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Wednesday, July 26 • 1:00pm - 5:00pm
I-CAR The Art and Science of Estimator Interactions - ES045L01
This course introduces the learner to key aspects of the estimator role. The student will learn about the practical applications of the estimator’s workflow as well the soft skills required for effective communication with co-workers, customers and insurance company representatives. An effective estimator possesses good communication and people skills, which are more subjective in nature. In the field, estimators devote a majority of their time not in obtaining the estimate, but in artfully negotiating complex personal interactions. An estimator must be emotionally intelligent and deft in communicating with coworkers, the insurance company, and the customer.

This course applies toward achieving I-CAR® Gold Class™.

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I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. Formed in 1979 out of a collaboration across the... Read More →

Wednesday July 26, 2017 1:00pm - 5:00pm EDT
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616
  Collision Repair -Management