard Corporate Protocol (SCP). Chrysler: Serial Communication Interface (SCI), Chrysler Collision Detection (CCD), Programmable Communication Interface (PCI). General Motors: Class 2. All Manufacturers: CAN BUS (High, Medium and Slow), K-Line.

Lorenzo Ortiz de ATSG hará una presentación que muestra lo que uno esperaría ver en varios protocolos de comunicación de bus usando un osciloscopio. Los diversos protocolos que serán cubiertos en este seminario son los siguientes: Ford: Protocolo Corporativo Estándar/Standard Corporate Protocol (SCP). Chrysler: Interfaz de comunicación serie/Serial Communication Interface (SCI), Chrysler Detección de Colisión/Chrysler Collision Detection (CCD), Programmable Communication Interface/Interfaz de comunicación programable (PCI). General Motors: Clase 2. Todos los fabricantes: CAN BUS (alto, medio y lento), K-Line.

Register Now and Choose This Course
Enter code ATSG2017 to register for FREE

Speakers
avatar for Lorenzo Ortiz

Lorenzo Ortiz

ATSG
Lorenzo Ortiz has been working on cars and specializing in transmissions for almost 23 years. He has owned his own shop for almost 13 years, and before that Ortiz worked | at All Trans of Phoenix, Arizona for 11 years, one of the largest remanufacturers in Southwest. His last position there was as supervisor and lead tech/builder, overseeing 40 mechanics, builders and... Read More →

Sponsors
avatar for ATSG

ATSG

ATSG (Automatic Transmission Service Group) is a technical support service and leader in the Automatic Transmission Industry. Since our inception in 1985 by Robert Cherrnay, we have kept his vision to grow, change and revolutionize the industry by leaps and bounds. Our priority is to focus on how we can better serve the automatic transmission shop and total car care shop owner, their employees, technical professionals by providing unmatched superior technical support, continuous updated bulletins, membership enhancements, turning problems into solutions as well as saving our members time and money to help them get their customers in and out of the shop fully satisfied in a timely manner... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Automotive HVAC Systems: Essential Diagnostics
This class provides a solid foundation of essential HVAC diagnostic procedures, based upon diagnostic best practices, in order to assure correct and complete diagnostic conclusions of common HVAC failures. Topics will include temperature and pressure testing, the diagnosis of compressor clutch controls, PWM fan diagnostics, and variable displacement compressor controls. Special emphasis will include how to evaluate overall performance and efficient choice of diagnostic methods. The effects of internal heat exchangers and how they change expected test results compared to a “traditional” system will also be featured.

Register Now and Choose This Course
Enter code CTIF2017 to register for FREE

Speakers
avatar for Jim Cokonis

Jim Cokonis

Senior Curriculum Developer, Carquest Technical Institute
Jim's career in the automotive field has been spent in independent shops as well as mobile diagnostics, technical support for customers as well as training and development. As a Senior Curriculum Developer for CARQUEST Technical Institute, he continues to support students across... Read More →

Sponsors
avatar for Carquest Technical Institute

Carquest Technical Institute

Started in 1999, CARQUEST Technical Institute (CTI) focuses on one simple mission: To conduct World-Class training for professional technicians and automotive service facility owners and managers. This comprehensive program is designed to improve your ability to manage your business as well as service, diagnose and repair... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Diesel Fuel System Testing
This course explains proper base lining of the diesel fuel system. Fuel testing will be demonstrated. We will spend time on fuel contamination and the results. Fix the problem right the first time. We will be showing newer fuel testing equipment that can be used for diesel and gas fuel testing. Learn an easy way to determine if DEF is in the fuel. With the information in the class you can quickly evaluate the whole fuel system. We will use a regimented procedure to ensure we do not miss a fuel issue. Gas engine technicians can come to this program and pick up methods to help them diagnose and repair both diesel and gas fuel systems.

Speakers
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →

Sponsors
avatar for NAPA

NAPA

NAPA
After nearly a century, NAPA continues to serve auto service professionals, do-it-yourselfers and everyday drivers with quality parts and supplies to keep cars, trucks and equipment performing safely and efficiently. | | In the U.S., NAPA now includes over 58 distribution center... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

EVAP Diagnostics Made Easy
This seminar provides the technician with the information to effectively diagnose Evaporative Emission System (EVAP) system related Diagnostic Trouble Codes (DTCs) and malfunctions, including diagnosing “very small leaks” (P0442) and situations where a leak code is present but an actual leak is not. EVAP monitoring strategies including natural vacuum, intrusive, non-intrusive, leak detection pumps and sealed systems will be taught. The operation, failure and best diagnostic method for all EVAP components will be also be explained.

