The trade days are over as the right processes required today in a shop elevate the industry to a profession. Productivity measurement as a TEAM starts to tell us where the client service problems are. Shop management can get sidetracked when they only focus on individual productivity measurement within their business. This is not to say that it is not important, however; individual measurement, known as proficiency measurement, is excellent for counseling an individual technician staff member to improve themselves. But what about the TEAM productivity measurement as a whole and the effect on the business?
Measuring the entire shop as a team can help direct management to the necessary attention to certain processes that are failing. When processes fail, client service levels decrease dramatically and net income disappears. It also tells us much more. This specific measurement is called “Site Efficiency” and what it reveals is amazing.AMi Accredited – 6 credits
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