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Thursday, July 27 • 8:00am - 9:00am
Sales Training for Estimators

A 20% increase in a shop owner’s closing ratio could positively affect their bottom line significantly if he or she truly understands the value of estimating. This all starts with effective communication and negotiation. The Sales Training for Estimators class is delivered by Management Success’ most requested presenter and includes effective role-playing drills, as well as an interactive Q&A panel with owners of successful collision and body shops. The primary focus of this class is to practice and teach proven techniques for dealing with customers and insurance adjusters. This class is designed specifically to benefit shop owners, their estimators and/or their service advisors.

Attendees will learn:

  • How to get inquiring customers out from the phone lines and into the shop; then how to close them on their first visit.
  • Techniques on understanding and resolving customer objections
  • Effective tips on how to handle insurance companies and receive top dollar for your work

Register Now and Choose This Course

Speakers
avatar for Dino DiGiulio

Dino DiGiulio

Management Success
Dino DiGiulio has over 30 years of experience in the automotive industry. He owns Body Best Collision in Sonoma, California, which was voted No. 1 by AAA Auto Insurance for best customer service and also selected by KRON 4 as “Best of the Bay.” Dino is a speaker, an educator and was awarded the achievement of Master Elite of Shop Management at Management... Read More →

Sponsors
avatar for Management Success!

Management Success!

Management Success!
Management Success is the top automotive, collision, and truck repair consulting and training group. The purpose of Management Success! Is to enhance the quality of life and improve the standard of living of shop owners throughout the automotive repair industry. The entire Man... Read More →


Thursday July 27, 2017 8:00am - 9:00am
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616