Register Now and Choose This Course
Enter code ADCO2017 to register for FREE

Speakers
avatar for ACDelco

ACDelco

ACDelco
ACDelco is the a supplier of GM Original Equipment automotive replacement parts. ACDelco offers 90,000-plus auto parts across 37 product lines, and its products can be found around the globe. As a global leader in automotive replacement parts and related services, ACDelco's focus... Read More →
avatar for Greg Courter

Greg Courter

ACDelco
Based in the Pacific Northwest, Gregory Courter is an ASE advanced level master certified technician and instructor delivering ACDelco courses in all 8 ASE areas. Gregory has been in the automotive industry for over 10 years. Gregory’s passion for delivering training to independent aftermarket technicians began about three years ago. He enjoys the classroom environment and thrives on sharing his passion for the automotive industry with others. Energy, relevance and interactive course delivery have been the hallmarks enjoyed by the students enrolled in his classes. Working with and training independent aftermarket technicians on a daily basis, Gregory has developed a realistic understanding of what is needed by the technicians working in... Read More →

Sponsors
avatar for ACDelco

ACDelco

ACDelco
ACDelco is the a supplier of GM Original Equipment automotive replacement parts. ACDelco offers 90,000-plus auto parts across 37 product lines, and its products can be found around the globe. As a global leader in automotive replacement parts and related services, ACDelco's focus... Read More →


Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Propane Autogas Technician Training
With a projected growth in propane autogas vehicles, there is an increasing need for qualified technicians to adapt, service, and maintain propane autogas vehicles, this course covers topics including propane characteristics, fuel systems, vehicle compatibility, system components, and safety. By the end of the session, participants will have basic knowledge on servicing and maintaining these vehicles. This course includes an overview of propane technology, automotive components, and autogas related systems.

Register Now and Choose This Course
Enter code NAFT2017 to register for FREE

Speakers
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →
avatar for Mark Schmidt

Mark Schmidt

Alternative Fuel Vehicles (AFV) Instructor, National Alternative Fuel Vehicle Training Consortium
Mr. Schmidt is the National Alternative Fuel Vehicle Training Consortium (NAFTC) Alternative Fuel Vehicles (AFV) Instructor. As AFV Instructor for the NAFTC, Mr. Schmidt’s primary roles and responsibilities include conducting training classes and workshops at the local, regiona... Read More →

Sponsors
avatar for National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium

National Alternative Fuels Training Consortium
Founded in 1992, the National Alternative Fuels Training Consortium (NAFTC) is the only nationwide training organization dedicated to promoting, supporting, and expanding the use of alternative fuel and advanced technology vehicles in an effort to improve air quality and decrease... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616

1:00pm

Section 609 Certification ($15 Fee Associated)
Section 609 Certification is a requirement of all mobile A/C service technicians by the U.S. EPA under the Clean Air Act of 1990. The goal of this program is to provide information to technicians about safely handling automotive refrigerants. Following classroom instruction, attendees will take the 609 test on-site the same day (additional $15 fee applies). Topics covered include:

  • Why venting refrigerant is prohibited
  • Rules and regulations applicable to mobile A/C service
  • A/C tools and equipment requirements
  • Current and new refrigerants, including R-152a, R-1234yf and R-744 (CO2)
  • OE manufacturer recommendations
  • Finding leaks
  • How to properly recover refrigerant
 
Register Now and Choose This Course
Enter code MACS2017 to register for FREE

Speakers
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →
avatar for Steve Schaeber

Steve Schaeber

Manager of Service Training, MACS
Steve Schaeber is the Manager of Service Training for the Mobile Air Conditioning Society (MACS) Worldwide and Technical Editor of ACTION™ Magazine. He writes the monthly columns Service Port and Cooling Corner, periodic feature articles and blogs, the annual Mobile A/C Update book, and writes and produces A/C training videos and classes. Steve has worked as a technician, manager, instructor and author in automotive, HD trucks, off-road, packaging and education since 1989. He holds two Auto Tech degrees from Penn College, is a PA Safety... Read More →

Sponsors
avatar for MACS

MACS

MACS
Founded in 1981, MACS is the leading non-profit trade association for total vehicle climate and thermal management.Since 1991, MACS has assisted more than 1 million service technicians to comply with the 1990 U.S. EPA Clean Air Act requirements for Section 609 certification in refrigerant recovery and recycling to protect the environment. The Mobile Air Conditioning Society (MACS... Read More →



Saturday July 29, 2017 1:00pm - 4:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616