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Friday, July 28 • 4:00pm - 7:00pm
Bridging the Gap Between OEM and the Aftermarket: The Role of the NASTF and How You Can Benefit From It
OEMs and independent aftermarket service technicians need each other more now than ever before. The average age of the U.S. vehicle population is almost 12 years, more than 85% of it is out-of-warranty, at least half is not owned by the original owner, and the number of franchise service bays across the U.S. are fewer this decade than last. The OEM’s brand image depends on the lifetime experience of the customer, not just satisfaction through the warranty period. Meanwhile in the aftermarket, independent technicians, tool-makers, information service providers and educators need OEM service information to enable their support of the OEM’s goal of lifetime satisfaction with the brand. The National Automotive Service Task Force (NASTF) is where OEMs and techs connect, a not-for-profit effort to cut through the red tape to find solutions that make the aftermarket “service-ready” in the complex technologies of today’s auto repair. Attend this interactive session to discover, reveal and discuss solutions to service information access.

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Speakers
avatar for Skip Potter

Skip Potter

Executive Director, National Automotive Service Task Force (NASTF)
Skip Potter has more than 45 years’ experience in many segments of the automotive industry including parts distribution, tool sales, the motorsports press, service, and in its trade associations. In 2012 he became Executive Director of the National Automotive Service Task Force... Read More →

Sponsors
avatar for NASTF

NASTF

The National Automotive Service Task Force (NASTF) is a cooperative effort among the automotive service industry, the equipment and tool industry and automobile manufacturers (OEMs) to ensure that automotive service professionals employed outside the OEMs franchise system have... Read More →



Friday July 28, 2017 4:00pm - 7:00pm
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616