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Friday, July 28 • 8:00am - 11:00am
Elevating Service Excellence and How Productivity Mathematics Measures Service Results
The trade days are over as the right processes required today in a shop elevate the industry to a profession. Productivity measurement as a TEAM starts to tell us where the client service problems are. Shop management can get sidetracked when they only focus on individual productivity measurement within their business. This is not to say that it is not important, however; individual measurement, known as proficiency measurement, is excellent for counseling an individual technician staff member to improve themselves. But what about the TEAM productivity measurement as a whole and the effect on the business? 

Measuring the entire shop as a team can help direct management to the necessary attention to certain processes that are failing. When processes fail, client service levels decrease dramatically and net income disappears. It also tells us much more. This specific measurement is called “Site Efficiency” and what it reveals is amazing.

AMi Accredited – 6 credits

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avatar for Bob Greenwood

Bob Greenwood

President and CEO, Automotive Aftermarket E-Learning Centre Ltd. (AAEC)
Robert (Bob) Greenwood AAM (Accredited Automotive Manager) is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing business management resources and development for the independent sector of the aftermarket industry utilizing... Read More →

avatar for SKF


SKF has been installing confidence for more than 100 years. Drawing on its experience as an OE supplier to car and truck manufacturers around the globe, the SKF Automotive segment supplies aftermarket parts for cars and trucks all over the world. SKF’s core technical areas in this... Read More →

Friday July 28, 2017 8:00am - 11:00am EDT
McCormick Place - West Building 2301 S. King Drive • Chicago, Illinois 60616